Australia Post Reviews 1,667

9 days and Australia Post has still failed to a deliver a package a mere 200km. It would take 1 day to walk that distance. Australian post claim a 2-4 day delivery speed but won’t investigate a delay until it’s taken 24 days. Australia Post is a joke. Royal Commission now.

SLOWEST POST AGENT AROUND STAY AWAY!!!!

PARCEL SAT FOR 1 WEEK IN SORTING FACILITY AWAITING DISPATCH
NOTHING HAPPENED OVER 1 WEEK
THIS IS A PARCEL SENT FROM UK TO AUSTRALIA

THIS COMPANY IS A COMPLETE JOKE
THEY DO NOT DELIVER PARCELS
THEY SIT ON PARCELS AND DO NOTHING

I WOULD TRUST THEM DELIVERING A LETTER

COMPLETLY USELESS COMPANY

DO NOT USE THIS SAD USELESS COMPANY

THEN YOU WILL BE NOT DISAPOINTED

Australia Post left my son’s Christmas present in an unsecured mailbox on a busy main road. It was stolen.
They claim it was delivered to a secure post box. The proof of delivery photo proves otherwise.
We paid for Express Post and instead got a $500 loss and weeks of frustration. I’ve been emailing Australia Post for three weeks and getting absolutely nowhere.
This feels less like customer service and more like a tactic to delay, deflect, and wear you down until you give up.
Mistakes happen. Refusing to take accountability when the evidence is right there is unacceptable.
My son missed out on his Christmas present, and Australia Post won’t own their error.

My local AUSTRALIA POST DELIVERER is great he runs up the stairs smiling and friendly a huge improvement on other parcel deliveries. 5 STARS

Poor customer service due to staff’s laziness!! I got delivered about 10kg of a box. I am a small woman and I told a staff it would be too heavy for me to carry. I asked the staff to bring the box in front of door of the house from the gate which was only 20 meters driveway. He refused and just left the box in front of the gate. What a service!

Parcel ex. D > AU sent via DHL Paket > Aus. Post.
24/12/25, 22.26: Left Frankfurt, Germany
2/1/26, 10.26am: Processed in Melb Sorting Facility
Stated Delivery ETA 5-6 Jan.

7/1/26: No further updates.
Called AU Post Enquiries: Unable to get a real live human on the phone, only an Auto-Gen message:
Your parcel is with us. Status will be updated in 2+ days

9/1/26 (Update)
Called AU Post Enquiries: Rinse & Repeat @ above.
Got hold of a real consultant on their Chat portal only to be told that the online help service is only for domestic parcels & to call the AU Post Enquiries Number. LoL (See above)

19/01/26: Received below email:
--------------------------------------------------------

Hi George,

Thanks for your patience while we looked into your missing parcel.

Case reference: 705XXXXX

Tracking Number: CPXXXXXXXXXDE

We've found no further traces of your parcel in our delivery network. It also hasn't been scanned at our Returned Mail Redistribution Centre, where we store undeliverable items and loose contents.

With all possible checks completed, we regret to advise that we can't locate your parcel. Your parcel is now considered lost.

We had hoped to give you a happier outcome today, and we're sorry that we couldn't."
----------------------------------------------------------

"With all possible checks completed".?

Give me a break. What a Fob-Off of a response!

The appeal of these vehicles (hence demographic able to ID the part & its application) is very limited.
Even a perfunctory internal investigation* would be able to determine which of the staff working that day might have had a motive to steal it.
*Cross referencing with vehicles owned by said staff / immediate families.

I'd bet my @ss no such investigation was undertaken.

I subsequently (20/01/26) emailed Australia Post Customer Service & requested a full scan history + internal investigation notes, including:
> Timestamps
> Facility handling logs
> Cage dispatch records
> Any “exception” notes and
> The CCTV review.
I stressed the urgency of my request. I also advised that I'd be filing a formal complaint with the PIO (Postal Industry Ombudsman).

As of (26/01/26) AU Post has NOT responded to the above request.

So, in summary....
i) DHL gets parcel Germany-2-AU in 7 days over X-Mas/ New Year period
ii) A 12kg, 1.0 x 0.7 x 0.25m carton is 'lost' (stolen) within an AU Post sorting facility, and all this sham of an org. can offer is regret....

As the below stats (via an ABC investigation) show, this is NOT an isolated incident. Australia Post has Form
> 10,000+ Gov. issued ID docs* 'lost' in just 3 years.
*(incl. 3200 passports)
> $400K of items stolen by one Contractor alone.
> Bank Cards stolen & fed to $1.4M fraud operation
> ID/financial data of 1.6M Super customers stolen.
> 8.9% increase in complaints to PIO in last FY.

The figures are staggering and should be a source of shame & disgust for anyone harbouring the illusion we live in a country with 1st World Institutions where wronged consumers can be confident of redress through rule-of-law.

A high-level* investigation into this unaccountable, arrogant and corrupt organisation is way overdue.

*Royal Commission? Forget It. No Government will investigate a corrupt government organisation.

i dont know who delivered my parcel markes express post, all the address on the parcel were correct, yet it was a person 5 doors away that came to deliver it, i dont mind if it is an error on the delivery person, thos it shouldnt happen , but i get agro when the post office makes out it my fault and treat me like an idiot, i have asked why it was sent to the wrong address even tho i sent them a photo of the parcel with the correct address, i have 5 answers all generated as standard letters, still saying the address was wrong, NO my address on the parcel was correct even after sending a photo they still make out iam the stupid one, as for these people all different ones answering, i suggest you learn your job and find out why, a lass brought my parcel instead of Auspost.Thank heaven it wasnt expensive items, but that not the issue, who ever delivered this in Auspost needs glasses or learn to read English, still keep getting the same standard note from them, not happy with Auspost.date of delivery is roughly.still have the box if needed.

If I could give zero stars I would. Nothing but problems. The latest - today they said they attempted to deliver my parcel at 9.28am but there was no one in attendance - rubbish! I was in and listening for the postie all morning. Also no card left and no photo evidence either, just an email telling me they attempted delivery. AP are utterly useless. How come Amazon get deliveries right all the time and AP always mess it up.

Australia post has constantly let me down I order my meds via mail and get promised 2-3 day delivery timeframes, I order from nsw or Melbourne and it’s here in 3-4 days but when I order from Brisbane it’s without a doubt 1-2 week wait times with an added delay of sitting in Mt Isa for a week it’s ridiculous there is no reason my parcel should take a week to come from Mt Isa to Cloncurry when it’s 120km away absolute disgraceful, got faster deliveries in the 70s by horseback

on 18 December 2025 I sent 2 packages to Europe, one to Luxembourg and the other to London. Neither of the tracking reference issued on my receipt are recognized by their system. I don't exit, I have no place to go, I can only assume that someone in Australia Post has a side hustle of stealing packages and marking tracking references as invalid. They can't be trusted, don't use them

Australia post is a joke, Took them 7 days to deliver a package from BRISBANE to GOLD COAST
when contacted support they practically told me to just " deal with the delay " i wish there was a way to Ban Australia post from touching your parcels

Waited for almost 10minutes for a human to talk to me. She quickly appears then disappeared.

I orderd a product from Victoria, they sent it on the 22 and delivery was dupposed to be in WA by 24. Its 31 and no parcel. So i called 2x and they have no idea were the parcel is!!! I keep on getting the same answer we need 3to5 days. Absolutly rediculous. I could have driven there faster. And when i wanted to speak to a manager its imposible, as they have to fill out paperwork and it takes 3 days!!?? R u kidding me. Absolute shambles.

I had a parcel posted IN STORE, physically handed to an Aus Post worker in Devonport, Tasmania. It was to be posted express post to Melbourne, Victoria, paying $24 for delivery, which in itself is absolutely ridiculous. 11 days later, I have not received any correspondence about the parcel, and it has been lost. Based on the information I have been told, the useless staff in Devonport didn't even scan the parcel to begin with. Now they can't find it in store or in the tracking system. When speaking to the staff, they state 'we're too busy, its Christmas' and to check online. No details are online, because they didn't scan the parcel in the first place, and not to mention, it is now past Christmas, and there is absolutely no excuse for losing a parcel, especially when you DIDNT EVEN SCAN IT IN THE FIRST PLACE. This parcel is of great value to me, I have owned it for several years and purchased it overseas. SHAME ON YOU AUSTRALIA POST!!! FIND MY DAMN PARCEL!!!!

I had a parcel from Tokyo to Brisbane. it took 1.5 days for the parcel to be sent from Tokyo to Brisbane airport. every arrival and departures recorded and tracked. then it landed in Brisbane it took 4 days from Brisbane Airport to go to various depots and by pass my house. and i know this not because of tracking because i went to a post office to find out where is my item. this dismal performance is never going to get fixed. no one cares about these reviews. why? because people here dont want to provide service to others no one takes pride do do a good job! most people want least effort for most gain!!!! out come of capitalism and individualistic society!!! i am sure no one from Australia post will ever read these

I paid express delivery on 23/12 so being reasonable I thought well delivery could be Boxing Day. It’s the 28th and still not delivered and tracking says 31st. Sorry I paid for express not 7 days which I obviously should’ve. I want my money back! This is robbery Australia Post!

Have always had fab service with mail/parcel deliveries but Australia Post excelled in the Christmas rush.
Had an overseas parcel make it on Christmas Eve, up to 5 days ahead of estimated arrival date.
Thank you Australia Post for getting our last Christmas gift to us on time to be wrapped and presented on Christmas Day.

From Canada, I would like to THANK Australia Post for the excellent service relating to the tracking of our purchase in Australia. It was like following Santa Claus across the world. My grand-child will be extremely happy to receive her Douglas plush for Christmas. THANK YOU, THANK YOU, THANK YOU !!!! Happy Holidays to all of you !

Parcel mis deliveried then blamed me for putting wrong address on Express Post, no photo taken and left in safe place , I call BS, Australia Post you can stick your parcel delivery , Im NEVER using your crap service ever again 3 years in a row , missing parcel, but to blame the Customer a new low from Aust Post, disgusting