Australia Post Reviews 

I sent three carefully padded and bubble wrapped packages. They contained glassware for friends who attended our wedding. The packages were sent from Newcastle to Sydney, Medowie and Grenfell. Apparently because I declined to pay insurance and pay for special orange fragile stickers on top of the already very expensive postage costs, the parcels were marked MAKE SURE YOU USE THIS CUSTOMERS PARCELS AS A FOOTBALL ALL THE WAY TO THEIR FINAL DESTINATION…IF POSSIBLE, DRIVE THE DELIVERY VAN OVER THESE PARCELS JUST BEFORE DELIVERING!! My friends received a package of broken glass shards. Luckily no one ended up needing STITCHES after opening their COMPLETELY DESTROYED gifts. Do not use Australia Post, use a courier. A name change is needed, maybe CYCLONE TRACEY POST or GAZA POST…nothing about this business aligns with any Australian standards or values that I’m used to.

Always delayed from original scheduled delivery date. Called and always had to wait a long time going through their stupid voice system before being able to get through to somebody. Hired a lot of Indian operators who can't even capture the tracking number over the phone.

Australia post is so lazy, they say attempted delivery when they clearly do anything but deliver it. Horrible service

No attempt to delivery and excuse as incorrect address this time !!!! I literally had never recieved a parcel at my door in past five years at differet locations, which means as a costmer I paid the delivery fee but had to drive somewhere to collect my parcel all the time!! Worse post service I have never exprience in other countries!

I just did a review for Aus post and I noticed there wasn't a place to leave a review for the driver. I live in a smallish town that has very limited shopping options to say the least. I wanted to give a big shout out to the local contract delivery lad. Whenever I see him around he's always flat out and always kind and courteous. Doing a cracker job lad. Boyne/tannum 4680

Benaraby, Tannum Sands Post Office. Continuously not delivering mail when people are home. Secondly if you are constantly doing this to customers why even bother loading your vehicle in the first place if your too lazy to get out of your car just to take a photo of my satchel in your driver's hand hanging out from your driver's window. When complaining to head office they just ignore it as it is not their problem. Never had this issue with the previous owners always got parcels delivered.

They don’t even bother to ring my door and just classify it as unsafe like that’s so ridiculous

I ordered speks a month ago and they haven’t come yet

I'm in Perth, WA. I ordered a bag of protein powder from a company in Tasmania. Used Australia Post express post.
Ordered on Wednesday afternoon, 21 January.
Received in Perth, following day, Thursday 22 January , lunch time.
Very satisfied with the service.

The delivery was slower than before. This was 2nd delivery.. first delivery was fast and smooth.. I hope they will keep delivery good and fast service

if the parcel requires a signature, they probably don’t even have it with them and instead just have the note to collect your parcel prewritten. had two different parcels coming at the same time, one was left in the mailbox while the other wasn’t due to ‘safety hazard’. it required a signature on delivery, but obviously they didn’t even attempt to drive up the driveway. so lazy

I am still emailing and complaining to AusPost about this issue and I'm getting no where, they just stopped answering me and say my complaint is resolved. It is not, so I keep opening it.

I sent a package from CNS to BNE (to my brother) he has never had an issue receiving packages before.
I have tried to send this twice - both times come back return to sender. It has the correct address on it and phone number to send him a text to collect. He never received a text or slip. I am beyond frustrated as I paid for this twice. I moved to VIC, so I cannot collect from Post Office, someone else can but I'd have to fill out a form online. So I decided to get them to send it for a third time. Hopefully it works this time, however my brother has to pay a $7.20 collection fee. So annoyed at the fact that they won't send me a refund for the first two failed attempts.

They said all I needed to provide was date, time, transaction amount and which store (sent screenshot of transaction), receiver name, address and tracking number for a refund - which I did. Then they turn around and say nope can't. When I questioned it, they said they cannot refund at this stage, so I asked at what stage can you, what date? Then no answer from then. I will not let this go without an explanation.

It's not even the amount I'm angry at - it's the principal of the matter now! I have never in my life had such an issue with AusPost ever! So angry and disappointed. Will definitely be using a different carrier when I can from now on.

I paid $14 for an Express Post envelope to be delivered from Ballarat to Fitzroy, in Melbourne. Delivery was to be next business day. I posted it on Friday. The message saying it was ready for collection came late the following Tuesday. So, it has been collected first thing Wednesday. Not the first time this supposedly express service from suburban Ballarat to inner Melbourne has taken days! One envelope took five days. I won’t bother again.

I pointed this out to the courier"Please don't kick/beat the door. This is a security door, not a drum. I heard the bell. Next time, please give me 2-3 seconds to get there.The courier punished me, took back the parcel, told me to pick it up from the post office and left. Thank you Australia Post Continuation:courier sent my parcel back to the sender, lying that I refused to accept it.

Parcels so often not delivered. I believe they don't even try and just take them to the post office to save themselves time. Then the post office never contacted us, now I don't know where thr parcel is because Australia Post Customer Contact have no idea how to give service, just blah, blah, blah excuses. Do I care, they made the problem , fix the problem!, but no, cannot do. Yet I had the please of paying postage for what?? Always disgusting service!! Coz there is no service!!

Package never arrived, I work from home and was home when they claimed it was delivered. They couldn't provide proof of delivery and said they don't need to. basically run by petty criminals.

Estimated delivery over two days. The items have neither arrived on the earlier estimated day or the next estimated day. They allow themselves two days for accuracy and fail completely. This has happened on many occasions rendering their tracking as completely abusive, time wasting, counter productive, inconsistent, incorrect and dysfunctional. Further more, some items have displayed arrived locally, only to then show they are now 2000kms away in a different town 4 days later. Completely useless and they join the line with ARAMEX being equally useless.

The website where I entered my tracking number was telling me that it was an attempted delivery and then it stayed like that for 2 days. So I called and the person told me that my parcel had been at the post office for 2 days and the website hadn’t changed and I had gotten no notification.

9 days and Australia Post has still failed to a deliver a package a mere 200km. It would take 1 day to walk that distance. Australian post claim a 2-4 day delivery speed but won’t investigate a delay until it’s taken 24 days. Australia Post is a joke. Royal Commission now.

SLOWEST POST AGENT AROUND STAY AWAY!!!!

PARCEL SAT FOR 1 WEEK IN SORTING FACILITY AWAITING DISPATCH
NOTHING HAPPENED OVER 1 WEEK
THIS IS A PARCEL SENT FROM UK TO AUSTRALIA

THIS COMPANY IS A COMPLETE JOKE
THEY DO NOT DELIVER PARCELS
THEY SIT ON PARCELS AND DO NOTHING

I WOULD TRUST THEM DELIVERING A LETTER

COMPLETLY USELESS COMPANY

DO NOT USE THIS SAD USELESS COMPANY

THEN YOU WILL BE NOT DISAPOINTED