Community Fibre Reviews 

Lumie was extremely helpful. She explained things clearly, responded to queries and the process (of renewal) was made straightforward

The service was quick and easy to understand, and Malusi knew his job and explained everything

Khaya was very professionally patient and knows his stuff. A great asset to your company.

Great advice on initial call and a superb installer - Aaron - who was brill

A very and easy and helpful conversation with cesar

My internet connection went down one day and I submitted a request for customer service to respond within a couple of working days. But five days had passed and still no response, so I called Community fibre and after a few unsuccessful attempts, I got through and spoke to Janet explaning what had happened. No apology was given and she booked an engineer appointment, which was between 9-5pm on Tuesday 11th August. This was confirmed on a text and email. 

But on the day, the engineer Jay didn't have the decency of letting me know of his arrival time with no acknowledgement or apology. When he arrived, in my opinion, Jay seemed like a new starter who barely made eye contact, or even communicated what his intentions were, to give us an indication of what he was doing after we gave him a brief explanation of the situation we had. He seemed nervous, inexperienced with no peoples' skills whatsoever.  He had a carefree, cheap personality who worked at a snail's pace, whilst carrying out the work on the outside of the property. He said my drill bit isn't great, will you be able to drill the hole on the side wall? How can these individuals be commissioned by Community Fibre and call themselves engineers!!? After using poor technique with his ladder to position himself, he arranged the cables with difficulty from the telephone exchange pole to attach them on the side of our house. After he got the new fibre cable in place through our drilled hole, he did however restore our Internet connection. But he didn't secure the internal housing of the socket properly as there was movement. Even on the external wall, the black metal housing covering the insertion was attached the wrong way round which could let rain droplets get in from the top. He inserted a small brick chip into the opening. Pathetic!! He also left a few ties and wires outside the side of the house, thinking it's acceptable as there's house renovation work ongoing. 

Usually a broadband engineer goes through a check list to ensure everything was done to a satisfactory standard. But Jay didn't do any of that and got me to sign the card to acknowledge by ticking all the boxes himself without my consent and any discussion. It sums him up as a person, as he was so eager to get away. Also considering the fact I was to pay an amount for this appalling service. 

I've been a Community Fibre customer for over four years now, but this should be common practice to highlight an excellent service when things are rectified. Overall a poor customer service which I also initially experienced when I first joined Community Fibre. Unacceptable!

Angela was extremely helpful, polite , reassuring and very patient . She thanked me for waiting and apologised for inconvenience with issue where my service was terminated in error . She resolved the issue for me. I was happy how my call was dealt with. Thank you

Jay was very helpful and patient.

Penelope attended to my call and spent considerable time and effort to try and resolve the issue of telephone number porting.
Although the issue could not be resolved right away, she has escalated it to the relevant section and under taken to call back with feedback.
She was very through and professional in her dealing with the problem.

Gabriel and Otavio,
Thank you so much for your installing our internet today. You guys kept me updated with your arrival time. You were professional and gave good advice and saved me £75 on the installation fees too. I would highly recommend Community Fibre and everyone consider yourself lucky if Gabriel and Otavio are coming to do your Internet connection.
Thanks guys.
W0051

Great service from the engineers, fast, polite and really good work

Jay helped me out just before he finished his shift, he went above and beyond, was extremely helpful and a lovely guy.

Cancelling contracts can usually be long, hard and painful but Jay today proved quite the opposite. We're moving house so I called today to cancel our contract. Jay was kind, clear, and handled everything in minutes. He was very polite and friendly... Thank you Jay and Community Fibre for making it fast, simple, and completely stress-free

Very polite Very professional
Showed compassion and his name was Thomas lovely guy....

Milo the technical support agent was friendly, made me feel at ease, guided me through the process with patience and calmed me down with kind words and questions about my day, when I felt anxious. So, thank you Milo, once again.

Video Call quality worse than previous provider making it unsuitable for professional use. They called up at installation and I mentioned it to them and they said they would call back. They never did.

I have since sent them 3 customer requests and complaints, over a month now, still no reply whatsoever (apart from their automated email saying they will respond in 2 days, which they dont...)

I spoke to Taylor in regards to my contract, she was absolutely amazing and extremely helpful. Taylor had great knowledge about the service and she was very polite and friendly towards me. Taylor dealt with my query very fast and efficiently. I’m really happy. Thank you for your kindness.

Alex was excellent in troubleshooting and rectified the issue quickly.

An engineer was scheduled to install my broadband between 1:00 pm and 6:00 pm, but no one turned up and I received no communication or updates whatsoever.

I had to contact customer service myself to find out what had happened, only to be told that there had been a double booking. I find this completely unacceptable, as I had specifically made myself available during the entire appointment window and consequently wasted my day waiting for an engineer who never arrived.

Given the lack of communication and the inconvenience caused, I decided to cancel my order. This experience has been extremely disappointing and has seriously undermined my confidence in the service.

Milo from south africa is very good. Likewise ceasar