Would have been a 5 star but getting an unannounced delivery early on a bank holiday Monday wasn’t what I expected. Told in an email I would be contacted by third party delivery company about delivery... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like the product, easy to install and good quality, hence 4 stars, but my buying experience felt a little like an inconvenience rather than valued customer. I expect they get large orders from deve... See more
Company replied
Good quality decking was delivered on time. Ordered decking, edging, screws and a set of drills bits but was disappointed that none of the drill bits fitted the black screws. Drills bits /screws asi... See more
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Every staff member I spoke to were very helpful & professional. They helped us ever so much from our questions to ordering to delivery The delivery was well organised via texts & phone call. The pro... See more
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Company details
About Cladco Profiles® Ltd
Written by the company
Cladco Profiles® Ltd is a family-run business based in Devon and Andover, delivering roofing, cladding, decking and fencing materials to customers since 1972. Trusted across DIYers and trade professionals, we are constantly adapting to ensure the best possible service for our customers. Our team of experts are here to help throughout the life of your project; from quoting materials to providing help and advice on installation.
Our Mission Statement
Written by the company
- Supplying high-quality, sustainable items at a competitive price.
- We are committed to producing the highest-quality products, using recycled and sustainable materials wherever possible. With continued investment in product development, we strive to meet customer demand and maintain our commitment to quality and innovation, as well as competitive pricing.
ISO‑Accredited Standards You Can Rely On
Independently certified for quality, sustainability and health & safety across everything we do.
We operate in line with three internationally recognised ISO standards: ISO 9001 for quality management, ensuring consistent products, reliable processes and continual improvement; ISO 14001 for environmental management, demonstrating our commitment to reducing environmental impact and operating responsibly; and ISO 45001 for occupational health and safety, providing a robust framework to manage risk and protect our people. Together, these certifications give you confidence that you’re choosing a supplier that works to high standards, values responsibility, and puts quality and care first.
Contact info
Cladco Profiles, Beardown Road, Ex20 1UA, Devon, United Kingdom
- 01837659901
- marketing@cladco.co.uk
- cladco.co.uk
FREE Samples Across Our Product Range
4.2
Great
9K reviews
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Glad I chose Cladco.
Great product - easy to install and looks fabulous.
Communication and delivery bang on time. Delivery driver friendly and efficient.
Well done Cladco.👍
26 June 2026
Reply from Cladco Profiles® Ltd
Good morning, Ray,
Thank you for your fantastic review. It's great to hear everything went smoothly from installation through to delivery, and that you're so pleased with the finished result.
We'll be sure to pass your kind words on to the delivery driver too – feedback like that always goes down well with the team.
Thanks again for taking the time to share your experience.
Kind regards,
Cladco Profiles®
A good quality product easy to work…
A good quality product easy to work with. Communications between company very good. Delivery price high through, even when they deliver in the area.
2 June 2026
Reply from Cladco Profiles® Ltd
Good morning, David,
Thank you for your review. We're pleased to hear you found the product easy to work with and that communication from our team met your expectations.
We also appreciate your comments regarding delivery costs. Our charges reflect the specialist vehicles and handling required to transport long, heavy building materials safely, even when a delivery is being made within the local area. That said, we understand this won't always align with expectations and appreciate you taking the time to share your feedback.
Kind regards,
Cladco Profiles®
Easy company to deal with.
Easy company to deal with.
Competitive pricing and nice quality decking.
To be highly recommended.
4 June 2026
Reply from Cladco Profiles® Ltd
Good morning, Peter,
Thank you for your kind review. It's great to hear you found us easy to deal with and that you were pleased with both the quality of the decking and the value it offers.
We really appreciate the recommendation and hope to be able to help with your next project.
Kind regards,
Cladco Profiles®
Cladco are an absolute delight to work…
Cladco are an absolute delight to work with. The products are well priced and exceptional quality.
I would never go anywhere else for my roofing or cladding
2 June 2026
Reply from Cladco Profiles® Ltd
Good morning, Stephen,
Thank you so much for taking the time to leave such an incredibly kind review. It’s hard to ask for more than that!
We're really grateful that you've chosen Cladco for your roofing and cladding projects, and it's wonderful to hear that you've had such positive experiences with both our products and team. Hearing that you wouldn't go anywhere else is a huge compliment and means a great deal to everyone here.
Thanks again for your support. We look forward to helping with many more projects in the future.
Kind regards,
Cladco Profiles®
Should be able not to give any…
Should be able not to give any stars.The decking was discoloured ( grey not charcoal ) that i ordered, also i was told that because i`d mounted it horizontally not flat that was why it had become discoloured & due to pooling water even though it hadn`t seen any rain or water, i then sprayed water on some off cuts which were laid flat on the ground which is how you would mount them as decking & none of them became discoloured. I only wanted a new decking panel sent to me to replace the discoloured one which Cladco Profiles refused to do. I`ll buy from Dino Decking next time.
26 June 2026
Unprompted review
Reply from Cladco Profiles® Ltd
Good afternoon, Darren,
Thank you for your review. We're sorry to hear that you're unhappy with the product and the outcome of your enquiry.
Having reviewed the information provided, our Customer Support team were unable to establish that the discolouration was present when the boards were delivered. Additionally, the boards have been installed in a manner that falls outside of our installation guidance, which means the product is not being used as intended and the warranty cannot be applied in this instance.
As outlined during our correspondence, our decking boards are not designed to be installed on their sides, and we therefore cannot offer replacement boards where the installation does not follow our published recommendations.
We appreciate that this is not the outcome you were hoping for, and thank you for taking the time to share your feedback.
Kind regards,
Cladco Profiles®
Quality limited and excessive delivery costs.
Decking materials were ordered and delivered, some of the components were not particularly good. The tape was rather poor quality and some of the end caps for the decking were not easy to fit and bits would snap. I think the delivery cost of £195 was excessive.
1 June 2026
Reply from Cladco Profiles® Ltd
Good morning, Malcolm,
Thank you for your review. We're pleased to hear the decking materials arrived as expected, but we're sorry to read that some of the accessories didn't meet your expectations.
We appreciate your comments regarding the tape and end caps, and we'll be sure to pass this feedback on to the relevant team for review. Feedback from customers is invaluable in helping us improve our products and services.
We also note your comments regarding the delivery charge. Our delivery costs reflect the specialist handling and transport required for the large and often heavy materials we supply, and these charges are kept under regular review.
Thank you for taking the time to share your experience.
Kind regards,
Cladco Profiles®
Poor customer relations and service
Apart from giving me the wrong screw colours and forgetting to give me the foam inserts they also gave me a damage sheet. 30% refund I was told I would receive no other options. When I returned home I contested the 30% refund and asked for a full refund on the damaged sheet (£26 approx). They refused the full refund and said “ we could have had a new sheet cut and dilivered free of charge’. That was not offered to me at the time of collection.
My advice to 1st time customers if Cladco:
1: Double check all your orders on collection or delivery!!!
2: Any damage,do not except 30% refund. Insist replacement and free delivery.
3 June 2026
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for your review - we also appreciate the recommendation!
If you need anything else, or have a future job planned, please let us know.
Kind regards,
Cladco Profiles®
Faded panels
Fits together well and quite easy to install along a 1m wall. However once up I noticed 2 strips have what looks like sun fading on part of them. When installing i thought was just moisture from the rain. Bad quality by the look of it, put me off the product.
8 June 2026
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, Marcus,
Thank you for your feedback. We’re sorry to hear about the appearance of the strips after installation and understand why this has raised concerns.
If you haven’t already, please get in touch with our Customer Support team, who will be happy to investigate this further for you.
If possible, please include some photos of the affected areas so the team can review them and determine what may have caused the issue.
Thank you for bringing this to our attention.
Kind regards,
Cladco Profiles®
New roof project.
I found the on line calculator easy to use, ordering was also easy.Delivery details were given and the delivery driver was very helpful. I was extending an existing shed and the profiles matched in really well.
The roof was installed in a day and looks great!
I would highly recommend this product and the company.
1 June 2026
Reply from Cladco Profiles® Ltd
Good afternoon, Paul,
Thank you for taking the time to leave such a positive review. It's great to hear everything went smoothly from ordering through to delivery, and that the new sheets matched in well with your existing roof.
We're also pleased to hear our driver was helpful and that the installation went smoothly. It sounds like you've achieved a great result.
If you have any photos of the finished project that you'd be happy to share, we'd love to see them. With your permission, we may even feature them on our website. If you're interested, please feel free to message us via one of our social media channels or email them to images@cladco.co.uk.
Thank you again for your recommendation and kind feedback.
Kind regards,
Cladco Profiles®
Good Quality
Good quality decking was delivered on time. Ordered decking, edging, screws and a set of drills bits but was disappointed that none of the drill bits fitted the black screws. Drills bits /screws aside, very happy with my order. The decking looks fantastic.
2 June 2026
Reply from Cladco Profiles® Ltd
Good morning, Margaret,
Thank you for taking the time to leave your review. We're delighted to hear how pleased you are with your decking.
If you need anything else, please give our team a call.
Kind regards,
Cladco Profiles®
We were very impressed how quickly the…
We were very impressed how quickly the samples were sent out to us and it’s great that we had that option as they weren’t quite the material that we need, we will most probably opt for the smoother finish effect and will definitely be back in touch once we are ready to prepare to do the job
The wood effect samples are brilliant as is the colour choices and such strong material
30 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Loraine,
Thank you for taking the time to leave such detailed feedback. We're delighted to hear the samples arrived quickly and helped you explore the different options available for your project.
It’s great that the sample pack gave you the confidence to compare finishes and decide which direction you'd like to go in. We put a lot of effort into our sample packs, so it's wonderful to hear they proved useful.
Whenever you're ready to move forward, please don't hesitate to get in touch. Our team will be happy to help with product selection, quantities, or any questions you may have.
We look forward to hearing from you again when the project gets underway.
Kind regards,
Cladco Profiles®
Excellent products
We placed a online order, which we were notified was in stock and delivery could be done within a couple of days,
The quality and way the materials were packaged was outstanding and at a fair price
30 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Gary,
It's always great to hear from happy customers - thank you! We're delighted to hear how pleased you are with your products and hope to welcome you back again in the future.
Kind regards,
Cladco Profiles®
Excellent service samples ordered and…
Excellent service samples ordered and received and follow on order dispatched quickly and well packaged,quality of wall acoustic panels are good and gave a great impression on final installation. Thank you would recommend the service and customer care provided.
30 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Paul,
Thank you very much for taking the time to leave such lovely feedback. We're pleased to see how the samples helped you choose Cladco for your project.
We appreciate the recommendation, and hope to welcome you back in the future.
Kind regards,
Cladco Profiles®
The product was great I
30 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Chris,
We really appreciate the 5-star review - thank you.
Please let us know if you need anything else.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning, Paul,
Thank you for your review. We're delighted to hear how pleased you are with your products.
If you need any further assistance, please let us know.
Kind regards,
Cladco Profiles®
Materials there self are great however…
Materials there self are great however didn’t come with tabs to base as ordered to fit to eaves trim, meaning a lot of time cutting and forming these myself.
27 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Gary,
Thank you for your review. We're pleased to hear you were happy with the quality of the materials.
We're sorry to hear that the sheets did not arrive in the configuration you were expecting. If you think there was an error, and you haven't already, please get in touch with our Customer Support team with the details of your order. They'll be happy to review what was ordered and investigate this further for you.
Thank you for taking the time to share your feedback.
Kind regards,
Cladco Profiles®
From ordering my samples I was kept…
From ordering my samples I was kept informed all the way until my delivery arrived, no worries and no drama. A very relaxing experience.
27 May 2026
Reply from Cladco Profiles® Ltd
Good morning, James,
Thank you very much for your kind feedback.
We're glad to hear you're pleased with your samples. If you have any questions about our products or would like to discuss your upcoming project with one of our team, please let us know.
Kind regards,
Cladco Profiles®
Extremely prompt service
I thought the service was extremely good. I ordered some samples for work. I’m having done in the future and they arrived very promptly.
25 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Carolyn,
We really appreciate you taking the time to leave your review. We hope you find the samples useful and they help with the decision making process for your upcoming project.
If you have any questions or would like to discuss which products may be best for your project, please don't hesitate to get in touch with our team - they will be more than happy to assist.
Kind regards,
Cladco Profiles®
Excellent Service
Sales staff were helpful, delivery was delayed, however customer services progress the order
11 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Henry,
Thank you for your review. We apologise for the delay, but we're pleased to hear our Customer Support team were able to assist.
Kind regards,
Cladco Profiles®
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