Chill  Reviews 

Did a renewal using online chat service.
Very clear and simple. . Daniel was very efficient.

Daniel was extremely professional and quickly got me through the process. Clear communication throughout the transaction.

Excellent service from Daniel this morning. Very helpful & efficient. Thank you!

I HAD A QUERY REGARDING MY INSURANCE AND SPOKE WITH MIREU SIMOES WHO WAS EXTREMELY HELPFUL AND PROACTIVE.

Paid for my insurance didn’t receive it in the post then rang back and was assured it was going to be posted …several days past. Still nothing then rang again was on hold for 24 minutes a lady answered put me on hold again for 7 more minutes. Then told me it will be posted as soon as they get it!!!!!! I paid for this over 3 weeks ago!!!!!!! Not great service

Signed up to Car Insurance for a year last year, recently changed car and Chill were impossible to reach to give notice of change. I was on hold for over 16mins on two occassions with no one answering, and gave up! There was no online chat or whatsapp chat to get in touch with them.
So I bought new insurance from another party for my new car and then cancelled my insurance and got a refund (strangely they were very efficient at this part!)
Chill no longer what they were.

I just wanted to leave a review, as I had a very positive experience with Chill and, in particular, one of their Customer Care team members, Chanice.

I was having issues with being asked to submit documents multiple times and being told my policy would be cancelled a few times, so the stress was real – some issues my own fault and some on their side – but I was contacted by Chanice, and she said that she was looking into the issue for me and that everything was fine and not to be worrying about the cancellation, that she would personally see to it that it would all be sorted.

So I just wanted to shout out Chanice for going above and beyond and for doing a great job and providing regular updates throughout; customer service can be rough sometimes (I used to do the same job myself), so it's nice to speak to someone who gets the job done properly.

Thanks Chanice!
(Ps. Head Office, give her a raise yeah! haha) 🙌

I had to change the start date of my new home insurance to same day, and this was no problem at all. Quick and friendly service!

Spoke to Hannah on the phone discussing cancelling a policy early. Nearly dreading the call because I thought it be a hard process. Hannah was so proactive and had it sorted in no time. She was also very informative and explained everything she was doing and what I had to do next. Really great service and enjoyed speaking to her.

A Thank You to Hannah for sorting my problem and for phoning back when the call was disconnected. It was appreciated.

The customer service chap I got was Daniel and I have to say I have rarely gotten something so clear accurate mannerly and helpful while doing something online.
My connection wasnt great in my home but he was so patient, thanks a mill Daniel.

Daniel was very helpful and explained everything very clearly, was polite and respectful of my time!

Customer focused service. Admin is easy to complete . I had a few queries and dealt with Daniel through the chat function and Adam Plunkett who called with a reminder - both very helpful.

Robert was extremely helpful and efficient and so professional many thanks
Ann-Marie Dunne

Absolutely seamless process renewing my car insurance today. All done and dusted within minutes. Thank you to Daniel for all his help!

The representatives that I was speaking to (Sam Browne & Shreekar) were both patient, understanding and hugely supportive throughout the process.

I just want to thank one of the employees who went above and beyond to help me. His name is Renato.

I had been experiencing an issue where I was repeatedly asked to upload documents, but it wasn't clear what was actually wrong or what was needed. This resulted in several emails going back and forth with customer service without the issue being resolved.

Renato was extremely helpful. He took the time to listen to my issue, understand what was happening, assess the situation and evaluate a few different options before coming up with a solution.

What really stood out was that he took ownership of the issue and made sure I understood what needed to be done.

Brilliant service and a great customer experience. Thank you once again, Renato!

I am a first-time vehicle customer with CHILL, and after jumping through my initial background proof hoops, some of which were of a challenging nature, with emails to and fro and phone calls, I eventually spoke with Mauro Simoes, who, like everyone else I spoke to over the approximately 3 weeks, was very helpful. Mauro took things to another level of helpful Customer Service, not only resolving all the issues I faced, but also bringing the entire application process to a fruitful and successful end. Thank you, Mauro Simoes, 5 Stars On Trip Advisor from me.I

Daniel was a great help to me today in assisting me with my car insurance renewal policy. All done and dusted in a few minutes. Thank you, Daniel.