I had my sky broadband and streaming puck set up today by Scott and his team, and they were absoloutely brilliant. The job was super quick and they were extremely polite. As a woman living alone, some... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Cameron the engineer who carried out installation was very informative and told me of the steps to take place and which order . Him climbing up to roof and placing a new line in from telegraph pole wa... See more
Company replied
My fibre install was a little more complex than others. All interactions with CityFibre were prompt, professional, and courteous. When bringing the fibre from the cabinet to the house, the work r... See more
Company replied
Two guys connected my broadband Wayne and Matt, they went above and beyond, I had been having trouble with my Sky connection, and to begin with it didn’t seem as if it would be possible to connect t... See more
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Company details
About CityFibre
Written by the company
Transforming the UK's Digital Infrastructure.
CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.
Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.
CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.
Contact info
15 Bedford Street, WC2E 9HE, London, United Kingdom
- 0800 083 6160
- info@cityfibre.com
- cityfibre.com
4.7
Excellent
25K reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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The service is good and reliable
The communication was quite good all the way l was really impressed
1 July 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
They were very nice
They were very nice , and they did a excellent fast job highly recommend
1 July 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
The staff come in the time requested
The staff come in the time requested. The young man Cameron did his work however he didn't wore the plastic shoes and didn't clean after. Anyway I just moved home and it is tidy, cleaning process and didn't mind. Thank you Cameron.
2 July 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Move with Vodafone
I just moved from one address to another...amd switching g was effortless.
3 July 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Very friendly engineers. Great service
Very friendly engineers, great service 👍
1 July 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
I recently had CityFibre installed
I recently had CityFibre installed, and the whole experience was excellent. The installation team arrived on time, were professional and friendly, and explained everything clearly before starting the work. The installation was completed efficiently, and they left the area clean and tidy afterwards.
Since the installation, the internet connection has been fast, reliable, and a significant improvement over my previous service. I'm very happy with the quality of the work and the customer service provided. I would highly recommend CityFibre to anyone looking for a fast and dependable fibre broadband connection.
1 July 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Great job and nice service by the…
Great job and nice service by the engineers
2 July 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Really impressed from start to…
Really impressed from start to finish.they sent the box in time,called before and in day so I knew what time they were arriving. They were friendly clean tidy professional. They explained everything for me. Highly recommend City Fibre engineers .
2 July 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Llyod was very professional in his…
Llyod was very professional in his approach to complete the work and gave me an explanation on what he was doing and explained as to what we should do when we encounter a problem with the network
2 July 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review Saul.
Fantastic service!
I was kept informed throughout the whole process, very professional! Lee who installed was lovely, he explained everything he was doing and how it all worked! 10/10 customer service
30 June 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review Joanne, we appreciate the feedback!
Fast and easy.Good job.
30 June 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review!
Sky installation
I had my sky broadband and streaming puck set up today by Scott and his team, and they were absoloutely brilliant. The job was super quick and they were extremely polite. As a woman living alone, sometimes it can be intimidating having strangers in my home, but the guys were beyond pleasant and polite. 10/10
2 July 2026
Unprompted review
Reply from CityFibre
Hello Victoria, thank you for the review. We are grateful for the positive feedback!
Reply from CityFibre
Thank you for your positive review.
Brilliant communication
Brilliant communication, the work was very tidy and quick. The lads were friendly and talked you through every step.
1 July 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Reply from CityFibre
Thank you for your positive review!
Violent thugs
City Fibre has dug up the front of my garden without my consent or any notice and then verbally abused myself and my partner as well as physically assaulting myself. Complete cowboys
2 July 2026
Unprompted review
Reply from CityFibre
Hello Simon Navrady
We are sorry to hear that you've not had a positive experience with us.
We have sent you an email via Trust Pilot to request further information.
Once we have this information from you, we'll investigate this for you.
Very helpful and knowledgeable…
Very helpful and knowledgeable installers
29 June 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review.
Very clear and regular communication
Very clear and regular communication, friendly engineers and the service okay so far
1 July 2026
Unprompted review
Reply from CityFibre
Thank you for the feedback!
Great experience so far
Great experience so far, fitting was perfect and connected fine speeds are super fast with Toob
1 July 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review!
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