Claude Reviews 1,398

I'm an Annual Pre-Paid Pro subscriber. After a recent platform upgrade, my billing country was automatically changed from UAE to Egypt without my action. This broke my entire account — I cannot update my billing address, company details, or payment methods. The system reverts every change I make.

The irony: Anthropic's own Invoice EACUHTCJ0001 (March 31, 2026) contains the correct UAE billing details. They charged my UAE card successfully for both my annual subscription and a $200 top-up. Then their system deleted the data.

I've tried to fix this over 20 times through Settings. I've emailed support@anthropic, used the in-app chat, and escalated multiple times (Conversation ID: 215474082038605, submitted April 27, 2026). Every response has been from "Fin AI Agent" — an AI bot that suggests self-service steps that don't work for this bug.

I am actively trying to upgrade to the Max plan and pay more. The bug is preventing me from doing so.

I love the Claude product, but the billing infrastructure and customer support are not at the level you'd expect from a company of this caliber. International customers with non-US billing details appear to be disproportionately affected.

Bought the Partial subscription (introductory offer) for 50p which expired 7 days later. Was charged 29.99 renewal. Triggered refund but Fin couldn’t find recent subscriptions so was unable to carry out refund. Was told a human agent would be in touch which hasn’t been the case. Cancellation email stated id be able to use premium features for the next 28 days but account is stuck on free version.

I have a subscription to ChatGPT and Gemini. Was advised to also use Claude. What a nightmare. What a scam.

Pro user (paid plan) and got banned for no reason. Support doesnt respond. Would have given 0 stars if i could

The upgrade process in Claude is extremely deceptive. I was working in a chat on the free plan. Part way through the chat I got a message saying I’d hit the session limit on the free plan and asked if I wanted to upgrade to continue. I clicked through and purchased an annual Pro plan. I went back to the chat to continue as it had said I could do if I upgraded. I received a message saying I’d hit the session limit on my plan. I hadn’t even been able to use the plan I’d just purchased. So I requested a refund via the AI chat. This was granted. I then thought, surely that was a mistake, it couldn’t possible be that way and perhaps I just hadn’t refreshed or something and the usage limit message was still relating to the free plan. So I upgraded again. This time I made sure to refresh, but yet again, it gave me a session limit message. I realised, it really is that way. That is incredibly deceptive as a business practice. The message says ‘upgrade to continue’ and then when you upgrade, it doesn’t let you continue. I want a refund but the AI chat is refusing to refund a second time. If I’m not granted a refund I will be contacting my bank to have the transaction reversed and will be reporting this to Consumer Affairs.

The endurance of a digital swindle involves long periods of mounting frustration, punctuated by the briefer, sharper interludes of realisation that one has been fleeced. It is a squalid spectacle. One watches as ninety percent of one's credits are devoured, consumed by a machine that reads with a gluttonous indifference, only to be met with a sudden, stony silence the moment the limit is reached.

And do not, I beg of you, labor under the delusion that the thread can be resumed. Oh, no. The memory is wiped as clean as a the first time.

These practices are not merely incompetent. They are illegal.

I sought a refund on the very day of this wretched transaction. Two weeks have since vanished into the ether, and the silence from the other side remains as profound as a locked church door.

One is forced to conclude that these are not the architects of a new intelligence, but common con men. It would shock me not at all to learn that this "silicon brain" is in fact a desperate call center in India, masquerading as a machine. To fall for such a charade is to be complicit in one's own robbery.

I know what it is I am now experiencing.
I know what the frailty is, I know what the fraud is.
The fear is not for the credits already lost.What is lost is already behind the wall.
What is lost is already in the pockets of the thieves.
The fear is for the next man who expects a symphony and receives only a wooden spoon.
I said that.

As with others, signed up for 7 days and tried to use it but the output wasn’t worth it so went back to ChatGPT. No notification trial was ending. This is now required, I believe? Then I got charged £29.99. A complete rip-off, considering I can’t see the value in it and it won’t perform as needed.

My experience with Anthropic’s Claude AI subscription has been extremely disappointing, and I believe UK consumer protection bodies should take a closer look at how this company treats UK customers.

I subscribed on April 21st, and by April 30th — only 9 days later — I asked about cancellation and refund rights. Anthropic’s response was that their 14-day cancellation period only applies to EU/EEA and Switzerland residents, and because the UK is no longer part of the EU, UK customers are excluded. They then pointed to a general “non-refundable” policy.

This feels deeply unfair and anti-consumer. A company selling subscriptions in the UK should not hide behind technical wording while offering weaker protection to UK users than to customers elsewhere in Europe. The fact that a customer can subscribe, quickly discover the service does not meet expectations, and then be told there is no refund after only a few days is unacceptable.

The service itself also does not justify the cost. Many users report that Claude’s paid subscription comes with restrictive usage limits that make it impractical for serious work. Paying customers expect a reliable, usable product, not a service that blocks them from completing tasks after hitting unclear or frustrating limits. There are also repeated complaints that the AI feels less useful or less capable after subscribing, which only adds to the sense that the subscription is poor value.

Anthropic’s pricing and subscription model appear confusing and insufficiently transparent. Customers should know exactly what they are paying for, what the real usage limits are, and what their cancellation rights are before subscribing. Instead, the experience feels like paying upfront for access that may quickly become limited, with little practical recourse if the product disappoints.

Overall, this has been a very poor experience. Anthropic presents itself as a responsible AI company, but its customer service and refund approach do not reflect that image. UK customers deserve better clarity, better protections, and fairer treatment. Based on my experience, I would not recommend paying for Claude AI unless Anthropic improves its transparency, usage limits, cancellation process, and refund policy.

I registered and was excitedly planning my classes when, just 45 minutes later, I received a message saying I had reached my limit. I was very disappointed and requested a refund after the necessary deductions were made. What happened? Absolutely nothing.

upgraded to pay as i needed a 300 page document editing, only got to the first 3 and it said i had gone over my usage.. RIP OFF!!! AS IT ASKS QUESTIONS AND MESS ABOUT SO YOU WASTE YOUR USAGE! the only thing that was useful was it created a html for me to use.. so i have now use it in other Ai's and its better elsewhere!

It banned my account on the first day of me using it, when all I had done was ask it to format my book. And speaking of that, EVERY TIME I ASKED IT TO FIX A PROBLEM IN THE FORMATTING, IT MADE IT WORSE. After my account got banned, it accused me of being a child when NOTHING I had done pointed to that. It then told me the only way to get my account back was to take a picture of either my face, my credit card, or my ID. TOTAL RED FLAG. This is also the second time it's happened. I absolutely hate this app.

Absolutely obsessed with Claude AI. We wrote a book together for my two dogs and I about unconditional love. Amazing! Love love love love love

I decided to try Claude’s Max plan on a monthly basis for €90.

What I did not expect was for the subscription to be automatically renewed without any clear reminder or meaningful consent from me before the renewal charge. As soon as I realised the payment had been taken, I contacted support the same day to request a refund.

Despite the fact that I had acted immediately and had not intended to continue the service, Anthropic/Claude refused to refund the charge.

This is extremely disappointing. A premium AI service charging €90 per month should have a much clearer renewal process, proper advance notification, and a fair refund policy when a customer contacts them immediately after an unwanted renewal.

I was interested in testing the product, but this experience has left me feeling trapped by the billing process rather than treated as a customer. I would expect better transparency and customer care from a company positioning itself as a serious AI provider.

I cannot recommend Claude Max unless they improve their subscription renewal and refund practices.

Previously it works really good, but now Claude replies not clearly. For different requests it’s better to use other tools

I was using this on the trial when i got charged 29.99 when i instantly cancelled and contacted the service team they stonewalled me and refused to help rectify the charge

I would put ZERO stars if i could. I am a pro paid user. I can not login. I have implemented claude chat bot solutions around and around. I have complained. I have snet their support emails. NOTHING NOTHING. I am paid up till end of may 2026, i am locked out of my account and they give ZERO support

It’s a great AU for deep research and strategic thinking alignment , the customer support is a disaster !
My account information got reset , I can’t make any payments for nearly a month now . The AI CS and email do not work at all after sending 6 mails till date , no reply

Don’t believe the hype, It is a terrible software to use. It hallucinates better than any ai software I have seen. They’re very quick to ask for payment without giving the users time to actually see what they can provide at least a three day trial. Chat gpt is much better and reliable

My Claude Max 5x gift subscription disappeared after being officially redeemed and used.

The subscription was activated through an official Claude gift link on April 12, 2026. It worked on my account, and then Claude Code suddenly stopped working. Shortly after that, I received an email from Anthropic Safeguards saying my access was revoked due to vague “ongoing suspicious patterns,” without any specific explanation of what I allegedly did wrong or what policy category was supposedly violated.

After logging back in, my account appeared as Free, and my Claude Max 5x gift subscription was no longer visible.

Anthropic’s automated support bot could only see an unrelated “Individual Org - API plan.” It confirmed that no billing information was available for the Claude Max 5x gift subscription and admitted that the case requires specialized review of gift redemption records and subscription history.

Despite that, I was not connected to a real human specialist, no proper ticket ownership was confirmed, no restoration was provided, and no refund or credit was processed.

This is unacceptable for a paid product used for professional work. Anthropic’s current support and enforcement flow is opaque, automated, and deeply unreliable for customers who depend on Claude Code.

Safety systems are important, but paid customers should not lose access to a redeemed subscription with only vague accusations, no transparent review, no human escalation, and no billing resolution.

I am requesting immediate restoration of my remaining Claude Max 5x access or refund/credit for the unused portion.