Hydria Reviews 888

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products, highlighting their stunning design, ease of assembly, and the calming ambiance they create. Many appreciate the wireless pump and long-lasting battery, offering flexibility in placement. The customer service is frequently described as excellent, with people noting the prompt and helpful responses to inquiries and issues. However, some people were dissatisfied with the quality of certain components, particularly batteries and pumps, which occasionally failed or did not charge. There were also mentions of issues with delivery services, including delays and incorrect items being sent. A few customers also experienced difficulties with product setup, such as remote pairing or insufficient water pressure.

What people talk about most

Product

People report positive experiences with product. Many customers praise the beautiful design, ease of... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the good quality, sturdy packaging,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the helpfulness and efficiency... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of setup and customizable features.... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise the speedy and quick... See more

Based on these reviews

Rated 4 out of 5 stars

Love my fountain which I bought earlier this year. Husband recovering from major operation and found it very relaxing whilst sitting in the garden. Sadly on third battery as first one refused to charg... See more

Company replied

Rated 5 out of 5 stars

The fountain was easy to put together & adds a wonderful sound & light element to any room or garden. Having a wireless pump was what sold me. I've already switched the fountain location 3 times f... See more

Company replied

Rated 5 out of 5 stars

Love the fountain it's a cool addition to the garden and looks lovely. Had a small problem this year which, thanks to customer service, was identified as the remote. Customer service were fantastic (y... See more

Company replied

Rated 5 out of 5 stars

Hydria Leaf Cascade elegant and modern. This is not just a water fountain, but it is a cordless work of art. The battery lasts impressively long, which means I can place it anywhere without worrying... See more

Company replied


Company details

  1. Garden
  2. Electronics Manufacturer
  3. Electronics Store
  4. Home Improvement Store
  5. Spa Garden
  6. Water Works Equipment Supplier

Written by the company

hydria™ is the world’s first all-in-one water fountain kit that fits to any planter or pot, instantly turning it into a beautiful feature for your garden or home. With a cord-free setup you can place your water fountain anywhere you choose and enjoy the soothing sight and sound of flowing water. No cords No solar No hassle


Contact info

4.2

Great

TrustScore 4 out of 5

888 reviews

5-star
4-star
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1-star

Replied to 91% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Ordered a fountain on 21st nov as Xmas…

Ordered a fountain on 21st nov as Xmas present mistakes were made not of my making but my order has never arrived, after multiple emails I am now being ignored, the item was paid for on 21st nov as,not received order or refund.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Exactly as advertised

Exactly as advertised. Well packaged and speedy delivery. This is so beautiful and I have it in my living room at the moment (Winter months!!) but will enjoy placing it in my garden during the Summer. I ordered the 'Open Leaves' one but I've now ordered another top to change from time to time. Would definitely recommend this as it is so calming and quite therapeutic.

11 December 2025
Rated 5 out of 5 stars

Fast professional service

Fast professional service, great product good quality . Very happy with the water feature and all the different accessories that are available to it . Love the idea of being able to change the mood and effect of the fountain

11 December 2025
Rated 5 out of 5 stars

Own two large completely perfect

Own two large completely perfect. Had set over a year no issues always beautiful. I received the new smaller complete set its a beautiful concept. Makes it so easy to properly maintain

5 December 2025
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Reply from Hydria

Thank you for your wonderful review, your support makes a big difference!

Rated 3 out of 5 stars

Instructions not foolproof

Instructions not foolproof. I had to connect pump and also remove tape from pump.

27 November 2025
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Reply from Hydria

Thanks for your review. We will pass your valuable feedback to our technical team.

Rated 5 out of 5 stars

Quick service and the products are…

Quick service and the products are beautiful

27 November 2025
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Reply from Hydria

Hi Jennifer,
It is wonderful to hear that the team could help you promptly and that you came away happy with the support received.

Feedback like yours means a lot to the whole Hydria team and really makes our day.

Rated 5 out of 5 stars

Good Products and Excellent Customer Service

Securely packed. Beautiful products. I've purchased 4 Hydrias, they make great gifts. A really helpful Customer Service Team
The Fountains themselves are customizable with lots of accessories available, so you can design it yourself.
The different fountain heads give different results regarding water flow and sound created.
I would recommend.

27 October 2025
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Reply from Hydria

Thank you for your review, enjoy your hydrias!

Rated 5 out of 5 stars

Lovely Fountains and Fantastic Service!

now have a couple of Hydria battery-operated water fountains and I couldn’t be happier. I have an indoor fountain in my home office, which helps create a calming and relaxing atmosphere while I work, and an outdoor fountain in the garden that makes a beautiful water feature.

The battery life is impressive, lasting for weeks with moderate use, and the quality of the fountains feels excellent. On top of that, the service has been fantastic – smooth, efficient, and reliable.

Highly recommend Hydria for anyone looking to add a touch of tranquility to their home or garden!

25 July 2025
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Reply from Hydria

Thank you for your great review, it really helps out!

Rated 5 out of 5 stars

Quick delivery

Quick delivery, these are Xmas presents so can't review products

27 October 2025
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Reply from Hydria

Thank you for your wonderful review, your support makes a big difference!

Rated 4 out of 5 stars

Good price and excellent delivery as…

Good price and excellent delivery as came very quickly. Ordered pebbles which are nice and blue mosaic base. This is paler than I expected. Makes a change to be able to swap looks on my fountain.

27 October 2025
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Reply from Hydria

Thank you for your review, it really helps a small business like ours! Enjoy your hydria

Rated 1 out of 5 stars

Can't put it together

Can't put it together

31 October 2025
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Reply from Hydria

Hi Laura, please send a photograph of your setup to the helpdesk so that I can help you assemble your hydria

Rated 2 out of 5 stars

Cascading Fountain Won't Connect

Tried to install my cascading fountain head today, the extension tube is not long enough to connect to the pump.

27 October 2025
Hydria logo

Reply from Hydria

If you’re fitting a cascade fountain head to a Leaf Cascade Fountain, please use the spare connection tube (the one with a lip) that was supplied with your Leaf Cascade. I will send you a photo of it through our help desk.

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