Sudden and shocking rear-ending by a coach. Called Churchill. Smooth process but could be clearer communication between them, the car replacement, and the towing company. My car a write off, but w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Couldn't get an answer to my query via chatbot or online representative. Eventually had to phone customer services who dealt with my issue and kept me updated about the progress of my complaint. Hopef... See more
Company replied
changing my car insurance by telephone was quick and simple. the agent did not try to pressure me into downloading the 'app', which seems to be the standard way now.
Company replied
What an amazing place Avon house is , but better than that Kim the manager there is fantastic at her job and super friendly too. Nothing she won’t do to help make your lifestyle more positive and co... See more
Company replied
Company details
Information provided by various external sources
Churchill Insurance was one of the UK’s first direct motor insurers. Over the years our business has grown and so has the range of cover we provide. We offer car insurance, home insurance, travel insurance, pet insurance, van insurance and breakdown cover. Churchill is one of Britain’s most recognisable brands, thanks to our brand mascot Churchill the dog. Churchill provides good value insurance that lightens the load by working hard for our customers to get everything seamlessly back into place so that they can relax and get back to enjoying life to the full.
Contact info
United Kingdom
- churchill.com
4.4
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Churchill
We're glad to see you're happy with our service, Martin. Thanks for your four star review. Alex
It is so easy to renew with Churchill.
It is so easy to renew with Churchill.
They are professional and efficient
24 June 2026
Reply from Churchill
We're so pleased you found renewing easy and our service professional and efficient. Thank you for your feedback! Alex
On the policy renewal you sent
On the policy renewal you sent. It told the policy would auto renew and payment would be taken from an account with the last four digits being.As I did not recognise this account number as being mine I and did not want to be uninsured I telephone your costumer services to rectify the issue.Your operator was dismissive and totally uninterested and refused to take the correct credit card details. Resulting me having to call again on the day my policy renewed to check payment had been taken as I required to use my vehicle.
27 June 2026
Reply from Churchill
We're sorry to see of the experience you've had with us around payment. In order to change your payments details, we have to process and accept the renewal. I'm sorry if this wasn't explained or given the option to contact us nearer the renewal date to get this updated. Alex
Churchill is in my opinion a reputable…
Churchill is in my opinion a reputable company having been around for several years there insurance quote was very competitive and I jumped at it and felt assured because it was Churchill the whole experience was very easy and quick.
24 June 2026
Reply from Churchill
We're so happy to hear you found our quote competitive and the experience easy and quick. We appreciate your trust in us! Alex
Good price goodsirvice
27 June 2026
Reply from Churchill
Hi Philip, thanks for your great five star review. Alex
Very straight forward process
Very straight forward process, I needed to change insurers and they were really competitive on price.
27 June 2026
Reply from Churchill
We're happy to hear the process was straightforward and our pricing was competitive for your insurance needs. Thank you! Alex
Reply from Churchill
We're pleased you've found it easy to get your cover sorted. Alex
Price quoted was excellent I was able…
Price quoted was excellent I was able to add breakdown cover and the total price I paid was nearly half my renewal quote from my previous provider.site was easy to use and my policy was posted and received very quickly.
27 June 2026
Unprompted review
Reply from Churchill
We're so pleased to hear about your excellent quote and the ease of adding breakdown cover. We appreciate your feedback on our user-friendly site and quick policy delivery. Alex
Excellent service and experienced and…
Excellent service and experienced and professionsl advice.
11 June 2026
Unprompted review
Reply from Churchill
We are so glad our service and advice were excellent for you. Thank you! Alex
All went without a hitch
20 June 2026
Unprompted review
Reply from Churchill
Hi Greg. We're so glad everything went smoothly. Thank you for your wonderful feedback and for choosing us. Rachel
I was impressed by the speed of online…
I was impressed by the speed of online registration with clear and complete explanations compared to other insurances.
24 June 2026
Reply from Churchill
Hi there. We're glad our online registration was quick and clear. Thank you for your positive feedback and for choosing us! Rachel
Great compatible price
27 June 2026
Reply from Churchill
Thanks for the five-star review, Debbie. It means a lot to us. Rachel
very helpful staff easy to talk to…
very helpful staff, easy to talk to a human and very reasonable priced
23 June 2026
Reply from Churchill
Hi Marilyn. We're so glad our staff was helpful and our pricing reasonable. Thank you for your feedback! Rachel
Reply from Churchill
Hi Carolyn. We're glad to hear your renewals were easy and our service was efficient. Thank you for your feedback. Rachel
Have used Churchill before a trusted…
Have used Churchill before a trusted insurer . Made no claims so cannot say much about that.
23 June 2026
Reply from Churchill
Hi there. We appreciate your positive feedback and trust in our services. We're glad to know you're satisfied. Rachel
Reply from Churchill
Hi Sue. We're happy our process was quick and easy for you. We appreciate your five-star review. Rachel
Asked for documents to be sent via post…
Asked for documents to be sent via post but they never arrived, is this a post problem or have Churchill not sent documents? Hence 3 stars.
Churchill have responded to me and asked me to contact them via a link that didn't work . If I could get documents resent that would be great, if not I'll try somewhere else next time..
4 May 2026
Reply from Churchill
Hi Clive. We're sorry you haven't received your documents. Please contact our social media team using the link below and we'll be able to take a look. Rachel
m.me/churchill
A seemless experience
Claim dealt with promptly and likewise repairs completed within about 3 weeks of the incident but I didnt require a replacement vehicle. Repairs carried out by DLG (who I assume are a subsidiary of Churchill) but they collected and returned the vehicle, provided regular updates and the repairs seem to be of a good standard. Overall a seemless and easy experience.
30 March 2026
Unprompted review
Reply from Churchill
We're glad to hear your claim was handled promptly and the repairs were completed efficiently. We appreciate you sharing your positive experience with us, Clive. Aston
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.