Chill  Reviews 5,570

Was dealing with Renato . Ansolute pleasure to deal with.. A Credit to the Company. Thanks Again Renato.

I have added ONE flight on the app.
Am in Australia and due to current ones
starting a war looks like I am stuck to get home. Have travel insurance with chill but now all of sudden it won't let me add flights on the app even though on the email and app page it says you can enter Two hrs before flight. They have blocked me adding. I contacted customer service to be told I should have added all flights at once. This is totally inaccurate and have contacted department of consumer affairs.
Email from chill rep
Michael,
The real time flight delay is a benefit we give you when purchasing the Platinum level (which I have) of cover .It is a benefit for three trips with four flights per trip and once these 3 limits have been reached you can not use it anymore. This will not affect your current policy.
The flight need to be registered at least 3 hour before the flight is due to depart otherwise it will not be valid.
If you have not exceeded this limit please contact our office so that we can add these flights.
Regards

Customer Service and Sales Agent
MAWDY
22-26 Prospect Hill, Galway
H91 TVF8
Tel. +353 91 501 160

When I complained that the app won't let me and sent flight details to MAWDY this is the reply I got from MAWDY

Hi Michael,
Unfortunately all of your flights for one trip must be added together before the start of your trip. As your trip has already begun we would not be able to add these flights for you.
Best regards,

Customer Service and Sales Agent
MAWDY
22-26 Prospect Hill, Galway
H91 TVF8
Tel. +353 91 501 160

I have deleted reps names from emails

Had car and van insurance with chill it this year was o er 200 euros more,
And when called was pretty much laughed at,
Terrible company and bad customer service

Very good response times, very polite, great customer service would recommend! Daniel was great!!!

Great experience with Daniel , looking after my renewal car insurance through the chat .

Really appreciated 💯

Great work from Daniel, made this a pretty easy renewal.Sterling work.

Daniel gave great customer service today! Clear concise information and guidance on all the options. Well done Daniel.

Daniel was very informative and helpful in answering my queries over webchat. The whole exchange was efficient and with additional discounts deducted from my quote, I had the car insured in no time at all.

Jordan Hanley dealt with my renewal and was amazing, his relationship skills, response times and willingness to help are 2nd to none, really great experience and would not go anywhere else due to the experience Jordan provided.

I have used Chill in the past to good effect. This time around, however - booking home insurance was onerous due to Close Brothers Finance wanting all sorts of personal information - for around five-hundred quid Direct Debit! All said about a dozen emails back and forth asking for this & that! So we cancelled it.

Also, you may see that Chill level a whopping 11% interest on any (all) of the prospective Insurance Providers with Direct Debit. But if you go to some of the providers actual website its around 6%! Shame!!!

Very efficent service from Renato at Chill.

Good experience dealing with Daniel over chat

Daniel was great to deal with very helpful

very poor response time to calls. no opportunity to leave your number for a call back. Chill need to do better than this

Thanks to Daniel for great customer service. It was smooth process. He is kind and honest.

Daniel is a legend

I spoke to Shannon and I was very impressed with how my enquiry was handled. Very efficiently promptly and politely. Thank you very much
John

Daniel was excellent throughout with the messages and with the phone call he explained everything very well and was great at communicating everything to me he even stayed on the call with me even do he should have been finished

Dealt with Daniel and he was excellent. A fast and efficient service. Couldn't have been easier. Thanks Daniel.