CoinZoom Reviews 57

I’ve had a very frustrating experience with CoinZoom support. I submitted a ticket after a deposit I sent (on the correct chain) never showed up in my account. After checking the blockchain myself, I can clearly see the funds are there — approximately 70 USDT (TRC20), $13 TRX, 55 USDC (ERC20), and about $5 in ETH — but none of it is reflected in my CoinZoom balance.
A support agent (Josue) initially responded, but after two emails, communication completely stopped. It has now been over 24 hours with no follow-up or resolution.
To make matters worse, I haven’t been able to get any meaningful help through their support system — the automated bot is unhelpful, and there seems to be no way to reach a real person consistently.
At this point, I’m still missing my funds and have received no clear explanation or timeline for resolution. This lack of communication and support is extremely concerning.

Got me fixed on my log in problem. ( I created 🤣)

Josue Gonzales responded quickly with detailed instructions. Questions were answered promptly. Not tech savvy at all needed help with the Google authentication. Nervous but stayed calm and followed the instructions!! Thank you.

Josue from CoinZoom was so helpful. I was a new user and didn't understand the website. We emailed back and forth and finally, he did a zoom call with me to make sure I did everything correctly. SUCCESS!

A case study in how not to treat your most loyal users

I have been part of CoinZoom since day one, well before the launch of their native token. I was the first non-employee or executive to hold over 1,000,000 ZOOM tokens, one of the company’s largest long-term holders, and a top affiliate responsible for significant user referrals and growth. I have been highly visible and active in the community for years.

Because CoinZoom’s onboarding process is objectively more complex than nearly every competing exchange, I have personally conducted countless onboarding calls to prevent new users from abandoning the platform. Without this hand-holding, most would not complete funding and would leave for competitors. This is not opinion, it is observed behavior repeated for years.

I have consistently provided both positive and negative feedback to CoinZoom. When negative, it has always been:

Specific

Respectful

Based on real user experience

Accompanied by clear, realistic solutions

Recently, I once again raised a long-standing onboarding issue, one I have reported multiple times over several years. It has never been fixed, never acknowledged as being worked on, and yet materially prevents new users from funding accounts. The solution is straightforward and realistically achievable in days, not months.

To ensure clarity, I provided:

A written explanation

A proposed solution

A screen-recorded video showing the exact user experience

The response from a CoinZoom employee, Fiona, was deeply concerning.

Instead of engaging with the substance of the issue, she:

Claimed the feedback was “disrespectful” without identifying a single disrespectful statement

Accused me of lying, asserting the video evidence was not real or “not representative”

Refused to answer repeated, direct questions asking where I was allegedly disrespectful

Responded to clarification requests with: “I’m not going to play those games”

I offered to:

Take the discussion private via email

Hop on a one-on-one call

Participate in scheduled monthly feedback calls from active users in the field

All were refused. No alternative contact, escalation path, or resolution process was provided.

Shortly after, I was banned from the official Discord, a channel explicitly described by CoinZoom as a place for community feedback, solely for raising persistent product issues.

Since then, CoinZoom has publicly alleged that I was “abusive” and “disrespectful.” This claim is demonstrably false. I have repeatedly requested one single quote showing abuse or disrespect. None has been provided. Other community members have publicly stated, verbatim, that they saw nothing disrespectful and were troubled by CoinZoom’s handling of the situation.

This experience explains a great deal.

No legitimate company:

Punishes loyal users for identifying friction that blocks growth

Conflates product criticism with personal abuse

Refuses private escalation while accusing someone publicly

Silences feedback instead of addressing it

If this is how CoinZoom treats one of its earliest adopters, largest holders, and strongest advocates—someone actively helping onboard users—how should a new customer expect to be treated?

Imagine Apple, Google, or Microsoft banning a major stakeholder for calmly documenting user-experience failures and proposing solutions. That would be headline-level corporate misconduct.

The conclusion is unavoidable: CoinZoom does not lack feedback—it lacks willingness to listen. Growth stagnation makes sense when systemic issues are ignored and messengers are removed instead of problems.

For these reasons, I can no longer recommend CoinZoom. There are exchanges with simpler onboarding, clearer communication, and leadership that understands feedback is an asset—not a threat.

Pre-emptive clarification (because it will be claimed otherwise)

Honest documentation of real user experience, supported by video evidence and offered with solutions, is not abuse. If accurate feedback feels “disrespectful,” the issue is not tone; it is the unresolved problem itself and you should work on resolving it, not silencing those with the problem

Timely response problem resolved excellent support will recommend definitely

Coinzoom is misleading and not true to their statements
A few days ago, I tried to deposit cash through 7-11 into the zoom cash app to be able to buy BTC and send to my wallet
I deposited $100 dollars - was charged $6 dollars from 7-11 - when I bought BTC fees were charged through Coinzoom making it $88 dollars
I then send $80 dollars to my wallet only to find out there is a $50 dollar transfer fee from Coinzoom when they advertise 5% charges all together
In short I deposited $100 and got $30 in BTC - fee charge of $70 dollars

FALSE ADVERTISING!!!

Recently needed help getting into my account. I was able to contact customer service. I was pleasantly surprised to get an actual CoinZoom customer service employee to answer my call and help me with my 2FA!
Easy app to use and great customer service!

Can't retrieve my money from CoinZoom. What a run around. First it was the old app, then it was 2FA, then it was the new app, then it was my identity didn't match, WHAT??? They asked for every piece of ID, which I didn't like, but otherwise you just don't get your money. Then they had to refer to another dept, then another dept. And here I sit after hours dedicated to getting my money, and still I have $0. They have it all. Is this even legal?

I feel that I have been very supported especially as it was my first tentative steps into crypto. Customer service was second to none and response time was good too. I couldn't be more satisfied with my experience! I would definitely recommend to others.

Excellent platform. Gave me confidence, in an area in which I had no previous experience, which was priceless. Thank you Coinzoom!

A great company! Easy to get help from customer service who were able to help me set up my account and start my crypto journey! Would definitely recommend!

Their app is easy to use and when I had a couple of questions, their customer support was very helpful and responsive! I use their ZoomMe feature a lot. CoinZoom is great!

I am having a horrible experience with this app as I’m having difficulties withdrawing and highly concerned I’ve been scammed. I’m not sure if there is a copycat/ fraudulent website for CoinZoom My account ID is linked to my email address and would love a response directly from CoinZoom

Great new app - much faster, easy to navigate and gives you all you need to manage both cash and crypto.

I used Coinzoom for several years…have been contacting them for 6 months now…waiting on new card…for a couple of months trying to get my money out…their phone number is disconnected and emails are sent that are generic…can’t get my money back.

This company sucks. Out of an abundance of caution, I sent a test wire deposit which credited my account. Then when I sent 30k afterward, it was lost! They’re hyped about expanding globally and they can’t perform basic business functions in the US yet.

I attempted to do an ACH Deposit to my bank account but it failed due to a "capability upgrade" that is being performedon the system. I also saw that the routing and account numbers were hidden. I sent a message to customer service inquiring what capability upgrade was and when the upgrade would be complete.

This is what transpired...

Hi Lathanza,

Thank you for reaching out to coinzoom support.

We understand your concern and appreciate your patience during this time. Unfortunately, direct deposits and ACH services are temporarily on hold, and we do not have an exact timeframe for when they will resume. Any ACH deposit or direct deposit made will be returned.

In the meantime, we're pleased to offer alternative deposit options:
Deposit With a Wire Transfer
Debit Card Deposit
Coinzoom Cash
These options are provided for your convenience.

Should you have any questions or require assistance with these alternative deposit methods, please feel free to contact us. We're here to assist you.

Thank you for your cooperation. Have a great day!

Best regards,
Josue

............................……………………
tickets/158683
Wed, 28 Feb Lathanza Williams

Those methods cost though, right? Are you all waiving the cost until the issue is resolved?
……………………………………………

Hi Lathanza,
​
Fees will not be waived. Let me know if you have any further questions or concerns. I will now close this ticket. Have a great day!

My issues started in Dec of 23, my Coinzoom debit card was compromised, after about 3 weeks Coinzoom refunded the money to my card(thank you). I requested a replacement card in Jan 24, and even spent 200 zoom to purchase another card, which there app says I should receive in 5 to 7 days. Well it's been over a month and still no card, they say the problem is with the shipper, well I don't get it. Please who ever is in charge. Please respond.

The score will be lower but I recently sent some funds to my account T#153004 and getting the run around with the company that their is a delay in the exchange. I asked for them to reverse the transaction and they keep on going back and forth with me on if I received the funds or sent the funds.
Right now I will not recommend a company that customer support is sucks. Who knows if I will ever get my funds deposited to my account or I loose whatever I had.