I have lost more than $10,000 with this company. I invested in them, and they turned out to be unreliable. I regret giving them a chance until I changed to #..Crop.#Mines# and since then I have been g... See more
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Basics are checking out, one of the easiest options for CEE based folks to buy crypto. To some extent however, there is an obscure range of available cryptocurrencies, it seems like a set that was rel... See more
Company replied
I am using Coinmate approximately 2 months now. It works fine without any problems. Also support in Czech language is helpful and fast. But I am missing mobile app for Android in order to check daily... See more
Company replied
I've been using Coinmate for a very long time now. In 99% of cases I am a happy customer. I value the simplicity of buying some basic crypto for my local fiat currency (CZK). The 1% for which I am no... See more
Company replied
Company details
Written by the company
První česká krypto burza. Na trhu od roku 2014. Věří nám více než 120 000 klientů a jsme nejlepším místem kde nakoupit a prodat kryptoměny za české koruny.
Contact info
697/35 Pernerova, 18600, Praha, Czech Republic
- coinmate.io
You should know
3.1
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good european exchange
Very good european exchange, trustworthy and efficient especially when working with fiat (eur, czk), If they provided some advanced fearures such as bot trading and advanced defi as well as crypto-visa cards I would be using only coinmate.
7 March 2022
i was satisfied.
17 February 2022
Reply from Coinmate.io
Dear client, thank you for your feedback, in case we could have done anything to make your experience better, please do not hesitate to let us know.
Ok, but a bit obsolete range of available cryptocurrencies
Basics are checking out, one of the easiest options for CEE based folks to buy crypto. To some extent however, there is an obscure range of available cryptocurrencies, it seems like a set that was relevant more than 5 years ago. While there is $DASH (#93 per coingecko), there is none of the recently popular assets such as $SOL, $AVAX, $ATOM, $DOT, $LUNA).
8 February 2022
Unprompted review
Reply from Coinmate.io
Dear client, thank you for your feedback, we are currently working on adding new cryptos, actually those you mentioned are on the addition list. Soon to be implemented.
Best exchange for Czech.
8 February 2022
Great experience with this exchange
Great experience with this exchange. Excelent customer communication, everything works as should be.
7 February 2022
Wide selection of cryptocurrencies
Wide selection of cryptocurrencies, low fees, good and fast support, available support in the Czech language.
1 February 2022
I wanted to buy peace of Bitcoin
I wanted to buy peace of Bitcoin and I did it via coinmate.io, so I am satisfied. :)
1 February 2022
Robbery
I was robbed through a coinomate and Trezor, I do not recommend!!!
27 January 2022
Unprompted review
Reply from Coinmate.io
Dear client, we are sorry that you didn't have a satisfactory experience with our service. Please contact us through support messages, we'll try to help you resolve the issue by all means necessary.
Nice design and easy service
Nice design and easy service. I would appreciate a way how to easily do DCA.
26 January 2022
Reply from Coinmate.io
Dear client, thank you for your feedback. regarding DCA, we provide DAI trading pairs for that reason, please feel free to try it out, hope you'll like it to give us the full-five rating.
Best exchange ever
Best exchange ever! Before I was on BitFinex, but coinmate.io is more simply, easy and cheaper! One more thanks guys! Tomas Hanak
21 January 2022
Unprompted review
Overly complicated KYC and very low…
Overly complicated KYC and very low limits by default. But CZK deposits work fine.
21 January 2022
Reply from Coinmate.io
Dear client, thank you for your feedback. We are sorry that your experience wasn't perfect. Regarding the verification process, we are directed by current legislation to request these data. Please rest assured they are gathered for internal check purposes only and well secured.
We hope you'll be happy with Coinmate to update your rating later to full-five.
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