Cncest Reviews 

2,127
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 147 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the prompt and professional customer service team, noting that helpful support staff resolve various inquiries very quickly and efficiently. Many regular buyers genuinely appreciate durable items like sturdy mountain bikes and bright lamps that arrive swiftly and consistently meet their daily expectations. However, some customers also noted serious issues with defective products, such as heavily damaged machinery, rusty water pumps, or missing components upon arrival. Some people also felt that return policies were quite problematic, mentioning unfair difficulties with return shipping costs, unexpected restocking fees, and complex dispute resolution processes.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, as while some consumers reported receiving items... See more

Customer service

Customers consistently note positive experiences with customer service, praising support agents for being... See more

Quality

Customers had ambiguous experiences with quality, as reviewers expressed both high satisfaction and severe... See more

Return policy

Reviewers mention negative feedback about return policy, expressing widespread dissatisfaction and... See more

Service

People report positive experiences with service, frequently highlighting fast responses, helpful support, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered this foldable mountain bike with dual suspension and mechanical disc breaks. Assembly was straight forward with clear instructions. Excellent quality product and sturdy construction. On the... See more

Rated 5 out of 5 stars

I’m still waiting to receive mine (but it’s only been 2 days) but I forgot to enter my 5% discount. I mentioned it in a reply to their acknowledgement email after my purchase and a representative name... See more

Rated 5 out of 5 stars

I recently purchased an item from Cncest.com which arrived promptly. When it arrived I discovered I had inadvertently ordered the the wrong item. Upon contact with Cncest they were kind enough to all... See more

Rated 5 out of 5 stars

Absolutely amazing service placed an order here the next day cant believe it .first I thought it was a scam website thought id take my chance glad I did will definitely buy and recommend this comp... See more


3.6

Average

TrustScore 3.5 out of 5

2K reviews

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No history of asking for reviews

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3.6

All reviews

(2,127)

429 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company!

I ordered a product from Cncest and had a problem with my payment. I emailed right away and they fixed it for me. It's nice to have a real person help you right away when you have a problem!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Very well

Scrittura
I recently purchased a cooktop from this website, and I couldn’t be more satisfied with the entire experience. The product itself is of excellent quality, exactly as described, and it has completely met my expectations in terms of performance and design.
What truly stood out, however, was the outstanding customer service. After the purchase, I had a few questions regarding installation and usage, and the support team was incredibly responsive, professional, and helpful. They guided me step by step, ensuring everything was clear and easy to manage.
It’s rare to find such reliable post-purchase assistance nowadays, and it really made a difference in my overall experience. I highly recommend this site not only for the quality of their products but also for their exceptional customer care.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Fast delivery of the item, and good communication with the company. Sadly, there was a problem with the item, but Cnest were excellent in dealing with this, and have promptly agreed to send us a replacement item.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Be very careful when buying

Be very careful when buying. They never dispatched my order yet claimed to and also for over a month I had to argue with them to refund my money.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Helpful customer service

I bought this chair in order to help move my very sick brother around. Sadly he died before we even got it out of the box. Anna in customer services has been very helpful and is going to sent me a returns label and a refund..

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Great after service

I had a slight problem with an item and they were willing to change it without question. They offered an excellent price on the item too so it really was worth using this company. The item arrived quickly too

1 March 2026
Unprompted review
Rated 1 out of 5 stars

They send you junk and you have to pay the postage to retun it back to them. No customer service whatsoever

I purchased a portable dishwasher. It arrived on time but it was broken in 3 places. The electric plug was missing a prong. The tube for the water to exit the machine had a big hole in it. The back of the machine was dented.
I reclaimed the same day with fotos of the damaged and unsuable new machine. I was told to wait for two weeks, due to the Chinese New Year. I was then asked to transfer 70 euros to pay for the postage to send me a replacement. I should keep the broken machine as decoration for my kitchen.
I then had to return the broken machine, paying almost 60 euros, to recieve a full refund. I had to invest 60 euros to send back the junk they sent me.

So just avoid this company at all costs. You write emails to a robot and end up paying on top to return their junk!!

Incredibly bad company 😕

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Received my product with no damages

Received my product with no damages. Product fit great under my sink in my shed. Easy to install. I accidentally order 2 of the tankless water heaters. Contacted customer service and they responded fast. After explaining what happened, they were great to resolve it.

7 March 2026
Unprompted review
Rated 1 out of 5 stars

If I could give 0 I would

If I could give 0 I would. Never contact that if you want to return, use credit card or PayPal and get a refund and recycle their terrible items. Hope they dissolve their company

2 March 2026
Unprompted review

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