Claude Reviews 

Utter waste of time and money. You set everything up and get it working, and then the developers download 3 updates in close succession, and the whole thing goes down the sewer. I spent 3 sessions today with it producing the same rehashed rubbish. It ignores voice rules; It ignores the content rules, it continues to produce generic slop, and if you go for the newer model, it crashes out over your limit in one pass. I stupidly paid for a year. Utter waste of time and money.

I signed up for 3 months. Every time I go to use the platform, I receive a message telling me I have exceeded my daily use allowance. Despite many, many emails, I have been unable to get a satisfactory resolution, apart from a small window when the service was briefly reinstated. Today I asked for a refund and was told I could not have one, and they cancelled my subscription. I have paid $69 for absolutely nothing. Disappointing customer service, and terrible product.

I am writing to complain about my awful experience with this website. It was recommended to me by a friend to help with some work, so, I signed up for the 24-hour access for £1 as that was all I needed it for. I have now been unknowingly been entered into a monthly subscription, which was not advertised to me, and they have repeatedly tried to charge me £30. I have seen many people have had the same problem, and I find this to be false advertising, and I will be pursuing action.

Worst customer support ever
When you hit "Try Again" because their prompt doesn't work, they still charge your session limit. At the end, you've hit Try Again 3 times because of their fault, your session limit is reached and no end result is present to you. And on top of that, when you try to reach their "customer support" which is another AI bullcrap, you get a basic "try something else" answer and they end the conversation from their side. Absolute rip-off, cancelling all subscriptions.

My experience with the subscription and billing system has been extremely frustrating.

I purchased a Claude Max subscription (5x plan) and upgraded to a higher tier (20x plan) within a couple of hours because I needed more capacity for my work.

The system correctly applied a prorated credit during the upgrade.

However, later the same day my account was suspended for “unusual activity” while the review process was still pending, and access was removed almost immediately.

The final billing outcome was:

The upgraded plan (20x) was refunded.
The original subscription payment (~$118) was retained.
The account remains under review with no final decision communicated.

The core issue is how billing is handled in this edge case: a same-day purchase, upgrade, and suspension where prorated logic is applied for the upgrade, but the original payment is still fully retained despite extremely limited usage time.

Support interactions were handled primarily by an automated assistant, which was unable to provide a clear human billing review or a definitive explanation of how the retained charge is justified in this specific scenario.

At this point, the concern is the lack of accessible human review for billing decisions when access is removed almost immediately after purchase and upgrade.

Absolutely no customer support. They are billing me double and I’m trying to stop this for weeks now. They let you talk with their support AI that says a team with contact you which never happens. Love the product but the support is just not existing…..

Shame on you!!!!

Absoloute rubish! crashes 24-7.... Tokens run out after 1 or 2 prompts. Even on the paid pro version.

Before Opus 4.7 update I'd give it a solid 4.5 out of 5 but after the latest flagship releases the response quality has gone down so much.

Be very careful—my first account was blocked without any explanation. I filed three appeals, but they never gave me the real reason for the suspension. I lost my entire chat history! A few days ago, I made an inquiry using a VPN because I couldn’t log in at the airport, and within minutes my account was blocked—and they say it will take 10 days to review my case! There’s a link for “urgent support,” but Anthropic doesn’t officially have a support service for urgent issues—it just redirects you to a FAQ! It’s outrageous, and as of now, I don’t have access to my Anthropic account, and worst of all, they charged me for the entire month yesterday. They claim to be a responsible AI, but they’re hypocrites.

At this moment I'm using both, Claude App and ChatGPT Codex App. I’m really frustrated with using Claude. It uses up my limits much faster, and just now it threw up some message about a 1M context limit and told me to buy more credits, so I have subscription and now need to pay extra (I've used only 18% of my 5h Window - or whatever it is)? It's like charging for a ketchup when you buy chips, annoying innit?! That’s never happened to me with Codex, is it better at coding? Gosh, I don’t know, I really do find Codex easier to use. If another platform comes along with a simple app that lets you select a project folder, I’ll switch from Claude to something else straight away.

amzing they were able to help with revision and many other thinfgs that are needed for my tests the artifical inteligents was very nice

Every time I use this AI, rather than give me helpful advice it butters me up, tries to tell me my question is good, no matter what I ask it. It just tells me I'm doing such a good job asking it questions, adding to its user base. I hate it. I don't want it to tell me I'm a good boy, I want it to tell me the answer to my question. And on top of that, it's almost never right. Today in fact I asked it whether or not it could figure out what color my shed was, and it told me that it was Sherwin Williams color PPG2324. PPG is not a Sherwin code. That is a PPG code. This color doesn't even exist. And that's just the latest example of it being wrong. I've been trying to improve the experience of streaming video games too, and rather than tell me work arounds or certain things I can try to improve my gaming experience, it told me to edit certain code in certain files that I can't access because I'm on a non Microsoft system. The AI KNOWS that because I've told it, and I kept telling it. It's an idiot, trained on idiots, and will never amount to anything worth anything.

I recently purchased the pro subsscriteion of claude. I didnt realize it had my work email not my personal eamil. There is no way to change the basic email in claude. You have to cancel your subscriteion. Then you have to contact support to have your phone number removed. This is a basic function of every subscriteion I have.

Do better Claude.

WORST EXPERIENCE:

In Claude's own words,

"Here's what happened with your subscription:
What occurred:

You paid $20 for Claude Pro on May 17, 2026, with service through June 16, 2026
On May 29, 2026, your account was automatically upgraded from Pro to Max

You were charged $87.92 for the Max upgrade without authorization
The upgrade happened through our system, not by your action

The refund:
Your $87.92 Max charge was refunded to your Visa ending in 7509
Processing the refund required cancelling your entire subscription

The limitation:
Our system doesn't allow reversing an upgrade while keeping your original Pro subscription active.

This means you lost access to the Pro plan you'd already paid for through June 16, and would need to re-subscribe at the standard $20/month rate to regain Pro access.

I understand this outcome feels unfair given you already paid for Pro service."

Absolute masterclass in utterly incompetent software design. My account was flagged by an automated system and suspended. Instead of letting me just delete my account, the system plonks a massive, un-dismissable "Verify your age" overlay on the screen that completely traps the user interface. It literally blocks the "Delete Account" button from being accessed.
To make matters worse, trying to contact support to fix this results in getting deflected by a completely useless automated email script. The bot literally tells you to log in and use the Help Center messenger to get assistance, the exact user interface the system is currently withholding. It is a completely broken, circular loop of pure bureaucratic slop.
Forcing users to either hand over sensitive biometric/ID data to a sketchy third party or remain trapped in a logged-in state without account control is completely unacceptable design, and I am baffled that this garbage passed basic unit tests and was not flagged by even one member of the design team. Fix your broken UX. Abysmal. Would gladly give negative stars if I could, because even one star is too generous. Will never use again. Stay as far away as possible from this absolute joke of a platform at all costs.

Update (11 days later):
Predictably, it gets even worse. After submitting a formal manual deletion request, I was hit with yet another automated deflection claiming a "human support agent" would review it via email. It has now been nearly two weeks of dead silence. No response, no account deletion, no compliance with basic privacy principles. Their support pipeline flat out doesn't exist.
Beyond abysmal. This entire experience has been a masterclass in how to completely alienate users. Consider this a permanent warning: this platform is an absolute joke, I am completely done with it, and I strongly advise everyone to stay as far away from this garbage as humanly possible. Do not use.

frustrating. I was trying to migrate data to my notion and it kept failing and claude kept prompting me to try again until all my credits had been used. I reached out to the support chat and was told nothing can be done. seems really unfair to keep prompting me while duplicating the data but not completing it and charging me as well.

works about 30% of the time. I have a paid-for add of £20 a month. Updated credits at least four times within that same month, which is pointless as they last less than five minutes for the simplest of tasks. Updating a website button, one button made it loop and spool for over three minutes before telling me I ran out of credits and it would restart my session in 5 hours' time. I got this to help me with tasks but now it would be faster if I did them myself instead of constantly fixing Claude's mistakes. I could fill this text section with hundreds of examples. Use at your own risk

Subject: Pro subscriber — product is strong, support experience is driving cancellation
I'm a paying Claude Pro subscriber. I want to be clear that the AI itself is genuinely useful — for time-sensitive research, financial/tax reasoning, and as a sounding board, it performs well and often better than alternatives.
The reason I will not renew is entirely the experience around the product:

Usage limits interrupt real work. I hit "low usage / approaching limit" warnings during modest sessions despite paying for Pro. Competing paid tools don't impose comparable friction.
Technical glitches during active sessions, including occasional incorrect source citations.
Customer service is the worst I have experienced from any company — and that is not hyperbole. Simple questions go unanswered for three-plus weeks. Replies come from a bot with no path to a human who can actually fix anything. I've dealt with cable companies, telecoms, and government agencies and never encountered this.

The strategic problem: you have a strong product being undermined by a support function that makes paying customers feel ignored. I wanted Claude to be my primary tool. Because of the support experience, it has become a fallback, and I intend to let my subscription lapse.
If a human reads this: the issue is fixable, and it's costing you customers who otherwise want to stay.

​I am writing to express my deep frustration with my current support experience. My subscription has an issue, and my ticket was queued for "human intervention" a full week ago. Since then, absolutely no one has attended to it, and I am completely unable to use the product I paid for.
​This situation perfectly illustrates how over-automation destroys customer satisfaction. No matter how great your product is, completely cutting out timely human support results in an extremely poor customer experience.
​Please escalate this immediately to a live agent who can manually fix my subscription today.

They randomly blocked and cancelled my account because there were signs of someone under 18 using my account. There wasn't. I just use "highschool scholar" as an experience level in my prompts. There are no minnors in my household and I am 39 years old. Now it's asking for a copy of my government ID in order to fix the problem. There is absolutely NO reason they need my ID on file. I had been using this site consistently, but just paid for an upgraded account with Grok and will be using that moving forward.