Great stuff, ready in minutes by just adding water in the provided bag, even looks nice in a plant pot. Seems environment friendly, as made from coconut production waste and pressed to solid blocks th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the products but took a star off because of the very long wait for my order to be sourced and dispatched. I do understand the numerous potential delays that can occur with items sourced overs... See more
You alerted me by email me to the product I required being in stock. I wasn't able to see the product I have had before, but a larger pack which I assumed was a double pack. Unfortunately having just... See more
Fast delivery and great selection of quality compost. Made a mixture for my rubber plant which had not been looking happy for a while and within a week it has perked right up! Would be handy if the l... See more
Company details
Written by the company
We’re passionate about promoting sustainable farming. For this, we turned to the coconut, one of the most versatile fruits in the world. We took the coconut’s husk, which is usually thrown away, to create a range of products that make your home and garden a more lush place. With our high-grade, peat free, organic coconut compost, we want to encourage a shift to peat-free gardens. We’ve also developed a range of sustainable, finely-crafted doormats from the coconut’s husk which will imbue your home with a warm, earthy vibe.
Contact info
11D, South Park Road, DN172BY, Scunthorpe, United Kingdom
- +44 207 1756 786
- hello@cocoandcoir.com
- cocoandcoir.com
3.6
Average
706 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great alternative to houseplant compost
Arrived quickly. Never used coir before. Instructions very clear. Maybe I used too much water but it seemed a little too wet. I think next block that I hydrate I'll use less water and add more as needed. The actual product is great for houseplants. No fungus knats ( which was the main reason that I bought the product). The coir holds water well but doesn't really become soggy.
31 July 2024
Reply from Coco & Coir
Thank you for your review. We're glad you're loving our doormat!
Reply from Coco & Coir
Thank you for your review!
Excellent Product,well packed and quick…
Excellent Product,well packed and quick delivery.
8 August 2024
Reply from Coco & Coir
Thank you for your review!
Lovely products
Lovely products, my interchangeable doormat is a treat to see every time I come home & my plants are very happy with their compost.
6 August 2024
Reply from Coco & Coir
Thank you for your review. We're glad you're loving the doormat!
Plants love it.
Rapid delivery. Easy to carry compared to 75L of compost. The plants seem to love this product.
1 August 2024
Reply from Coco & Coir
Thank you for your review. We're glad your plants love the compost.
Reply from Coco & Coir
Thank you for your review!
Under par product
The product took a very long time to arrive, even though I completed my full address on the order. The 15 litres you are meant to achieve, never materialised using the instructions on the packaging. 9 liters was the maximum volume achieved. Suffice to say I will NOT be ordering from you again.
11 April 2024
Excellent product
The website is easy to use, the rewards system is very useful and the product ( Coir Compost - 75L - 100% organic) is excellent and delivery is also good.
1 August 2024
Reply from Coco & Coir
Thank you for your awesome review! We're glad you loved your purchase and loved the experience.
Reply from Coco & Coir
Thank you for your review!
Reply from Coco & Coir
Thank you for your review!
Quick delivery service
Very good and prompt delivery service!
I will use their service again in future!!
25 July 2024
Reply from Coco & Coir
Thank you, Pervin. We hope you're loving your purchase. :)
Reply from Coco & Coir
Thank you, Neil. We hope you're loving your purchase. :)
The purchase delivery and everything…
The purchase delivery and everything was very smooth. Plus I love the product.
23 July 2024
Reply from Coco & Coir
Thank you! We are super glad that you're loving your purchase. :)
Poor customer service
Terrible glitchy website led to me accidentally inputting the wrong address. I tried calling repeatedly to ask them to change the delivery address or give a refund. However no one answers their phone at anytime. It was also not possible to leave voicemail as their inbox was full. I emailed to ask them to change the address or cancel the order. They replied assuring me they would change the address. Shortly after this they sent me an email saying the order had been dispatched. When I checked I saw they hadn't changed the address, even though they had assured me they would. I then emailed them for a refund. Eventually they emailed to say they were sending me a replacement order (which I had not asked for). I waited for a week but got no dispatch notification. I emailed to ask if the replacement order was being dispatched. They emailed to say no order was being dispatched. I emailed for clarification and they just ignored me. I was excited to try their product but their customer service is terrible. Their website is also rough. If you want this product I'd buy it elsewhere, or order similar products from other suppliers.
28 July 2024
Unprompted review
On time delivery, good product
On time delivery. Repeat order because previous purchase (all purpose compost) was great - as per the Which? review, works well as a sowing compost with high germination rates and strong plants.
22 July 2024
Reply from Coco & Coir
Thank you, Harold! We are super glad that you're loving the All Purpose Compost :)
Reply from Coco & Coir
Thank you, Clive! We are super glad that you're loving your purchase. :)
Reply from Coco & Coir
Thank you, Ian! We are super glad that you're loving your purchase and look forward to your next :)
Very fast delivery and product was what…
Very fast delivery and product was what I expected
18 July 2024
Reply from Coco & Coir
Thank you, Charlotte! We are super glad that you're loving your purchase. :)
Great product
Great product, simply & safely packed & shipped in good time too.
Card packaging , thanks. Would recommend.
18 July 2024
Reply from Coco & Coir
Thank you! We are super glad that you're loving your purchase. :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.