Basics are checking out, one of the easiest options for CEE based folks to buy crypto. To some extent however, there is an obscure range of available cryptocurrencies, it seems like a set that was rel... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Every new upgrade is step back. Everytime something do not work. I am exhausted with reporting bugs which are for they unrepairable. And in rare occasions when they are able to fix problem after few w... See more
Company replied
I am using Coinmate approximately 2 months now. It works fine without any problems. Also support in Czech language is helpful and fast. But I am missing mobile app for Android in order to check daily... See more
Company replied
You stopped BCH trading! Regarding to your response: You say you informed about it. Do you think that this kind of information within newsletters from your no-reply address to everybody, which usual... See more
Company replied
Company details
Written by the company
První česká krypto burza. Na trhu od roku 2014. Věří nám více než 120 000 klientů a jsme nejlepším místem kde nakoupit a prodat kryptoměny za české koruny.
Contact info
697/35 Pernerova, 18600, Praha, Czech Republic
- coinmate.io
You should know
3.1
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
nice crypto exchange
30 May 2022
Quick and on point support
I faced an issue, where my number was out of date and I could not withdraw my funds.
Support was quick, fast and on point. As a Czech citizen, I appreciate support in czech.
Thanks.
18 May 2022
Unprompted review
Missing paires with USDT
Missing paires with USDT, USDC, web on mobile is very uncomfortable…mobile apps is missing
16 May 2022
Reply from Coinmate.io
Dear client, thank you for your feedback. We can assure you that both are in progress. We'll soon announce more stablecoins added to our exchange, as well as an app which is being designed already. Hope you'll like it!
Perfect and easy to use..
11 May 2022
Not for a bit advanced users. Good for beginners.
+ easy to use
- very low withdrawal limits
- not so clear conditions for withdrawal limits
- high fees
- lack of a customer support
- to strict KYC (comparing to Binance or Kraken)
2 May 2022
Unprompted review
Reply from Coinmate.io
Dear client, thank you for your feedback. We are already working on an update to make the limits more clear. Regarding the lack of support, we'd like to know more about your experience. Fast and reliable support is one of our key features and we'd like to know where were you not satisfied in that regard.
Thank you in advance
Easy to use and great!
2 May 2022
Mobile app would be nice.
1 May 2022
Reply from Coinmate.io
Dear client, thank you for your feedback. We are currently working on it! Stay tuned, we'll have some news in this regard quite soon.
Everything very fast and good.
29 April 2022
Reply from Coinmate.io
Dear client, thank you for your feedback. We are glad that you are satisfied with our service. Please note that fees get lower the more you use it. On higher level trading tiers, the fees nears zero.
Easy and safe with great support team!
21 April 2022
thanking you..
it looks very well.. i did not sell at the moment.. hopefuly it will works without problem..
30 March 2022
all ok with coinmate
30 March 2022
Reply from Coinmate.io
Dear client, thank you for your feedback. Regarding lower fees, please use Trading instead. Using QuickBuy functionality or is often more expensive. It is designed to be as fast as possible, therefore the price might deteriorate more the larger the trade gets.
Thank you for your kind understanding
Low fees and good prices
10 March 2022
best crypto service
7 March 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.