The lady that helped me over the phone spoke very quickly with an Asian accent. However when I explained that I had hearing problems she kindly modified her speech. I explained that I have had securit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very user friendly website which was easy to follow. Extremely good value insurance. Personally I would have preferred the opportunity to phone and speak with a person, I’m what you might call “old sc... See more
Company replied
Churchill has been great over the years with my car insurance. So you can imagine my surprise that they have sent me a renewal which is £100 more expensive than last year! I can only presume you have... See more
Company replied
The webste and application process are straightforward. They also don't gazump the price after the first year. The increase was in line with inflation.
Company replied
Company details
Information provided by various external sources
Churchill Insurance was one of the UK’s first direct motor insurers. Over the years our business has grown and so has the range of cover we provide. We offer car insurance, home insurance, travel insurance, pet insurance, van insurance and breakdown cover. Churchill is one of Britain’s most recognisable brands, thanks to our brand mascot Churchill the dog. Churchill provides good value insurance that lightens the load by working hard for our customers to get everything seamlessly back into place so that they can relax and get back to enjoying life to the full.
Contact info
United Kingdom
- churchill.com
4.4
Excellent
30K reviews
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Their handling of my my no fault claim…
Their handling of my my no fault claim is pathetic I think they run a scam as everyone I speak to just seems to read of a script I have a no fault claim which the third parties insurance admitted fault but Churchill just wants to write my vehicle off and leave me out of pocket I know my rights and will take it further if need be.
1 June 2026
Unprompted review
Reply from Churchill
We are sorry to hear of your frustration regarding your claim as we never wish to leave anyone feeling this way. I’ve left a link to our website below, where you can raise this as a complaint and find more information about our complaints processes. We have several ways to raise this, including an online complaint form available on the site. Once we’ve received your complaint, one of the team will be in touch to try and resolve this with you. Nathan
https://www.churchill.com/contact-us/complaints
Very good overall service and the price…
Very good overall service and the price quoted to me plus very easy to manage
19 May 2026
Unprompted review
Reply from Churchill
We're glad our service and price met your expectations. Thank you for your five-star review! Nathan
Your representative was excellent good…
Your representative was excellent good calm manner
29 May 2026
Reply from Churchill
Hi Donna. We are glad our representative provided excellent, calm service. Thank you for your feedback! Nathan
Automatic renewal with accessible…
Automatic renewal with accessible documents attached, reasonable price, no contact with staff
28 May 2026
Reply from Churchill
We're happy to hear you appreciate our automatic renewal, accessible documents, and reasonable pricing. Thank you for your positive feedback! Angelina
The manner in which the staff dealt…
The manner in which the staff dealt with us was very understanding.
30 May 2026
Reply from Churchill
We're glad our staff's understanding manner made a positive impact on your experience. Thanks for your lovely feedback. Angelina
Reply from Churchill
We are delighted to hear that. We're always here, should you ever need us. Angelina
Very helpful staff.
28 May 2026
Reply from Churchill
We're pleased to see you found our team helpful. Thanks for your five-star review. Angelina
Reply from Churchill
We are so glad you found our service efficient. Thank you for your five-star review. Angelina
Transaction went smoothly with no…
Transaction went smoothly with no trouble at all, covers all requirements that I need for my property insurance.
28 May 2026
Reply from Churchill
We are glad your transaction was smooth and met your property insurance needs. Thank you for your positive feedback! Angelina
Do NOT take out car insurance with…
Do NOT take out car insurance with Churchill - or at least for no long period of time. They do NOT reward loyalty in any shape or form - seem only interested in offering deals to new customers (despite the price of acquisition surely being more significant than retention). Our insurance went up over 200% over a two year period despite no changes to policy/claims. Very disappointed.
1 May 2026
Unprompted review
Reply from Churchill
We are sorry to hear about your disappointment regarding your car insurance renewal, and we appreciate you sharing your experience. There are many factors that determine the price we offer, and these factors are constantly reviewed by our underwriters. This means although your circumstances haven't changed the way we view them may have, and your price could go up or down at renewal. Angelina
Good understanding of nature of call
Good understanding of nature of call and excellent service and knowledge
31 May 2026
Unprompted review
Reply from Churchill
We're glad our team understood your needs and provided excellent service and knowledge. Thank you for your five-star review. Angelina
Really kind and helpful advisers
Really kind and helpful advisers. Very quick response and solution provided. I highly recommend Churchill
30 April 2026
Unprompted review
Reply from Churchill
We're so pleased our advisers were kind and helpful, providing a quick solution. Thank you for your high recommendation! Angelina
I would still like police to come through post as I struggle to open Internet to view policy.
Service was good 👍
28 May 2026
Reply from Churchill
If you've contacted us to let us know you would like your documents posted to you, they should reach you in 7-10 working days. If after this time, you still haven't received them. Please contact us again and we can resend. Thank you for renewing with us for another year. Angelina
Easy to do thank you
28 May 2026
Reply from Churchill
We are so glad you found it easy. Thank you for your positive feedback. Angelina
Competitive price and setting up my…
Competitive price and setting up my cover has been very straightforward.
31 May 2026
Unprompted review
Reply from Churchill
We're glad our competitive price and straightforward setup met your needs. Thank you for your positive feedback! Angelina
I trust yiou
30 May 2026
Reply from Churchill
Thanks for leaving a five-star review, we appreciate it. Angelina
Reply from Churchill
Thanks for insuring with us. We appreciate your feedback. Angelina
Highly disappointed!!!!!
Highly disappointed!!!!!
Do not recommend anyone!!!
After purchasing the product, they started to demand very silly documents, like proof of occupation and more…
Cancelled my policy for no reason!!!!
Waste of time and money!!!
27 May 2026
Reply from Churchill
We are sorry to hear about your disappointment and the issues you encountered. We appreciate you sharing your experience and feedback. I’ve left a link to our website below, where you can raise this as a complaint and find more information about our complaints processes. We have several ways to raise this, including an online complaint form available on the site. Once we’ve received your complaint, one of the team will be in touch to try and resolve this with you. Angelina
https://business.churchill.com/van-insurance/complaints/
Given plenty of time to check other…
Given plenty of time to check other company's prices sent regular reminders .
Quick and easy renewal options
30 May 2026
Reply from Churchill
We're so glad to hear our renewal process was quick and easy for you. Thank you for your positive feedback! Angelina
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