Celebration of Life Reviews 136

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, empathy, and professionalism, highlighting how these qualities made difficult times more bearable. People frequently mention the excellent service, noting its efficiency, straightforwardness, and the continuous updates provided throughout the process. The customer service is also highly regarded, with many appreciating the supportive and understanding approach. Consumers found the entire process to be stress-free and well-guided, with staff always available to answer questions and offer reassurance. Many expressed gratitude for the respectful and compassionate treatment of their loved ones, emphasizing the comfort this brought during challenging moments.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently highlight the team's... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent customer... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the excellent communication... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent customer service, keep you well informed and everything is straightforward. Easy to set up before hand, or after a passing of a relative or close friend. Making it an affordable optio... See more

Rated 5 out of 5 stars

What an absolutely superb company to deal with. Mum took her time in choosing a company to deal with her affairs and chose her plan in advance. The first telephone contact - very friendly team... See more

Rated 5 out of 5 stars

First rate unattended cremation service. Did everything they promised exactly when they promised it and even planted a tree. Updated us as to when thing were actioned and completed. Ashes were d... See more

Rated 5 out of 5 stars

Celebration Of Life were excellent from first contact, right to the end. I would recommend them to anyone who wants a simple, stress free funeral when things are at their worst. They certainly made my... See more

Rated 5 out of 5 stars

Celebration of life have been so professional and understanding right through the whole process of mum passing 5 weeks ago.From start to finish it has been flawless.I have just received mums ashes and... See more

Rated 5 out of 5 stars

For me it was the lack of hard selling. I was told that I didn't have to provide a telephone number or email address so I didn't leave either. After that I took my time and nobody was pressing me into... See more

Rated 5 out of 5 stars

When my wife suddenly died I was lost. Out of necessity I picked the cheapest company, and whilst they might be the cheapest (For my situation) they were everything I could expect and more. At ever... See more

Rated 5 out of 5 stars

Celebration of life were great throughout the process of putting my father to rest. All members of staff my mother and I had contact with, treated us with dignity, respect and the highest level of pro... See more

Rated 5 out of 5 stars

Thank you for assisting with the funeral arrangements on behalf of my sibling. From the very initial contact I received a very caring response and all requests were sensitively handled. There were no... See more

Rated 5 out of 5 stars

My sister made arrangements for her direct cremation through Celebration of Life. She found this process simple, straightforward and affordable. As I was her next of kin, I received a copy of the pla... See more

Rated 5 out of 5 stars

Company were friendly, professional and sympathetic .Kept us informed all through this sad time and always available to answer any questions we had. Would very highly recommend them ,great team... See more

Rated 5 out of 5 stars

Excellent caring staff who guided me through the sadness. Kept me informed throughout the whole process. Then delivered my husbands ashes personally in a beautiful container

Rated 5 out of 5 stars

We couldn't have asked for a more professional, helpful and respectful service. CoL we're very curtious and informative and kept in touch with us throughout. Thank you.

Rated 5 out of 5 stars

I bought my plan on the Internet and it was very easy. I chose COL because wherever you die in the U K they pick your body up. Several Cremation Companies do not so extra money for someone to pay whe... See more

Rated 5 out of 5 stars

Absolutely faultless, such professional caring friendly people at a time when you definitely needed it. The whole process has been caring and friendly and without fault

Rated 5 out of 5 stars

From making the initial 'phone call a few years ago and speaking to lovely Shona, to make arrangements for the inevitable, as we were in our late 70s, upto the passing of my amazing beloved husband of... See more

Rated 5 out of 5 stars

Choosing this company for my funeral plan was made by their personal service, patience and kindness. From the initial email to telephone conversations were always on a professional level but also with... See more

Rated 5 out of 5 stars

Losing my Mum was devastating and dealing with services also was quite traumatic, except for one company- Celebration of life. Honestly, they have been nothing but kind and empathetic throughout the... See more

Rated 5 out of 5 stars

Very competent company. Couldn’t do enough for me when my aunt passed. Also they planted a tree 🌳 in her honour. Fantastic thing to do. Would highly recommend. The date was January 2026

Rated 5 out of 5 stars

I had the pleasure of speaking with Rebecca when I rang with a query. She answered my questions in a very professional and sympathetic manner. Excellent service.

Rated 5 out of 5 stars

Excellent service. The cremation involved had to be organised at very short notice. This company acted quickly and without problem.

Rated 5 out of 5 stars

The whole thing was very simple from start to finish we were well informed all the way through the staff were very helpful and friendly

Rated 5 out of 5 stars

From the initial phone call, everything was perfect. Each member of staff was polite and respectful. Nothing was trouble. There were no silly questions. We were kept informed every step of the way.... See more

Rated 5 out of 5 stars

I send you great thanks for your kindness during this difficult time your kindness made a challenging time more bearable I deeply appreciate all that you have done for me

Rated 5 out of 5 stars

Every step and every individual involved in dealing with my mother's passing were exceptional. From those who came and collected my mother to the administrative staff who I liaised with. There warmth,... See more

Rated 5 out of 5 stars

From start to finish I couldn't fault them. The customer service is excellent. They picked my mum up within 2hrs of calling and were really nice. They kept us posted on when mum would be cremated and... See more

Rated 5 out of 5 stars

The loss of my dear Sister was a shock to us all, Celebration Of Life were so helpful and most sympathetic it made saying goodbye so much easier, Thank You All.

Rated 5 out of 5 stars

A great experience with this company . Firstly went online and requested a brochure . Arrive quickly and everything was explained in full. Has various options to suit the individual. I then called and... See more

Rated 5 out of 5 stars

Wonderful supportive staff guiding you through the whole process with kindness and understanding

Rated 5 out of 5 stars

Very easy process, all details and documents dealt with easily. Very proffessional company.

Rated 5 out of 5 stars

This is the second time I have used the company. All through the process they have been amazing, they even returned Mumd rings to me in a little blue velvet pouch.

Rated 5 out of 5 stars

He was honoured with the utmost respect and compassion, which brought great comfort to our family during such a difficult time. I am particularly grateful for the professionalism and care shown thro... See more


Company details

  1. Funeral Director

Written by the company

Celebration of Life is a leading direct cremation provider covering mainland Great Britain. Offering affordable direct cremation services both as a pre-paid funeral plan or to families at the time of need. You can request a free information pack by calling or visiting the website.


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

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Rated 5 out of 5 stars

5 star service

Celebration of life have been so professional and understanding right through the whole process of mum passing 5 weeks ago.From start to finish it has been flawless.I have just received mums ashes and cremation certificate.The driver was a lovely chap.Thanks for making the process stress free.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Peace of mind is priceless

From making the initial 'phone call a few years ago and speaking to lovely Shona, to make arrangements for the inevitable, as we were in our late 70s, upto the passing of my amazing beloved husband of 40yrs in February, I felt I was speaking to a friend. Although i have spoken briefly to various representatives of her team on occasions, who, i assure you do justice to Shona's team leadership, Shona was the lady I asked for. Speaking of the passing of a loved one is very emotional, one feels very ' raw ', Shona left me with a heart felt smile -and me and my family with peace of mind, as always. She always kept me informed, always asked how we were, arranged suitable dates, etc, etc and always had time for a little chat with me and ALWAYS said that they were there for me, anytime, and they were! So genuine and caring. Always left me and my very close family with a warm smile, and peace of mind ! The donation to plant a tree for each loved one they have in their care, is the epitome of Celebration of Life. We truly felt that from My Precious Husband, Pop, Grandpa - passing, we had left him in the loving care of our our most trusted, genuine friends. Shona, your team, all Celebration of Life representatives, - we thank you from the depths of our hearts. Peggy

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Just Perfect

What an absolutely superb company to deal with.
Mum took her time in choosing a company to deal with her affairs and chose her plan in advance.
The first telephone contact - very friendly team and the brochure arrived promptly.
Booking process - so easy
Always prompt in answering emails and 'phone calls.
All staff very knowledgeable and courteous.
They gently guided us through the whole process with empathy when mum died and with a minimum of fuss whilst keeping us informed at every step.
Total excellence
Thank you

22 March 2025
Unprompted review
Rated 5 out of 5 stars

Lovely caring company

Lovely caring company who answered all my enquiries and reassurance of what would suit our needs. Had spoke to other companies, but Celebrations offered what we wanted. Made you feel like a personal friend and yet professional . Kind , caring and efficient

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Easy no fuss application

It was very easy to complete the online application for a prepaid direct to crematorium funeral.
I did phone the help desk to confirm one detail and it was answered in a couple of rings and the lady was very informative and kind.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Handled with respect and care …

After speaking with my father we went with celebration of life . I am so glad we did , every part was handled with great care and respect. It made this awful time just so much easier . I am now going to have one myself so my children don’t go through distress when my time comes .. thank you celebration of life

24 February 2025
Unprompted review
Rated 1 out of 5 stars

Twice I have requested a brochure and…

Twice I have requested a brochure and twice not sent. Not a good service

6 March 2025
Unprompted review
Celebration of Life logo

Reply from Celebration of Life

Dear Alexa, thank you for your review. I have checked our records and we have sent 2 brochures to you (November and February) and tried calling you several times as part of our follow up process. Unfortunately we have not managed to speak with you, we also left you a voicemail on 2 occasions. Would you mind giving us a call so that we can confirm the information we have on file is correct as there must be a reason you are not receiving the information packs we're sending.
Our team are here to help on 0800 150 3555.
Warm regards,
The Celebration of Life Team

Rated 5 out of 5 stars

I recently lost my husband christmas…

I recently lost my husband christmas eve and used Celebration of life for is cremation etc .They where so kind and thoughtful during the whole process. The customer service is amazing and the container with Ashes is so beautiful covered in a woodland scene. I am so grateful to them.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

All paid for, and peace of mind.

All the cremation services seem to offer a similar service. The information package we received looked very professional. We felt it compared very favourably in price to other packages. Everything arrived quickly.

31 January 2025
Unprompted review

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