Efaz, the guy who installed all the technical stuff was absolutely excellent. Answered all my questions with patience and clarity. Explained how the equipment worked and the follow-up customer ser... See more
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We’re Community Fibre, London’s best quality broadband provider and we’re on a mission to deliver faster, more affordable and sustainable connections to this amazing city’s residents and businesses while helping to bridge the digital divide in London communities. We use the most reliable broadband technology you’ll find — 100% full fibre. It’s future-proof, energy efficient, sustainable, and it is up and running over 99.9% of the time with no peak-time slowdowns. With us, you get excellent rated service, unbeatable speeds and outstanding reliability right from the get-go. Why compromise? Switch with confidence to our award-winning network from just £19/month at communityfibre.co.uk
Contact info
77 Hatton Garden, EC1N 8JS, London, United Kingdom
- 0800 082 0770
- communityfibre.co.uk
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David was very calm
David was very calm, patient, helpful with professional assistance. Thank you.
This customer advisor from sale team…
This customer advisor from sale team named Tay was really great he knew what he was talking about and he talked really professionally and took care of me.
Thomas was very helpful at community…
Thomas was very helpful at community fibre and gave me great advice and service.
WiFi issues
Jack advisor was very professional and understanding. He explained everything very thoroughly. Thank you for your help
Fantastic!
We have just come off the phone with Lisa a South African who was the most patient person and so helpful getting our internet back working. Absolutely fantastic service! Credit to the company!
Have a 1Gbps broadband and are barely…
Have a 1Gbps broadband and are barely able to provide speeds above 90Mbps and often speeds fall to dial up speeds to where you cant even load a simple website. Its 2026 not the 1990s

Reply from Community Fibre
I am a new customer and only took 5…
I am a new customer and only took 5 minutes to connect to Internet, thanks to Angela she was just like an angel as she sorted everything.
shockingly bad customer service
shockingly bad customer service. I was told it would be simple to cancel in the cooling off period. I've been on the phone for 5 hours, getting transferred to different people, I've been put on hold without explanation, people have hung up on me. Absolutely disgusting service

Reply from Community Fibre
Great renewal deal
Good service and stable connection
Good service and stable connection. Renewal also simple, just call.
Milo was very helpful and made…
Milo was very helpful and made connecting to be new 1gb service easy.
Coco was very helpful and efficient
Coco was very helpful and efficient. Got all my questions answered and what i called for.
Fast Responses and Solutions
Simple and quick support, issue resolved with zero hassle
The only reason I didn’t give 5*was the…
The only reason I didn’t give 5*was the time I waited on the phone otherwise everything was great
Lovely advisor Romeo
Just spoke on the phone with Romeo who assisted me to the highest standard, was having internet issues for week and he resolved it within 10 minutes.
Lumie was extremely helpful and…
Lumie was extremely helpful and efficient in creating my order and getting an engineer to me ASAP. I appreciate the fact that she listened and was speaking clearly so I could follow what was being said
I spoke with Laura at Community Fibre…
I spoke with Laura at Community Fibre and she was extremely helpful. She listened to what I needed and took the time to find the right contract for me. She was polite, professional and made the process very easy. Thank you, Laura, for your excellent customer service.
Neil Dore and Lewis P. installation of broadband.
Great customer service provided by Neil Dore and Lewis P: arrived within allotted time, quick, neat execution of work, left everything tidy at completion, friendly, efficient, professional manner throughout. Highly recommend!
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