Community Fibre Reviews 

93,173
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 24,812 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and efficient staff who handle home installations smoothly and answer all technical questions with great patience and clarity. Consumers also note that customer service representatives are exceptionally helpful, providing quick, polite, and clear solutions to various connection issues without unnecessary delays. Some reviewers were not happy with long hold times on the phone and significant difficulties reaching the right department when trying to resolve urgent problems. People also mentioned frustrating discrepancies between the initial information provided by the sales team and what technicians could actually deliver during the setup process.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting helpful, professional, and friendly... See more

Service

Customers had positive experiences with service, often highlighting prompt engineers and fast installations.... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are helpful, patient,... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting that the entire process... See more

Response time

Consumers find response time to be satisfactory, with many reviewers highlighting that calls are answered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Efaz, the guy who installed all the technical stuff was absolutely excellent. Answered all my questions with patience and clarity. Explained how the equipment worked and the follow-up customer ser... See more

Rated 5 out of 5 stars

Woke up in the morning to find my internet not working. I called CF, and got through to someone immediately! I explained the problem to a very polite and helpful gentleman called Richard. He told me w... See more

Rated 5 out of 5 stars

Naomi was amazing. It took 40 mins on hold and she wasn't able to solve the issue remotely and ended up booking an eng appointment for me. However she kept me updated throughout and was super nice abo... See more

Rated 5 out of 5 stars

I am a very new customer of Community Fibre. A day or so after signing up with the Sales Office, I remembered something I wanted to ask, so I went through to Customer Services and spoke to Lincoln. H... See more


Company details

  1. Internet Provider

Written by the company

We’re Community Fibre, London’s best quality broadband provider and we’re on a mission to deliver faster, more affordable and sustainable connections to this amazing city’s residents and businesses while helping to bridge the digital divide in London communities. We use the most reliable broadband technology you’ll find — 100% full fibre. It’s future-proof, energy efficient, sustainable, and it is up and running over 99.9% of the time with no peak-time slowdowns. With us, you get excellent rated service, unbeatable speeds and outstanding reliability right from the get-go. Why compromise? Switch with confidence to our award-winning network from just £19/month at communityfibre.co.uk


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

93K reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(93,173)

23,519 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

WiFi issues

Jack advisor was very professional and understanding. He explained everything very thoroughly. Thank you for your help

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic!

We have just come off the phone with Lisa a South African who was the most patient person and so helpful getting our internet back working. Absolutely fantastic service! Credit to the company!

12 August 2026
Unprompted review
Rated 1 out of 5 stars

Have a 1Gbps broadband and are barely…

Have a 1Gbps broadband and are barely able to provide speeds above 90Mbps and often speeds fall to dial up speeds to where you cant even load a simple website. Its 2026 not the 1990s

12 August 2026
Unprompted review
Community Fibre logo

Reply from Community Fibre

Good morning,

I'm sorry to hear of the poor experience you had with Community Fibre.

I would like to review this and provide an accurate response, so we will need more information from you (specifically, your address, which will enable us to locate you and review the issues you have raised as I can not locate an active account).

I have therefore requested more information via Trustpilot and your response to this request will not be visible publicly, only to me.

Thank you in advance for your understanding and cooperation. I look forward to hearing from you so we can see exactly what happened here and use this review as a learning.

Regards,
Wendy
Community Fibre Team

Rated 1 out of 5 stars

shockingly bad customer service

shockingly bad customer service. I was told it would be simple to cancel in the cooling off period. I've been on the phone for 5 hours, getting transferred to different people, I've been put on hold without explanation, people have hung up on me. Absolutely disgusting service

12 August 2026
Unprompted review
Community Fibre logo

Reply from Community Fibre

Good morning,

I'm sorry to hear of the poor experience you had with Community Fibre.

I have been able to locate your account, and a member of our complaint team will be reaching out to you shortly.

Thank you in advance for your understanding and cooperation.

Regards
Wendy
The Community Fibre Team

Rated 5 out of 5 stars

Lovely advisor Romeo

Just spoke on the phone with Romeo who assisted me to the highest standard, was having internet issues for week and he resolved it within 10 minutes.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Lumie was extremely helpful and…

Lumie was extremely helpful and efficient in creating my order and getting an engineer to me ASAP. I appreciate the fact that she listened and was speaking clearly so I could follow what was being said

12 August 2026
Unprompted review
Rated 5 out of 5 stars

I spoke with Laura at Community Fibre…

I spoke with Laura at Community Fibre and she was extremely helpful. She listened to what I needed and took the time to find the right contract for me. She was polite, professional and made the process very easy. Thank you, Laura, for your excellent customer service.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Neil Dore and Lewis P. installation of broadband.

Great customer service provided by Neil Dore and Lewis P: arrived within allotted time, quick, neat execution of work, left everything tidy at completion, friendly, efficient, professional manner throughout. Highly recommend!

12 August 2026
Unprompted review

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