Celebration of Life Reviews 136

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, empathy, and professionalism, highlighting how these qualities made difficult times more bearable. People frequently mention the excellent service, noting its efficiency, straightforwardness, and the continuous updates provided throughout the process. The customer service is also highly regarded, with many appreciating the supportive and understanding approach. Consumers found the entire process to be stress-free and well-guided, with staff always available to answer questions and offer reassurance. Many expressed gratitude for the respectful and compassionate treatment of their loved ones, emphasizing the comfort this brought during challenging moments.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently highlight the team's... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent customer... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the excellent communication... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent customer service, keep you well informed and everything is straightforward. Easy to set up before hand, or after a passing of a relative or close friend. Making it an affordable optio... See more

Rated 5 out of 5 stars

What an absolutely superb company to deal with. Mum took her time in choosing a company to deal with her affairs and chose her plan in advance. The first telephone contact - very friendly team... See more

Rated 5 out of 5 stars

First rate unattended cremation service. Did everything they promised exactly when they promised it and even planted a tree. Updated us as to when thing were actioned and completed. Ashes were d... See more

Rated 5 out of 5 stars

Celebration Of Life were excellent from first contact, right to the end. I would recommend them to anyone who wants a simple, stress free funeral when things are at their worst. They certainly made my... See more

Rated 5 out of 5 stars

Celebration of life have been so professional and understanding right through the whole process of mum passing 5 weeks ago.From start to finish it has been flawless.I have just received mums ashes and... See more

Rated 5 out of 5 stars

For me it was the lack of hard selling. I was told that I didn't have to provide a telephone number or email address so I didn't leave either. After that I took my time and nobody was pressing me into... See more

Rated 5 out of 5 stars

When my wife suddenly died I was lost. Out of necessity I picked the cheapest company, and whilst they might be the cheapest (For my situation) they were everything I could expect and more. At ever... See more

Rated 5 out of 5 stars

Celebration of life were great throughout the process of putting my father to rest. All members of staff my mother and I had contact with, treated us with dignity, respect and the highest level of pro... See more

Rated 5 out of 5 stars

Thank you for assisting with the funeral arrangements on behalf of my sibling. From the very initial contact I received a very caring response and all requests were sensitively handled. There were no... See more

Rated 5 out of 5 stars

My sister made arrangements for her direct cremation through Celebration of Life. She found this process simple, straightforward and affordable. As I was her next of kin, I received a copy of the pla... See more

Rated 5 out of 5 stars

Company were friendly, professional and sympathetic .Kept us informed all through this sad time and always available to answer any questions we had. Would very highly recommend them ,great team... See more

Rated 5 out of 5 stars

Excellent caring staff who guided me through the sadness. Kept me informed throughout the whole process. Then delivered my husbands ashes personally in a beautiful container

Rated 5 out of 5 stars

We couldn't have asked for a more professional, helpful and respectful service. CoL we're very curtious and informative and kept in touch with us throughout. Thank you.

Rated 5 out of 5 stars

I bought my plan on the Internet and it was very easy. I chose COL because wherever you die in the U K they pick your body up. Several Cremation Companies do not so extra money for someone to pay whe... See more

Rated 5 out of 5 stars

Absolutely faultless, such professional caring friendly people at a time when you definitely needed it. The whole process has been caring and friendly and without fault

Rated 5 out of 5 stars

From making the initial 'phone call a few years ago and speaking to lovely Shona, to make arrangements for the inevitable, as we were in our late 70s, upto the passing of my amazing beloved husband of... See more

Rated 5 out of 5 stars

Choosing this company for my funeral plan was made by their personal service, patience and kindness. From the initial email to telephone conversations were always on a professional level but also with... See more

Rated 5 out of 5 stars

Losing my Mum was devastating and dealing with services also was quite traumatic, except for one company- Celebration of life. Honestly, they have been nothing but kind and empathetic throughout the... See more

Rated 5 out of 5 stars

Very competent company. Couldn’t do enough for me when my aunt passed. Also they planted a tree 🌳 in her honour. Fantastic thing to do. Would highly recommend. The date was January 2026

Rated 5 out of 5 stars

I had the pleasure of speaking with Rebecca when I rang with a query. She answered my questions in a very professional and sympathetic manner. Excellent service.

Rated 5 out of 5 stars

Excellent service. The cremation involved had to be organised at very short notice. This company acted quickly and without problem.

Rated 5 out of 5 stars

The whole thing was very simple from start to finish we were well informed all the way through the staff were very helpful and friendly

Rated 5 out of 5 stars

From the initial phone call, everything was perfect. Each member of staff was polite and respectful. Nothing was trouble. There were no silly questions. We were kept informed every step of the way.... See more

Rated 5 out of 5 stars

I send you great thanks for your kindness during this difficult time your kindness made a challenging time more bearable I deeply appreciate all that you have done for me

Rated 5 out of 5 stars

Every step and every individual involved in dealing with my mother's passing were exceptional. From those who came and collected my mother to the administrative staff who I liaised with. There warmth,... See more

Rated 5 out of 5 stars

From start to finish I couldn't fault them. The customer service is excellent. They picked my mum up within 2hrs of calling and were really nice. They kept us posted on when mum would be cremated and... See more

Rated 5 out of 5 stars

The loss of my dear Sister was a shock to us all, Celebration Of Life were so helpful and most sympathetic it made saying goodbye so much easier, Thank You All.

Rated 5 out of 5 stars

A great experience with this company . Firstly went online and requested a brochure . Arrive quickly and everything was explained in full. Has various options to suit the individual. I then called and... See more

Rated 5 out of 5 stars

Wonderful supportive staff guiding you through the whole process with kindness and understanding

Rated 5 out of 5 stars

Very easy process, all details and documents dealt with easily. Very proffessional company.

Rated 5 out of 5 stars

This is the second time I have used the company. All through the process they have been amazing, they even returned Mumd rings to me in a little blue velvet pouch.

Rated 5 out of 5 stars

He was honoured with the utmost respect and compassion, which brought great comfort to our family during such a difficult time. I am particularly grateful for the professionalism and care shown thro... See more


Company details

  1. Funeral Director

Written by the company

Celebration of Life is a leading direct cremation provider covering mainland Great Britain. Offering affordable direct cremation services both as a pre-paid funeral plan or to families at the time of need. You can request a free information pack by calling or visiting the website.


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

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Rated 5 out of 5 stars

Highly Recommended

Choosing this company for my funeral plan was made by their personal service, patience and kindness. From the initial email to telephone conversations were always on a professional level but also with empathy and kindness regarding questions and simple worrying thoughts. The process of buying a funeral plan was very easy with several options to choose from. Highly recommended.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Celebration Of Life were excellent from…

Celebration Of Life were excellent from first contact, right to the end. I would recommend them to anyone who wants a simple, stress free funeral when things are at their worst. They certainly made my life easier and the process was straight forward, and we got to celebrate my dads life at his local pub which he would have loved, very fitting that his name was Col 🥲 My mum has now said she would like to use Celebration Of Life, hopefully that won’t be too soon!

14 November 2025
Unprompted review
Rated 5 out of 5 stars

A great experience with this company

A great experience with this company . Firstly went online and requested a brochure . Arrive quickly and everything was explained in full. Has various options to suit the individual. I then called and spoke to a lovely lady and purchased my policy. All very simple and professional . You have 30 days if you need to cancel the policy. A fantastic company with no pressure selling.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful company who made a difficult time bearable

Losing my Mum was devastating and dealing with services also was quite traumatic, except for one company- Celebration of life. Honestly, they have been nothing but kind and empathetic throughout the whole process and it went so smoothly. I was kept informed every step of the way and contacted by the same person , which really felt personal and caring. I was so worried about receiving my mums ashes , I didn’t know what to expect but they explained everything - the man who delivered Mum was so nice and friendly, we had a little chat and he let us take our time even though I bet he had places to go- I was in the throes of grief and I cannot stress enough how COL made everything so much easier , one less stress to work out and to be treated so well compared to other places we had to contact like mums phone company etc - I really want this company to know that they made the worst time of my life bearable , I will always appreciate it. Mum chose COL herself as she didn’t want us to have to worry about anything- and I say to her you did right Mum. I have you in your beautiful woodland scene remembrance pod here with me by my bed and we will be together again when it is my time. Thank you COL . I recommend this company to anyone considering this process. From Sarah Aylott

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Professional

We couldn't have asked for a more professional, helpful and respectful service. CoL we're very curtious and informative and kept in touch with us throughout. Thank you.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Very professional but......

Very professional, and friendly but more importantly no pressure to buy there and then, infact I was invited to think it over to be sure it was what I wanted - marvellous!
Thank you Celebration of Life.

2 October 2025
Unprompted review
Celebration of Life logo

Reply from Celebration of Life

Thank you so much for your lovely review - we’re really pleased to hear you felt well supported throughout.
We’ve reached out to you directly by email, so please do have a quick look when you get a moment.
Thanks again for choosing us.

Rated 5 out of 5 stars

Funeral Plan

I found the information given on website was easy to understand and very helpful. The document's came within a few days and has all the information you need

19 September 2025
Unprompted review
Rated 5 out of 5 stars

First rate unattended cremation…

First rate unattended cremation service. Did everything they promised exactly when they promised it and even planted a tree. Updated us as to when thing were actioned and completed. Ashes were delivered by a lovely undertaker-person rather than couriered!

Good price.

Would I use them again (which is a bit of an odd thought I suppose) - yes.

Emotionally using a "remote" cremation service was fine, though possibly a little odd not knowing that she was just down the road.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Cremation

Excellent service. The cremation involved had to be organised at very short notice. This company acted quickly and without problem.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Consummate Professionals

Celebration of life were great throughout the process of putting my father to rest. All members of staff my mother and I had contact with, treated us with dignity, respect and the highest level of professionalism, giving us time to focus on grieving. I hope putting another loved one to rest doesn't come soon, but when the time does come I will ask Celebration of Life to assist in the process again.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Very much recommend

Absolutely faultless, such professional caring friendly people at a time when you definitely needed it. The whole process has been caring and friendly and without fault

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Professional, respectful and compassionate

Thank you for assisting with the funeral arrangements on behalf of my sibling. From the very initial contact I received a very caring response and all requests were sensitively handled. There were no issues at any point and all communication and updates were prompt and respectful. I had confidence throughout that the services requested were understood and that everything was in hand. All staff were very polite and considerate and contributed greatly to ease the strain of dealing with the loss of a loved one.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

I chose celebration of life because it…

I chose celebration of life because it had very good reviews the lady on the fone answered all my questions for me and l liked what I heard you also get more for your money than other plans I researched and for a very reasonable price. Was happy with my choice ☺

22 June 2025
Unprompted review
Rated 5 out of 5 stars

There was no hard selling.

For me it was the lack of hard selling. I was told that I didn't have to provide a telephone number or email address so I didn't leave either. After that I took my time and nobody was pressing me into anything. I was delighted with their approach. This made my decision easy as well as the reasonable price. I'd previously lost 1,500 pounds to a company that went into administration. So thank you Celebration of Life.

10 May 2025
Unprompted review

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