Basics are checking out, one of the easiest options for CEE based folks to buy crypto. To some extent however, there is an obscure range of available cryptocurrencies, it seems like a set that was rel... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Every new upgrade is step back. Everytime something do not work. I am exhausted with reporting bugs which are for they unrepairable. And in rare occasions when they are able to fix problem after few w... See more
Company replied
I am using Coinmate approximately 2 months now. It works fine without any problems. Also support in Czech language is helpful and fast. But I am missing mobile app for Android in order to check daily... See more
Company replied
You stopped BCH trading! Regarding to your response: You say you informed about it. Do you think that this kind of information within newsletters from your no-reply address to everybody, which usual... See more
Company replied
Company details
Written by the company
První česká krypto burza. Na trhu od roku 2014. Věří nám více než 120 000 klientů a jsme nejlepším místem kde nakoupit a prodat kryptoměny za české koruny.
Contact info
697/35 Pernerova, 18600, Praha, Czech Republic
- coinmate.io
You should know
3.1
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything worked out eventually
Everything worked out eventually, but there are bugs and the UI needs to be more user friendly. It is not intuitive and is quite hard to navigate at times.
15 January 2022
Reply from Coinmate.io
Dear client, thank you for your feedback, please feel free to contact us directly with notes about the UI, we'd like to adjust our system to your needs to make your experience 5 star-worthy the next time.
Thank you
Great service!
14 January 2022
Reply from Coinmate.io
Dear client, thank you for your feedback. Please let us know what was missing so that we can head for a 5 star review next time.
Thank you
Should be more cryptos
Should be more cryptos, but it is perfect webside to buy and sold crypto. Very simple ann nice design.
14 January 2022
Great support from Coinmate.io staff
Coinmate is super fast and extra easy to use for me when buying bitcoins. No problems with transactions, transfers are fast and reliable. Recently, I got great support from coinmate staff, when I made mistake with deposit - support found my mistake within minutes and guided me through correct solution - in less than hour, I found my deposit and was able to complete my transaction - thumbs up for this excellent customer support.
10 January 2022
Unprompted review
Never again!
I had to wait for my withdrawal for almost 5 months! After that they didn't even send it to my bank account, but back to my Coinmate account, so I had to do the withdrawal all again.
3 January 2022
Unprompted review
fast way to the goal
1 January 2022
Unprompted review
Overall I like the service and team…
Overall I like the service and team behind this but overall the user interface seems quite oldschool to me. Would be great to do it more sexy.
30 December 2021
Reply from Coinmate.io
Dear client, we are sincerely sorry that your experience was not as good as could have been. We are already working on it though, just wait for our next update! Hope you'll like it to mark your experience higher. We'll be looking forward to your update
Not possible to transfer funds
26 December 2021
Reply from Coinmate.io
Dear client, we are very sorry that your experience was not satisfactory. Please note that we guarantee 24 hours reply rate the longest during workdays to support requests, please feel free to contact us through Coinmate support messaging to resolve the issue. We are sure we'll be able to resolve it successfully, as we daily do. Thank you for your feedback, looking forward to hear from you soon.
Is good site
Is good site, simple to use, trade. But comission a bit to high for my taste.
24 December 2021
Reply from Coinmate.io
Dear client, thank you for your review. In case you were not satisfied wit our fees, please note that we utilize a standard top-trader fee structure. The higher volume you trade, the lower the fees are. And it goes to zero on Maker fee actually. Hope that you'll have a pleasant experience with our service
Missing an app.
22 December 2021
Reply from Coinmate.io
Dear client, thank you for your review. Coinmate is fully mobile browser compatible. We are aware of the missing app problem though and we are already working on it. As complex as the app development we'll strive to have it available as soon as possible.
Solid service
Yes, they work, no problems so far. The support is responsive, things work. I dont want to jinx it though :P Never checked the rates, so I don't know if they're any good, but I hope.
20 December 2021
I am waiting 14 days for the approval…
I am waiting 14 days for the approval of the bank statement. One single document.
The whole process is taking more than month.
ETH withdrawal fee is one of the highest I've seen + it's fix.
Poor list of useful coins (who trades DASH nowadays?). No option to trade ADA, SOL, AVAX.
16 December 2021
Reply from Coinmate.io
Dear client, we are sorry your experience was not perfect. Please let us know through support messaging next time. We guarantee 24 hour reply rate during workdays. Please note that we requested additional documents in Verification menu to raise you limits further.
Regarding the other coins, we are already in process of implementing new ones. And course, we'll pick the popular ones.
Hope you'll have a great experience with Coinmate
I made all steps and was veryfied and…
I made all steps and was veryfied and still I don't have access to coinmate...
16 December 2021
Unprompted review
Reply from Coinmate.io
Dear client, we are very sorry that your experience was not satisfactory. Please note that we guarantee 24 hours reply rate the longest during workdays to support requests, please feel free to contact us through Coinmate support messaging to resolve the issue. We are sure we'll be able to resolve it successfully, as we daily do. Thank you for your feedback, looking forward to hear from you soon.
So far its reliable and working good.
15 December 2021
reliable service
9 December 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.