CoinLoan 

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Rated 1 out of 5 stars

They stole 600 dollars worth of btc and this was long ago worth 1000s now complete scam and stay away this is easy to check they went into foreclosure in one country and popped up in another while the... See more

Rated 1 out of 5 stars

They reduced the withdrawal limit to 5000$/day in July 2022. They send weekly newsletters and multiple emails per week, yet they "forgot" to notify users about this change. The new limit also means... See more

Company replied

Rated 1 out of 5 stars

In case you haven't heard, they went bankrupt because they stole from all their clients in a huge ponzi scheme. Now we are all stuck in a bankruptcy case that's had our crypto frozen since May 2023 an... See more

Rated 5 out of 5 stars

I have used CoinLoan for 6 months now. I store all my crypto here and use high interest accounts. Excellent customer service and no hidden fees outside unfavorable currency exchange quotes for lar... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

CoinLoan is a crypto lending platform. We allow to borrow crypto-backed loans and earn interest on different assets.


Contact info

You should know

All reviews

(322)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

There are lots of exchanges in the…

There are lots of exchanges in the cryptoworld and I decided to give an opportunity to this platform. The exchange rates are ok and it is working quite smoothly. It is true that when you deposit money it lasts a little bit longer than other platforms. I have been working with them for a week now and everything is fine. I haven’t withdrawn yet.

7 November 2022
Unprompted review
CoinLoan logo

Reply from CoinLoan

Dear Joaquín-José, thanks for posting your review. We are glad that you are satisfied with our services and hope you will continue using our platform in the future as well.

Rated 1 out of 5 stars

They refused my registration for no…

They refused my registration for no reason.
When asked by email, they refuse to give explanations of any kind. Is absurd.

--UPDATE
They went with manual verification but that too was rejected.
I cannot understand why and they cannot provide it.
I also proposed to make a video call for recognition but no answer.

20 October 2022
Unprompted review
CoinLoan logo

Reply from CoinLoan

Francesco, thanks for your message. We are sorry that you feel this way. However, we indeed have our internal policy due to which your verification can be rejected.

Rated 5 out of 5 stars

Coinloan saved me - TWICE!

CoinLoan has been a lifesaver for me - TWICE now.

First, I was in a position where I needed some extra funds, and they made it very easy for me to get what I needed quickly after providing some crypto collateral. There were there for me in a time of need which I will never forget!

Second, I made a very bad mistake and sent a large amount of XRP to them with the WRONG destination tag. My heart dropped, knowing that losing these tokens would put me in a very bad position financially. I was here for a loan - and losing money would have been a catastrophe. Sophia and Nick on their support team immediately responded to me, showed me what happened, and advised me that it would take 7-10 business days and there may be a hold for security reasons - if they could even retrieve the XRP. I was nervously waiting, but sure enough, after about ten business days, my XRP was restored to my wallet! I can't say enough how grateful I am for Nick, Sophia, and the CoinLoan team, who helped retrieve my tokens.

Not only that - so many exchanges in this space have terrible customer service - and you usually can't even reach anybody directly. It was so refreshing that they always responded quickly! This was always via live chat, too - not email!

Thank you, CoinLoan team - you've earned a customer for life! 🙏🙌

18 October 2022
Unprompted review
CoinLoan logo

Reply from CoinLoan

Jason, thanks for your feedback. We appreciate such a detailed and useful review 🤗

Rated 5 out of 5 stars

CoinLoan has been treating me well at…

CoinLoan has been treating me well at all times.

I have never experienced any problems with them and I continue trusting and being with them for the time being. Name a service that gives you 10% on USD holdings.
I hold meaningful amounts and this serves as my passive income pocket.

Amazing service, thank you!

Good thing that they raised limits again.

12 October 2022
Unprompted review
Rated 1 out of 5 stars

Coinloan requested to delete my…

Coinloan requested to delete my previous comments here with Trust pilot. However I think the community should kept up to date here!
I am very disappointed with the quality of service I receive with Coinloan.
It’s the 7th day now since my account got frozen and I am still dealing with Coinloans compliance team. Every time I sent them the requested documents they ask for additional requests. It seems that they try to gain time or that the team is unprofessional and doesn’t know how to deal with AML procedures.
The communication is very unclear and responses are very slow from the Compliance team. I have to be clear here otherwise I get accused again of sharing false information the customer support answer in a few minutes but the information are not useful.
It is clear there are rules in place for a licensed VASP company but this is the first time I get treated like that by a service provider.
I can not recommend this platform anymore to any of my colleagues or peers or customers.
I am very disappointed and hope that I will get my funds back!
For anyone dealing with significant issues with this service provider their license number in Estonia is: FVT000114 and FFA000241.

21 September 2022
Unprompted review
CoinLoan logo

Reply from CoinLoan

First of all, we would like to point out that it is only logical to remove comments of people who refuse to provide information that shows their relations to our company. Your case is ongoing, you are in touch with our support team 24/7 and receive replies within minutes.This ca be easily estimated by opening support chat. We, however, understand that this is an unpleasant situation. But, CoinLoan is an operating entity regulated by the Estonian FIU. Being compliant with the Estonian AML act and acting in line with the best due diligence measures, we must check our clients’ activity till it's full transparency.

Rated 5 out of 5 stars

helpfull

helpfull, didnt invest more because the interest/staking were to low

25 August 2022
Unprompted review
CoinLoan logo

Reply from CoinLoan

Thanks for your feedback, Steven. If you have any concerns or suggestions to share - you are welcome to do so through our support channel.

Rated 4 out of 5 stars

I think coinloan did a good job in the…

I think coinloan did a good job in the risk management. If they had not done this they would be bankrupt at this time. I hope the withdrawal will raise soon, so the trust in the company and management will be approved 👍

21 August 2022
Unprompted review
CoinLoan logo

Reply from CoinLoan

Thanks for your feedback, Christian. We appreciate your understanding towards the measures taken during this market turmoil. We indeed plan on raising daily withdrawal limits gradually.

Rated 5 out of 5 stars

Loan App Customer Support Number…

Loan App Customer Support Number 8597.9489.58......8597948958
All Problem Solve Any Time
Loan App Customer Support Number 8597.9489.58......8597948958
All Problem Solve Any Time
Loan App Customer Support Number 8597.9489.58......8597948958
All Problem Solve Any Time
Loan App Customer Support Number 8597.9489.58......8597948958
All Problem Solve Any Time
Loan App Customer Support Number 8597.9489.58......8597948958
All Problem Solve Any Time
Loan App Customer Support Number 8597.9489.58......8597948958
All Problem Solve Any Time
Loan App Customer Support Number 8597.9489.58......8597948958
All Problem Solve Any Time

18 August 2022
Unprompted review
Rated 5 out of 5 stars

Very good platform

Very good platform, you get really a high interest on the Euro (more then 10%). Both in the app as on the website it is really easy to understand everything!!!

17 August 2022
Unprompted review
CoinLoan logo

Reply from CoinLoan

Niels, thanks for your feedback. We appreciate it. We are happy when our customers are satisfied. 🙌🏼

Rated 1 out of 5 stars

Be careful

Be careful! Crypto is a risk investment. However, the CoinLoan makes it much worse. Be ready to pay unfair conversion rates, liquidation fees (yes you can read about them in upfront but they are still not fair). The inability of extending the loan time is not optimal either. If you are still looking for a crypto loan, check for bigger companies with better exchange rates and easier/more services.

12 August 2022
Unprompted review
CoinLoan logo

Reply from CoinLoan

Dear Alex, we are sorry that you feel this way about our platform. We always maintain transparency with our rates, fees, and all possible additional costs our customers might face. We understand your frustration with that. However, all our customers are informed of the above-mentioned charges and can make their decisions when entering our platform.

Rated 5 out of 5 stars

Easy UI

Easy UI, good customer service and top rates on BTC held in account

7 August 2022
Unprompted review
CoinLoan logo

Reply from CoinLoan

Thanks for your review. We appreciate it 🤗

Rated 5 out of 5 stars

Changed my mind about CoinLoan to the better

There were problems with daily limits of withdrawals, thanks to the market situation, it was lowered from 500k USD to 5k USD daily...now it was raised to 10k which is a good sign that these measures were strict, but needed and they helped to stabilize the platform before from the "bank"-run. Had not much hopes after seing Celsius and others fall, but CoinLoan seems to do the best they can and they also help me resolve my issues, they communicate quickly, so even though (especially if you are big investor) you have to think about that you will be currently able to withdraw 10k USD daily and invest accordingly..Otherwise very recommended, but do your own research and invest accordingly.

26 July 2022
Unprompted review
CoinLoan logo

Reply from CoinLoan

Thanks for taking the time to share your opinion with our community. We appreciate your understanding of temporarily changes we had to implement.

Rated 5 out of 5 stars

Very satisfied

Very satisfied with the platform. Easy to get support/assistance on their telegram channel. They were also one of the few companies allowing users to withdraw their funds during the market downturn. Can definitely recommend!

22 July 2022
Unprompted review
CoinLoan logo

Reply from CoinLoan

Thanks for your feedback, we appreciate it!

Rated 5 out of 5 stars

A good service

A nice transparent service to trade and borrow. Thanks for adding BNB!

15 July 2022
Unprompted review
CoinLoan logo

Reply from CoinLoan

Anika, thanks for sharing your feedback with our community! 🤩

Rated 5 out of 5 stars

I have been using coinloan since February 2022

I have been using coinloan since February. I love the company developments, I love the profits I get. Support is working great, basically I have really great experience with them, can't complain

15 July 2022
Unprompted review
CoinLoan logo

Reply from CoinLoan

Thanks for your feedback, Danny. We are grateful that you took the time to post your review and share your experience on CoinLoan.

Rated 1 out of 5 stars

Nice investment, except you can't get your money back.

They reduced the withdrawal limit to 5000$/day in July 2022. They send weekly newsletters and multiple emails per week, yet they "forgot" to notify users about this change. The new limit also means that if you'd like to withdraw let's say 50.000$, it will take 10 withdrawals and you'll pay 10 times the withdrawal fee.

The blog post announcing the change claims that they are "operating normally" and customers are their first priority. You decide.

11 July 2022
Unprompted review
CoinLoan logo

Reply from CoinLoan

Ady, thanks for your review. We are sorry that you feel this way. However, it is essential to understand why these limits were implemented and the reason they were implemented this way. We did that in order to balance the flows of funds and prevent liquidity-related interruptions. Your comment regarding "forgetting" is not accurate. The reason for the changes in withdrawal limits was to slow down the outflow of funds. If we had written about it in advance, there would have been a greater outflow of liquidity. So, we were left with no other choice.

Not reporting this info via mailing list was done to avoid overload of our support team. We hope for our customers' understanding of the situation.

Rated 5 out of 5 stars

CoinLoan is not a scam as some people…

CoinLoan is not a scam as some people are saying. I've been using their platform for several years without any issues. They are fully regulated platform. The recent limit of $5k withdraw per day is frustrating but I believe they are trying to protect customers until the crypto market recovers- which I'm sure it will.

9 July 2022
Unprompted review
CoinLoan logo

Reply from CoinLoan

Penn, thanks for sharing your feedback. We appreciate your understanding, especially during these turbulent times 🥰

Rated 1 out of 5 stars

Unable to withdraw my funds

Trying to withdraw my funds, but apparently now there is $5k/day limit starting yesterday. Which looks very dark after the Vauld and Celsius stories.

So if you have $1m with CoinLoan, it will take you 200 days to withdraw. Every day you’ll need to spend time AND money in gas.

They say they’re the last CeFi to limit withdrawals, however there is no problems or limits with blockchain.com or FTX.

They declare support for Ukraine on the front page and at the same time leave Ukrainian users without access to their critical funds and that’s hypocritical. Their support literally replies “you’re using the war situation”. No, it’s you who’s using the war situation.

No CoinLoan for me ever again.

Update: Despite CoinLoan's generic reply to this review, there is no understanding for the measures they're taking until all the funds have been released.

5 July 2022
Unprompted review
CoinLoan logo

Reply from CoinLoan

Konstantin, thanks for posting your review. Your frustration is understandable. We indeed acknowledge that the turmoil caused by the issues of BlockFi, Celsius, Voyager, and others is impacting the whole industry. We had to temporarily set reduced daily withdrawal limits in order to balance the flows of funds and prevent liquidity-related interruptions. We appreciate our customer's support and understanding of the market situation and therefore measures taken by us.

Rated 1 out of 5 stars

Coinloan are in imminent danger of…

Coinloan are in imminent danger of collapse. Their customer support is appalling with Sofia being particularly bad. They just repeat the same thing over and over and ignore your messages completely. The lies I have been told are intolerable. They have altered my terms and conditions without agreement and without contacting me first. Stay away from Coinloan or lose all your money.

UPDATE: see the pointless reply to my review Coinloan has given below. What use is posting important information like this (with financial implications) to a blog that most customers won't know even exists? They failed to even mention it in their weekly newsletter and have still not disclosed it to their customers via email. Avoid Coinloan unless you want to lose all your money.

5 July 2022
Unprompted review
CoinLoan logo

Reply from CoinLoan

Dear CoinLoan user, We have announced all temporary forced changes caused by circumstances that are beyond our control. Please see the post in our blog - https://coinloan.io/blog/temporary-change-in-withdrawal-limits/

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