CityFibre Reviews 24,830

They arrived on time explained what they were going to do, everything was installed neatly they explained how it worked and it’s all fine so far

Switched to Rise Fibre recently and the whole experience has been smooth from start to finish. The installation was quick, the engineers were professional, and the internet speed has been excellent so far — fast, stable, and reliable for both work and streaming.

Customer service was also very helpful and easy to deal with whenever I had questions. Glad I made the switch and would definitely recommend Rise Fibre to anyone looking for better broadband.

Good service, easy setup

Great service, fast response, excellent follow-up, and very reasonable prices. Thank you, CityFibre!

We changed over from BT to SKY who subcontracted the work to City Fibre. I was quite anxious as never really had a great experience of people (Sky) drilling holes in my walls but I needn’t have worried as Brandon and Eamonn carried out the job perfectly. No mess, very professional and Brandon tuned in our TVs, mobiles and iPads so we didn’t need to worry. A lovely young man and both men are a credit to City Fibre!

S1672233
Gary and Nathan arrived om time and sorted the issue out for me with no bother. Brilliant service and professional service from them

Excellent service

The internet is perfect

The guys were brilliant very friendly and helpful and told me everything he was going to do really very happy with the engineers

Polite, efficient and respectful people
Knowledgeable too

We were the first in our apartment block to take on full fibre internet by CityFibre, so there was a lot of work to do. They kept us informed every step of the way and hit every deadline. On the day of connection the engineers were a delight - friendly, professional and helpful, going above and beyond to ensure we got good coverage and the installation we needed (our flat has thick brick internal walls). The result is the best WiFi coverage we've ever had. Thoroughly recommended.

Great job, great price

Notified me when they were on their way.Well turned out and polite and discussed options and worked out the best one that hadn't occurred to me. Quick , clean and efficient You wouldn't know they had been.

S2056503
From communication to the actual install I have been really impressed.
My engineer (Sergio ) what an absolute asset to your company he is. He was professional and explained everything step by step . He worked cleanly and neatly and checked I was happy with everything before proceeding ( unlike previous engineers ) .

City fibre installation in Felixstowe.
A 90 year old vulnerable woman left with out a phone. she was told she had to sort out the connection with sky direct. City fibre should be ashamed of themselves. At least sky was helpful.

The installers were polite very helpful and helped me sort out any problems cheerful and positive

No human contact. I had city fibre install connection for Sky broadband and you can see the issue is with the point on the wall installed by city fibre and not the broadband. I now have to wait 3 days for Sky to come out and between city fibre and Sky you cannot speak to a human it all AI which is totally useless and cost saving to make more profit. Totally useless service

Installation without issue and on time
Engineer courteous
Strong fast connection

Had cityfibre installed and they did a great job, Ben was very helpful and personable

Efficient and friendly service. Completed fast and reassuring experience. Much better than when you had to have the ISP's router or bridge, you can now just plug your own kit into the city fibre ONT providing you know what settings to tweak in your home network.