Very happy with product and advice. But I think that you should remove the trade price from public viewing. Also I would have preferred an accurate stock holding on the internet so we could plan th... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Would have been a 5 star but getting an unannounced delivery early on a bank holiday Monday wasn’t what I expected. Told in an email I would be contacted by third party delivery company about delivery... See more
Company replied
The product is excellent and looks amazing when installed by a professional. The delivery time was longer than expected and held up our building plans; however, the quality of the product made up for... See more
Company replied
I like the product, easy to install and good quality, hence 4 stars, but my buying experience felt a little like an inconvenience rather than valued customer. I expect they get large orders from deve... See more
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Company details
About Cladco Profiles® Ltd
Written by the company
Cladco Profiles® Ltd is a family-run business based in Devon and Andover, delivering roofing, cladding, decking and fencing materials to customers since 1972. Trusted across DIYers and trade professionals, we are constantly adapting to ensure the best possible service for our customers. Our team of experts are here to help throughout the life of your project; from quoting materials to providing help and advice on installation.
Our Mission Statement
Written by the company
- Supplying high-quality, sustainable items at a competitive price.
- We are committed to producing the highest-quality products, using recycled and sustainable materials wherever possible. With continued investment in product development, we strive to meet customer demand and maintain our commitment to quality and innovation, as well as competitive pricing.
ISO‑Accredited Standards You Can Rely On
Independently certified for quality, sustainability and health & safety across everything we do.
We operate in line with three internationally recognised ISO standards: ISO 9001 for quality management, ensuring consistent products, reliable processes and continual improvement; ISO 14001 for environmental management, demonstrating our commitment to reducing environmental impact and operating responsibly; and ISO 45001 for occupational health and safety, providing a robust framework to manage risk and protect our people. Together, these certifications give you confidence that you’re choosing a supplier that works to high standards, values responsibility, and puts quality and care first.
Contact info
Cladco Profiles, Beardown Road, Ex20 1UA, Devon, United Kingdom
- 01837659901
- marketing@cladco.co.uk
- cladco.co.uk
FREE Samples Across Our Product Range
4.3
Excellent
9K reviews
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New roof project.
I found the on line calculator easy to use, ordering was also easy.Delivery details were given and the delivery driver was very helpful. I was extending an existing shed and the profiles matched in really well.
The roof was installed in a day and looks great!
I would highly recommend this product and the company.
1 June 2026
Reply from Cladco Profiles® Ltd
Good afternoon, Paul,
Thank you for taking the time to leave such a positive review. It's great to hear everything went smoothly from ordering through to delivery, and that the new sheets matched in well with your existing roof.
We're also pleased to hear our driver was helpful and that the installation went smoothly. It sounds like you've achieved a great result.
If you have any photos of the finished project that you'd be happy to share, we'd love to see them. With your permission, we may even feature them on our website. If you're interested, please feel free to message us via one of our social media channels or email them to images@cladco.co.uk.
Thank you again for your recommendation and kind feedback.
Kind regards,
Cladco Profiles®
Good Quality
Good quality decking was delivered on time. Ordered decking, edging, screws and a set of drills bits but was disappointed that none of the drill bits fitted the black screws. Drills bits /screws aside, very happy with my order. The decking looks fantastic.
2 June 2026
Reply from Cladco Profiles® Ltd
Good morning, Margaret,
Thank you for taking the time to leave your review. We're delighted to hear how pleased you are with your decking.
If you need anything else, please give our team a call.
Kind regards,
Cladco Profiles®
We were very impressed how quickly the…
We were very impressed how quickly the samples were sent out to us and it’s great that we had that option as they weren’t quite the material that we need, we will most probably opt for the smoother finish effect and will definitely be back in touch once we are ready to prepare to do the job
The wood effect samples are brilliant as is the colour choices and such strong material
30 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Loraine,
Thank you for taking the time to leave such detailed feedback. We're delighted to hear the samples arrived quickly and helped you explore the different options available for your project.
It’s great that the sample pack gave you the confidence to compare finishes and decide which direction you'd like to go in. We put a lot of effort into our sample packs, so it's wonderful to hear they proved useful.
Whenever you're ready to move forward, please don't hesitate to get in touch. Our team will be happy to help with product selection, quantities, or any questions you may have.
We look forward to hearing from you again when the project gets underway.
Kind regards,
Cladco Profiles®
Excellent products
We placed a online order, which we were notified was in stock and delivery could be done within a couple of days,
The quality and way the materials were packaged was outstanding and at a fair price
30 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Gary,
It's always great to hear from happy customers - thank you! We're delighted to hear how pleased you are with your products and hope to welcome you back again in the future.
Kind regards,
Cladco Profiles®
Excellent service samples ordered and…
Excellent service samples ordered and received and follow on order dispatched quickly and well packaged,quality of wall acoustic panels are good and gave a great impression on final installation. Thank you would recommend the service and customer care provided.
30 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Paul,
Thank you very much for taking the time to leave such lovely feedback. We're pleased to see how the samples helped you choose Cladco for your project.
We appreciate the recommendation, and hope to welcome you back in the future.
Kind regards,
Cladco Profiles®
The product was great I
30 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Chris,
We really appreciate the 5-star review - thank you.
Please let us know if you need anything else.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning, Paul,
Thank you for your review. We're delighted to hear how pleased you are with your products.
If you need any further assistance, please let us know.
Kind regards,
Cladco Profiles®
Materials there self are great however…
Materials there self are great however didn’t come with tabs to base as ordered to fit to eaves trim, meaning a lot of time cutting and forming these myself.
27 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Gary,
Thank you for your review. We're pleased to hear you were happy with the quality of the materials.
We're sorry to hear that the sheets did not arrive in the configuration you were expecting. If you think there was an error, and you haven't already, please get in touch with our Customer Support team with the details of your order. They'll be happy to review what was ordered and investigate this further for you.
Thank you for taking the time to share your feedback.
Kind regards,
Cladco Profiles®
From ordering my samples I was kept…
From ordering my samples I was kept informed all the way until my delivery arrived, no worries and no drama. A very relaxing experience.
27 May 2026
Reply from Cladco Profiles® Ltd
Good morning, James,
Thank you very much for your kind feedback.
We're glad to hear you're pleased with your samples. If you have any questions about our products or would like to discuss your upcoming project with one of our team, please let us know.
Kind regards,
Cladco Profiles®
Extremely prompt service
I thought the service was extremely good. I ordered some samples for work. I’m having done in the future and they arrived very promptly.
25 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Carolyn,
We really appreciate you taking the time to leave your review. We hope you find the samples useful and they help with the decision making process for your upcoming project.
If you have any questions or would like to discuss which products may be best for your project, please don't hesitate to get in touch with our team - they will be more than happy to assist.
Kind regards,
Cladco Profiles®
Excellent Service
Sales staff were helpful, delivery was delayed, however customer services progress the order
11 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Henry,
Thank you for your review. We apologise for the delay, but we're pleased to hear our Customer Support team were able to assist.
Kind regards,
Cladco Profiles®
I’m a returning customer
I’m a returning customer, they are very helpful and the website is very easy to use, it also calculates exactly what you need. Customer services were extremely helpful when contacted.
27 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Debra,
Thank you so much for your 5-star review. It's always great to hear from returning customers and we're glad that you had positive experiences on each occassion.
If you need anything else, please let us know. We look forward to welcoming you back in the future.
Kind regards,
Cladco Profiles®
I never received the promised samples
I never received the promised samples. Another firm had them with me next day and an order was delivered a week later. Postage was free on purchases over £1000 and they give a 25yr warranty.
Poor service on your part and your delivery is extortionate.
26 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Mary,
Thank you for your review. We're sorry that your samples didn’t arrive as expected and understand that this ultimately led to you choosing an alternative supplier.
Our samples are dispatched via a third-party courier, and while they normally arrive promptly, delays can unfortunately occur.
In terms of delivery costs, we appreciate that different suppliers take different approaches. Our charges reflect the specialist transport required to deliver the long, heavy building materials we supply safely across the UK.
While we're sorry we weren't able to earn your business this time, we appreciate you taking the time to share your feedback.
Kind regards,
Cladco Profiles®
Would have been a 5 star but getting an…
Would have been a 5 star but getting an unannounced delivery early on a bank holiday Monday wasn’t what I expected. Told in an email I would be contacted by third party delivery company about delivery, this never happened. Other than that Cladco did well on the 2 occasions I used them
12 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Doug,
We apologise for the unexpected bank holiday delivery and the lack of communication from the third-party carrier. We will raise this with our team and appreciate your feedback.
We hope to welcome you back in the future.
Kind regards,
Cladco Profiles®
Had great help from their advisors
Had great help from their advisors. Delivery driver actually did put the decking where I asked on my driveway.
26 May 2026
Reply from Cladco Profiles® Ltd
Good morning, David,
Thanks for the 5-star review! It's always great to hear positive feedback from customers about our staff. We hope you're pleased with your purchase.
If you need any further assistance, please let us know.
Kind regards,
Cladco Profiles®
easy to order and a great range of…
easy to order and a great range of styles and sizes. Quick delivery. Easy to fit and great quality. Loving the transformation outcome. Easy to fit.
23 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Jonathan,
Thank you for your review. We are so glad to hear you found our ordering process easy and enjoyed the wide range of styles and sizes. We appreciate your kind words about the quick delivery and quality.
Kind regards,
Cladco Profiles®
Ordered samples did not arrive…
Ordered samples did not arrive contacted cladco was told that order would be checked or resent. Not received at appropriate time. Now away so ca only assume some may have arrived
26 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Derek,
Thank you for your review. We’re sorry to hear that your samples didn’t arrive as expected.
Samples are sent via a third‑party courier and, while they usually arrive promptly, delays can occasionally occur.
We’re sorry for the inconvenience caused, especially as you were due to go away. We hope the samples have since arrived safely, but if you still require any assistance, please don’t hesitate to get in touch.
Kind regards,
Cladco Profiles®
quick services
quick services
and getting samples, gives a good idea for making correct decisions and choices
23 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Kanti,
Thank you for your review. We hope you find the samples useful in choosing the right product for your project.
If you have any questions or need any support, please let us know.
Kind regards,
Cladco Profiles®
Delivery service was unacceptably poor
Delivery service used contacted me once only with a single text telling me what date the delivery would be made. Which was delayed from the expected delivery time. I could not contact them to change. the date. had no record of who they were and when they would arrive on the day. when the delivery was made it was short on the number of parts I ordered and there was an expectation that I should help the guy unload the truck. Extremely poor.
22 May 2026
Reply from Cladco Profiles® Ltd
Good afternoon, Peter,
Thank you for your review. We're sorry to hear that parts of the delivery process didn't meet your expectations.
We appreciate that the delay and limited communication from the delivery company were frustrating. Your comments regarding delivery notifications and the ability to contact the haulier will be passed on for review.
In terms of unloading, our deliveries are made on a kerbside basis, as outlined in our delivery policy. Drivers will always do their best to assist where possible, but customers should be prepared to receive goods at the kerbside and make arrangements beyond that point if required.
We're also sorry to hear your order was not complete on arrival. If this hasn't already been resolved, please get in touch with our Customer Support team, who will be happy to look into it for you.
Thank you for taking the time to share your feedback.
Kind regards,
Cladco Profiles®
It’s been fitted 2/3 1 board has split…
It’s been fitted 2/3 1 board has split terrible staining on some boards contacted cladco blamed it on the fitting and the maintenance even though it’s been power washed every 4 months customer service terrible and warranty not worth the paper it’s wrote on if that the case about fitting wrongly why haven’t all the boards split and why haven’t you said anything about the staining 🤔
All the other complaints on here about your company it’s always somebody else’s fault no accountability
19 June 2026
Unprompted review
Reply from Cladco Profiles® Ltd
Good afternoon, Mark,
Thank you for your review. We're sorry to hear you're unhappy with your decking.
Having reviewed the images provided, our Customer Support team found that the split board appears to be related to the installation method rather than a manufacturing fault. As outlined in our installation guidance, where two boards meet, both ends must be fully supported by double joists and secured independently to allow for natural expansion and contraction. Based on the information available to our Customer Support team, the issues reported were not found to be the result of a product defect.
We appreciate that this was not the outcome you were hoping for, but thank you for taking the time to share your feedback.
Kind regards,
Cladco Profiles®
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