CoinLoan 

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Rated 1 out of 5 stars

They stole 600 dollars worth of btc and this was long ago worth 1000s now complete scam and stay away this is easy to check they went into foreclosure in one country and popped up in another while the... See more

Rated 1 out of 5 stars

They reduced the withdrawal limit to 5000$/day in July 2022. They send weekly newsletters and multiple emails per week, yet they "forgot" to notify users about this change. The new limit also means... See more

Company replied

Rated 1 out of 5 stars

In case you haven't heard, they went bankrupt because they stole from all their clients in a huge ponzi scheme. Now we are all stuck in a bankruptcy case that's had our crypto frozen since May 2023 an... See more

Rated 5 out of 5 stars

I have used CoinLoan for 6 months now. I store all my crypto here and use high interest accounts. Excellent customer service and no hidden fees outside unfavorable currency exchange quotes for lar... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

CoinLoan is a crypto lending platform. We allow to borrow crypto-backed loans and earn interest on different assets.


Contact info

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All reviews

(322)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No problems at all

I'm using the platform for 2 months now and I don't have any problem at all (yet at least).
I'm very pleased with coinloan.

24 June 2022
Unprompted review
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Reply from CoinLoan

Hi Hlias, thanks for sharing your feedback with us. We appreciate our customers' loyalty 🥰

Rated 1 out of 5 stars

2week + for top up

I have been using their services for a year or so, but when I last charged money, my transfer is still not reflected in their system, 10 days have passed, I wrote to their sport 4 times, but each time they explain that they have a problem with the bank and tell me to wait another week and so on for two weeks. I sent them documents for the translation and everything they asked for but still nothing ...

24 June 2022
Unprompted review
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Reply from CoinLoan

Александър, we are sorry for the inconvenience that you have faced. We understand that this situation is utterly unpleasant for our customers and for ourselves as well. We are doing our best to resolve this issue with our bank and we appreciate our customer's patience and understanding toward this situation. We always maintain communication with them, 24/7 hours no matter what, and keep them updated on the situation. You are welcome to use our chat and support email to receive updates on your case. We hope for the soonest resolution, have a great day!

Rated 1 out of 5 stars

CoinLoan Corporate Incentive for Liquidation Cases

Bad Pricing Policy
As a borrower, you pay 1% initial fee which is reasonable and common. But in case of liquidation, CoinLoan charges the borrower flat 7%(!) liquidation fee. It is stated in the Terms and Conditions, but remarkably well hidden.

This pricing scheme is not only excessive, but penalises the borrower whose collateral has gets liquidated almost entirely. With this pricing scheme, CoinLoan has an obvious commercial incentive in the liquidation case!

In essence, with the Instant Loan product, the institutional lender does not face any risks, neither does CoinLoan, but only the borrower.

Handed the case to a lawyer to scrutinise the entire triangle agreement structure (lender, platform, borrower) with respect to European customer protection rights.

22 June 2022
Unprompted review
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Reply from CoinLoan

Thanks for posting this. You are of course entitled to your opinion regarding this situation. We are sorry that you have faced liquidation. This is indeed an unfortunate event. However, we are loan providers and the responsibility for liquidation lies on a customer. Customers have the ability to read all the information provided on our platform and weigh all the pros and cons of choose each LTV level offered.

However, we understand that there is always a place to grow and become a better and trustworthy company for our customers. We value all the feedback that our customers provide and will take them into consideration for future improvements.

Rated 5 out of 5 stars

Coinloan is 5/5

Coinloan is 5/5, i have used over 1 year

14 June 2022
Unprompted review
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Reply from CoinLoan

Thanks for posting this review, Markus ☺️

Rated 5 out of 5 stars

Reassurance

After Celsius canceled all withdrawals Coin Loan sent an email to all costumers explaining they won't be liquidated due to bad and risky management, like Celsius did.

" As CoinLoan adheres to the highest standards of reliability and trust, it has never participated in any of the following:
Investing in any DeFi protocols or synthetic assets
Having LUNA or the UST “stablecoin” in its portfolio
stETH-based staking or offering the stETH tokens to its clients
Locking ETH in preparation for the Ethereum 2.0 upgrade"

Bravo!

13 June 2022
Unprompted review
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Reply from CoinLoan

Thanks for posting this. Your nice words add motivation to keep up the good work 🤗

Rated 5 out of 5 stars

No problems at all

No problems at all. Decent interest rates. Great place to hodl for awhile.

13 June 2022
Unprompted review
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Reply from CoinLoan

Great! We hope you will continue being a part of our community and enjoying our services.

Rated 5 out of 5 stars

CoinLoan has been excellent

I have used CoinLoan for FIAT earning for around 18 months. Always worked well, reliably, transfers prompt when requested funds back. I have even contacted support a few times who were quick and friendly but also very knowlegable when I asked more complicated questions. For me full marks and one of the best interest rates in the industry.

7 June 2022
Unprompted review
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Reply from CoinLoan

Jamie, we appreciate you posting this review. Thanks for being a part of our community 😉

Rated 5 out of 5 stars

happy

Great earn rates which I guess could be even higher if holding periods were added. Great support,I had a problem onboarding which was handled very well! Borrowing interest rates could be lower...,and USdollar needs to be added. TKS.

26 May 2022
Unprompted review
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Reply from CoinLoan

Hello dear customer. We are grateful for posting this review, we will keep up the pace and consider your comments!

Rated 5 out of 5 stars

These guys look legit after 2+ years

These guys look legit after 2+ years. You never know what the future brings but so far they fulfilled all their promises to me. I ran into some issues with transfers and my support experience was great as well.

23 May 2022
Unprompted review
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Reply from CoinLoan

Thanks for being with us these past 2 years. We hope that you will continue enjoying our platform in the future as well 🤩

Rated 4 out of 5 stars

I have been using CoinLoan for some…

I have been using CoinLoan for some time now with no issues. Ideally I would like to see rewards paid daily, that would bring it in line with many other earning platforms.

21 May 2022
Unprompted review
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Reply from CoinLoan

Hello, Bert, thanks for posting your review. We appreciate that you share your feedback with us and will take it into account.

Rated 1 out of 5 stars

SCAM ALERT !!

SCAM ALERT !!! CoinLoan is a scam. Last week, I opened an account with them and only way to deposit cash is via wire transfer or by ERC20 token. I wire transferred $2500 to them. When I check my bank statement this week, I noticed that CoinLoan wired my money back to me but not the full amount. They sent back only $2450.
Overall, I lost $90. My bank charged me $25 for my outgoing wire to CoinLoan and $15 for the incoming wire from CoinLoan and the $50 that CoinLoan effectively stole from me.
What is really pathetic is that I received zero notification from CoinLoan about the whole episode.

Scary part: CoinLoan has my Drivers License details as well as my bank account details which I had to enter when I opened my account with them.

Moral of the story: If you are from the US, stay away from foreign scam artists like CoinLoan.

12 May 2022
Unprompted review
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Reply from CoinLoan

Venkatesh, thanks for sharing your opinion. However, we were not able to find any queries with our team asosiated with your case, so please make sure to contact us and seek a solution with our support team proper to making false accusations based on your judgments. Our support team is available 24/7 via both email and chat.

Rated 5 out of 5 stars

One of the best cefi out there

One of the best cefi out there ! i am using personal and corporate account with them and absolutely happy with Coinloan. Customer survice is outstanding and always reply on time !

11 May 2022
Unprompted review
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Reply from CoinLoan

Theofilos, thanks for taking the time to share your review with our community. We appreciate it and are happy to have you as a part of our CoinLoan community!

Rated 5 out of 5 stars

so good company

4 May 2022
Unprompted review
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Reply from CoinLoan

Mohamed, thanks for sharing your feedback regarding our services, we are grateful for your review! 😌

Rated 5 out of 5 stars

Reliable Site with good rates

I have been using CoinLoan for over a year. Have had no issues so far (also with withdrawl). Always punctual payment of interests. Depending on what bank you use for funding, money was available fast (shortest half a day). Also no issue with receiving/sending Crypto's.
Good rates not only for Crypto, also for fiat money. Please continue this way and you will have my continued business.

2 May 2022
Unprompted review
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Reply from CoinLoan

We are happy that you are a part of our community for over a year and that you enjoy our products. ☺️

Rated 1 out of 5 stars

lost all credibility

I transferred 800€ on 21-04-2022 to my CoinLoan account, but it hasn’t arrived to my account. I received the money back in my account only on 10-05-2022 and only €764. In other words, Coinloan got €36 for itself. They claimed that my bank made transfer by Swift and they only support SEPA. Pay close attention! I find it unacceptable to take commissions for an alleged mistake. For me they lost all credibility.

28 April 2022
Unprompted review
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Reply from CoinLoan

Nuno, thanks for your message. However, you are in touch with our support 24/7 and receive updates and replies regarding your case within minutes. Your case is being constantly communicated. We appreciate your patience and understanding.

Rated 4 out of 5 stars

Been using Coinloan for over a year

Been using Coinloan for over a year. Have had no issues. They have raised interest rates, when I have noticed the competition lowering them which is positive.
I would like to see more transparency in their business, and see the CEO joining the global scene, on crypto debating, adding a safe list in their wallet - it would add even further trust and transparency in their business.

22 April 2022
Unprompted review
CoinLoan logo

Reply from CoinLoan

Hey Rob, thanks for sharing your opinion with us. We appreciate your feedback and agree that transparency is important. We are now performing interviews with our team members, here you can read more and get acquainted with our team: https://coinloan.io/blog/.

Rated 4 out of 5 stars

10.3% interest rate for stable coin is…

10.3% interest rate for stable coin is pretty higher than average but it should be better if the platform toke could be lesser to upgrade our tires for higher interest rate.

8 April 2022
Unprompted review
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Reply from CoinLoan

Hello Alex, thanks for posting yoru review. We appreciate you sharing yrou opinion on our platform and we welcome feedback from our customers - feel free to share your requests or suggestions with our team at support@coinloan.io

Rated 5 out of 5 stars

Perfect!

I have been using Coinloan for around 9 months now and have found them to be an excellent company.
The site works really well on the app so making transactions really easy.
The customer service is brilliant. I had a problem caused my a mistake of mine. When I contacted them, they immediately said they could sort it out, however it would take time. Every few days I were contacted by them letting me know of the progress. Brilliant, I couldn't have asked for more.
I really can't rate this company highly enough.

26 March 2022
Unprompted review
CoinLoan logo

Reply from CoinLoan

Hi Niklas, thanks for posting your review. We are happy to read that you are satisfied with our services and hope that you will continue enjoying them as we are constantly working on making ourselves even better for our customers 😄

Rated 4 out of 5 stars

So far so good

So far so good. The deposit went smoothly same as the exchange. I tried the loan functionality and the money arrived quickly after immediate approval. One star down for the missing charts and graphics on how the assets grow.

25 March 2022
Unprompted review
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Reply from CoinLoan

Hi Jerome, thanks for your review. We are glad that you joined our community and hope that you will continue enjoying our services in the future as well 🤗

Rated 1 out of 5 stars

Coinloan I sent money in euros in fist…

I sent money to coinloan in sepa transfer in euros in fiat to coinloan platform and 7 days later the money was never credit to my coinloan account or returned to my bank account. I've done this many times and never had this problem. Their bank is really weird snd having problems at the worst possible time (ceypto pumping like crazy and clinloan posting articles about the pump while they hold customers funds. I have a serious case of fomo. I missed the huge crypto pump that I was planning to trade with as I saw a huge bullish signal last week. I've lost thousands of dollars in unrealized gains because of this company's bank having huge problems. The bank won't recieve money or send it back and takes forever to reply. I'm afraid I will miss the crypto pump as it could take a month to get my money back and buy more crypto again. What a joke. I'm posting this review under an anonymous name

24 March 2022
Unprompted review
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Reply from CoinLoan

Thanks for sharing your experience. We would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
Please note that our support team is working on the resolution of your case and we apologize if you felt like your case wasn't addressed properly. You will receive an update regarding this asap.

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