Coinzoom is sending my refund to a closed wise account, despite written proof it is inactive. Support keeps asking wise to recall a transfer that was never sent. I am glad I am always able to access m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have had coinzoom for 2 years now. Though I'd like to see more coins to trade (my only complaint) I have had nothing but positive interactions with their customer support team. Fees are r... See more
Company replied
UNBELIEVABLY frustrating. My registration is still pending & in review for about 6 days. The Bot has sent 2 tickets for assistance. No one has contacted or helped me. I have other crypto exchange... See more
Company replied
CoinZoom is withholding my funds. They are forcing a refund to a permanently closed Wise account. Despite providing official written proof from Wise that the account is dead, tier-1 support keeps copy... See more
Company replied
Company details
- Cryptocurrency Service
- also in
- Alternative Financial Service
- Money Transfer Service
- Non-Bank Financial Service
Written by the company
Start earning crypto cashback rewards, saving on remittance fees, and spending globally—all in one app. Get a crypto debit card for everyday spending and travel, free remittances and a secure digital wallet with low-cost deposits at $1.99. Don’t miss your chance to join the financial revolution!
Contact info
4640 S Holladay Village Plaza Suite #206, 84117, Salt Lake City, United States
- coinzoom.com
You should know
2.5
Poor
66 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their app is easy to use and when I had…
Their app is easy to use and when I had a couple of questions, their customer support was very helpful and responsive! I use their ZoomMe feature a lot. CoinZoom is great!
23 January 2025
Unprompted review
Reply from CoinZoom
Thank you Mark for your positive review - we appreciate that very much and are here to help when you need anything. Very best, The CoinZoom Team
Trouble withdrawing own money !
I am having a horrible experience with this app as I’m having difficulties withdrawing and highly concerned I’ve been scammed. I’m not sure if there is a copycat/ fraudulent website for CoinZoom My account ID is linked to my email address and would love a response directly from CoinZoom
6 September 2024
Unprompted review
Reply from CoinZoom
Hello, we're sorry to hear about the difficulties you're experiencing. CoinZoom is a world-class cryptocurrency exchange with customers in over 125 countries. Customers successfully deposit and withdraw funds every day. Unfortunately, we cannot identify your account based on the information provided. Please get in touch with us directly at https://support.coinzoom.com, and our team will gladly assist you in confirming whether or not you have an account with us and the best options for accessing your funds.
Great new app for crypto
Great new app - much faster, easy to navigate and gives you all you need to manage both cash and crypto.
5 August 2024
Unprompted review
Reply from CoinZoom
Thank you for your feedback! We're so pleased that you're enjoying the latest version of our app.
I used Coinzoom for several years…have…
I used Coinzoom for several years…have been contacting them for 6 months now…waiting on new card…for a couple of months trying to get my money out…their phone number is disconnected and emails are sent that are generic…can’t get my money back.
19 July 2024
Unprompted review
Reply from CoinZoom
Thank you for taking the time to share your feedback. We take all customer concerns very seriously and are committed to providing the best possible service.
We could not locate your account in our database. This might indicate that your review could be related to a different entity or a potential scam. Unfortunately, there are fraudulent websites that mimic our platform, leading to confusion.
Please note the following about CoinZoom:
Active Communication Channels: Our phone number is operational, and our support team is available to assist with any inquiries. You can reach us directly at https://support.coinzoom.com.
Email Support: We strive to provide personalized responses to all email inquiries. If you have received a generic reply, please ensure that you are contacting us at our official email address: support@coinzoom.com
For your security and to ensure that we address your concern, please verify that you are visiting our official website: https://www.coinzoom.com.
We apologize for any inconvenience and are here to assist you. Please contact us through our support portal so we can investigate and thoroughly address this matter.
This company sucks
This company sucks. Out of an abundance of caution, I sent a test wire deposit which credited my account. Then when I sent 30k afterward, it was lost! They’re hyped about expanding globally and they can’t perform basic business functions in the US yet.
5 April 2024
Unprompted review
Reply from CoinZoom
Hello,
Thank you for reaching out. We understand your frustration regarding the missing wire transfer. We can confirm that we haven't received the wire transfer on our end.
To help locate your funds as quickly as possible, we recommend contacting your sending bank immediately. They will be able to track the transfer and initiate a trace to recover the funds.
We understand your concern about our global expansion plans. We want to assure you that we prioritize providing a secure and reliable service in all regions where we operate and we are constantly working to improve our processes. Thank you for your patience and cooperation.
ACH Deposit disabled... I feel like I have been scammed!
I attempted to do an ACH Deposit to my bank account but it failed due to a "capability upgrade" that is being performedon the system. I also saw that the routing and account numbers were hidden. I sent a message to customer service inquiring what capability upgrade was and when the upgrade would be complete.
This is what transpired...
Hi Lathanza,
Thank you for reaching out to coinzoom support.
We understand your concern and appreciate your patience during this time. Unfortunately, direct deposits and ACH services are temporarily on hold, and we do not have an exact timeframe for when they will resume. Any ACH deposit or direct deposit made will be returned.
In the meantime, we're pleased to offer alternative deposit options:
Deposit With a Wire Transfer
Debit Card Deposit
Coinzoom Cash
These options are provided for your convenience.
Should you have any questions or require assistance with these alternative deposit methods, please feel free to contact us. We're here to assist you.
Thank you for your cooperation. Have a great day!
Best regards,
Josue
............................……………………
tickets/158683
Wed, 28 Feb Lathanza Williams
Those methods cost though, right? Are you all waiving the cost until the issue is resolved?
……………………………………………
Hi Lathanza,
Fees will not be waived. Let me know if you have any further questions or concerns. I will now close this ticket. Have a great day!
28 February 2024
Unprompted review
Reply from CoinZoom
Hello, we do systematic upgrades to our operations to keep them fast and secure – but know these cause inconvenience – we are sorry that you are being affected by this. We apologize for the inconvenience caused. Thank you for your understanding – we will aim to keep this transition as short as possible.
My issues started in Dec of 23
My issues started in Dec of 23, my Coinzoom debit card was compromised, after about 3 weeks Coinzoom refunded the money to my card(thank you). I requested a replacement card in Jan 24, and even spent 200 zoom to purchase another card, which there app says I should receive in 5 to 7 days. Well it's been over a month and still no card, they say the problem is with the shipper, well I don't get it. Please who ever is in charge. Please respond.
5 January 2024
Unprompted review
Reply from CoinZoom
Hi John,
We apologize for the inconvenience and completely understand your frustration. Our customer support team will contact you via email to get your 200 Zoom refunded and explain the situation in further detail. We're grateful to have you as a CoinZoom customer!
The score will be lower but I recently…
The score will be lower but I recently sent some funds to my account T#153004 and getting the run around with the company that their is a delay in the exchange. I asked for them to reverse the transaction and they keep on going back and forth with me on if I received the funds or sent the funds.
Right now I will not recommend a company that customer support is sucks. Who knows if I will ever get my funds deposited to my account or I loose whatever I had.
21 January 2024
Unprompted review
Reply from CoinZoom
Hello, after investigating Ticket #153004, it appears that the delay in processing your transaction is related to the absence of a tag ID when you transferred XRP to your account. When you look up the XRP wallet address, we have a popup window that explains "Both an address and XRP Tag are required to receive XRP." You must click "I understand" to get to the address, which appears on the following screen along with the referenced tag.
Cannot send my money because of the…
Cannot send my money because of the Google Authenticator. It says all the time that the code is invalid… my Google App works really Fine with other platform!!!!! Need help
4 October 2023
Unprompted review
Reply from CoinZoom
Hello,
We apologize for any inconvenience you are experiencing with Google Authenticator.
We understand that the security of your funds is important to you, and we want to help you resolve this issue as quickly as possible.
There are a few possible reasons why your Google Authenticator code may be invalid:
The code has expired. Google Authenticator codes are only valid for 30 seconds, so if you don't enter it in time, it will no longer work.
Your phone's clock is not synced with CoinZoom's clock. To make sure your clock is synced, go to your phone's settings and enable automatic time zone detection.
You are using the wrong code. Please make sure that you are entering the 6-digit code that is displayed in the Google Authenticator app for CoinZoom.
If you have checked all of the above and you are still getting an invalid code error, please contact us directly through our support page, https://support.coinzoom.com.
Sincerely,
The CoinZoom Support Team
Customer Service non existent, money pocketed in
Customer Service line voice mail full.... This "company' pocketed in my money due to inactivity. All of it! I was not comfortable trading, so I didn't. Why would the money totally disappear. I understand some monthly fee, that I can see deducted, but no, Just all gone. Avoid this place.
5 May 2023
Unprompted review
Reply from CoinZoom
Hello, accounts that have not had funding or trading activity for a period of 6 months are considered inactive. A small monthly fee of $2.50 may be charged in order to continue the account on the Exchange as explained in the CoinZoom Terms and Conditions.
This account had no activity for 28 months, minus 6 months, so 22 months at $2.50 per month = $55. The account had a balance of 500 Zoom Tokens.
At the time the inactivity fee was charged, Zoom Tokens were valued at 0.0148 cents each. 500 X 0.0148 = $7.40, which was much less than what was owed at the time.
Please contact us directly through live chat or support ticket at https://support.coinzoom.com.
True, coinzoom is scam. PLEASE don't send your money.
True, I've got scamed. I had to search first about this.
I don't want to hear news about another victims hopefully.
I add more detail information.
Her name is Alice. I'm not sure its real or not. She connects me in telegram. And talking about coin. As a programmer I'm not interested in about that. Then she talked about her story brother was gone by car accident few years ago. I was in trouble as well I felt sympathy and in same zone.
That was beginning. Then invest several time then my money was blocked 7,700 USDT. my money is 5,500 USD rest of them she made it. Now I can see everything is lie. I hope not happening again anyway.
Regards,
5 July 2023
Unprompted review
Reply from CoinZoom
Hello - Based on your review, you have been the victim of a scam of someone using CoinZoom's name and/or likeness. You were never dealing with CoinZoom directly.
We urge you to exercise caution when making decisions regarding your finances as well as your personal data and only do business with companies after careful research confirms that they are reputable. Never entrust an individual you have met online with your finances or your personal information. Although these may look and sound authentic, they are designed to deceive you.
Unfortunately, scammers hijack our name and use similar websites to steal people's money. Some of the things to watch out for: Emails that appear to be from CoinZoom but are in fact slightly different in spelling. Example: support@CoimZoom.com, support@ColnZoom.com, etc. Notice the slight difference in the names, CoinZoom with a lowercase ‘L‘ in place of the ‘ i.' CoinZoom spelled with an ‘M.‘ There are also cloned websites that look identical to the CoinZoom website. Look at the website address. Our only official websites have a domain of coinzoom.com (eg: www.coinzoom.com, trade.coinzoom.com). Any other website address is not owned by CoinZoom.
Additional information about how to avoid digital currency scams can be found on our website: https://support.coinzoom.com/support/solutions/articles/43000507689-avoiding-digital-currency-scams
Please contact us directly at https://support.coinzoom.com/support/home if you have any follow-up questions.
Don't throw your money away using this platform
Poor support, poor integrity and poor platform.
1 June 2023
Unprompted review
Reply from CoinZoom
Hello, upon review, we found a single ticket with multiple back-and-forth responses regarding a wire deposit that never reached us. We understand that this would have been a frustrating experience. We see that our customer support and finance department responded to your questions within minutes of receiving them. Since the referenced wire never reached us we had no way of processing it.
We'd love the opportunity to work with you going forward. Please find the "Deposit With a Wire Transfer" article for instructions on sending a wire and you can also contact us via chat or support ticket by going to https://support.coinzoom.com if you'd like us to walk you through the process.
I want this and got denied
I want this and got denied, how do I fix this?
6 June 2023
Unprompted review
Reply from CoinZoom
Hello, we would love to resolve any issues you're experiencing. Please contact us directly through our customer support site: https://support.coinzoom.com.
I purchased 3000$ BTC to invest with at…
I purchased 3000$ BTC to invest with at Planoff but I am yet to receive my coins in my wallet. Customer care has not been responding either. You guys are just wasting my time..
10 May 2023
Unprompted review
Reply from CoinZoom
Hello, we have reviewed our records and cannot find a CoinZoom customer with this name. It is possible that the account referred to is in someone else's name, like a spouse's. Please contact us directly through our customer support portal at https://support.coinzoom.com for a resolution.
Deposited $500 via ACH transaction and…
Deposited $500 via ACH transaction and I'm still waiting for the hold time to end 3 weeks later. I can understand 7 days but 3 weeks??!! that's almost a month it's irritating and it makes me tempted to look elsewhere to deposit cash. I understand the need for hold times to protect customers from scammers but 3 weeks is a bit ridiculous. It's irritating more than anything. Heck even Coinbase has shorter hold times.
Coinzoom! Shorten the hold time to 7 business days geez. Waiting almost a month for deposits to go through is absolutely ridiculous. Fix that before I leave.
11 April 2023
Unprompted review
Reply from CoinZoom
Hello, we impose hold times on certain types of deposits to protect ourselves from having funds deposited, converted to crypto, and then sent out, followed by a chargeback or reversal.
We also impose hold times to add a layer of protection for customers that are tricked by scammers into depositing their life savings, purchasing crypto, and then sending that crypto to an external wallet only to realize after the funds are gone that they have been scammed.
Recently, one such customer told us that the hold time saved her life savings and her home.
Please feel free to contact us directly through chat or support ticket at https://support.coinzoom.com with any specific questions or issues!
CoinZoom Wouldn’t authorize me to use…
CoinZoom Wouldn’t authorize me to use the platform. I gave up all my personal information, I was denied and now they can do whatever they want with my information. No reason why I was not authorized either. 👎
27 March 2023
Unprompted review
Reply from CoinZoom
Hello, we have many very specific rules applied to applications that determine whether or not we can accept that application.
In this case, we see that your account has been approved, and we're happy to have you as a CoinZoom customer!
Please contact us directly at https://support.coinzoom.com with any questions or concerns.
I deposited a small amount to buy NFT…
I deposited a small amount to buy NFT which was fine. Now I am unable to withdraw until kyc is complete (which is fine). However have tried several times to complete kyc, even having support reset my account, but it fails instantly on all occasions. Guess I will write off my funds / NFT. But advise others to avoid at all costs.
19 March 2023
Unprompted review
Reply from CoinZoom
Hello, as a world class cryptocurrency exchange, CoinZoom is required to apply specific rules to any application before we can approve it.
Sometimes approval requires additional scrutiny, as in your case.
If you have any questions about signing into your account, there are many helpful articles and/or you can contact us by going to https://support.coinzoom.com.
Not trustworthy
I uploaded small amount of cash twice on their app then decided I want to take the monies out because I was locked out of my account and had a very difficult time to get back in. So I reached out to them about the matter and this is where it got even more complex since they were determined that I have to allow a video call which I did not feel comfortable to do, so I refused. I asked for other options since I do not agree to that and they were adamant so I let it go for a while. About a year later I tried logging in again, this time I was successfully but by then I was totally turned off and lost any little trust I had left, so that is when I decided I would take my cash out and return it to my bank account but I couldn’t get my cash out. So I called them and told them the challenges I was having to take my money out, they claimed they will look into this and when the person responded to me he said the reason why I cannot get my money back is because it was a bonus offered to me from them which was totally false!! The money was all mine that I uploaded to their platform directly from my bank account. I eventually deleted their app from off of my devices.
13 June 2022
Unprompted review
Reply from CoinZoom
Hello, we have reviewed your information and find that two-factor authentication is enabled on your account. If you've lost access to the OTP software you used to set it up, we do have a process that allows you to reset it. The point of two-factor authentication is to make sure that no one can access your account by hacking your email address.
Please contact us directly at https://support.coinzoom.com for instructions on how you can do this without doing a Zoom Meeting.
We do not restrict access to your funds based on them being from a bonus.
What you describe matches the action of known scammers that are not associated with us. These bad actors confuse victims by using our names with emails and websites that are similar but not identical to our actual email and website.
Some of the things to watch out for:
Emails that appear to be from CoinZoom but are in fact slightly different in spelling. Example: support@CoimZoom.com, support@ColnZoom.com, etc. Notice the slight difference in the names, CoinZoom with a lowercase ‘ L ‘ in place of the ‘ i ’. CoinZoom spelled with an ‘ M.'
Cloned websites that look identical to the CoinZoom website. Look at the website address. Our only official websites have a domain of coinzoom.com (eg: www.coinzoom.com, trade.coinzoom.com). Any other website address is not owned by CoinZoom.
Please contact us directly at https://trade.coinzoom.com if you have any follow-up questions.
If I could give them no star If I could
If I could give them no star I would. They don’t tell you that they’ll hold your money for a month before you a can withdraw it. Then I put a dispute with my bank and guess what Coinzoom did? They blocked my account and said I won’t being getting my funds back because I filed a dispute
10 January 2023
Unprompted review
Reply from CoinZoom
Hello, we impose hold times on certain types of deposits to protect ourselves from having funds deposited. Those funds are converted to crypto and then sent out, followed by a chargeback or reversal.
We also impose hold times to add a layer of protection for customers that are tricked by scammers into depositing their life savings, purchasing crypto, and then sending that crypto to an external wallet only to figure out after the funds are gone that they have been scammed.
Recently, one such customer told us that the hold time saved her life savings and her home.
Please feel free to contact us directly through chat or a support ticket at https://support.coinzoom.com with any specific questions or issues.
Horrible company it has been a disaster…
Horrible company it has been a disaster since day one. First they fees are outrageous then lost my money then when they found it they holding for almost a month. Dont use them u will be disappointed
17 February 2023
Unprompted review
Reply from CoinZoom
Hello, CoinZoom is a world-class cryptocurrency exchange with customers in over 140 countries. We provide customer support through chat and support tickets 24 hours a day, 7 days a week.
We impose hold times on certain types of deposits to protect ourselves from having funds deposited. Those funds are converted to crypto and then sent out, followed by a chargeback or reversal.
We also impose hold times to add a layer of protection for customers that are tricked by scammers into depositing their life savings, purchasing crypto, and then sending that crypto to an external wallet only to figure out after the funds are gone that they have been scammed.
Recently, one such customer told us that the hold time saved her life savings and her home.
Please contact us directly through chat or support ticket at https://support.coinzoom.com with any specific questions or issues.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.