ChicWish Reviews 4,695

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that items are well-made, beautiful, and often exceed expectations. Many appreciate the unique and stylish designs, finding them versatile and true to online descriptions. The customer service is also consistently highlighted as helpful, responsive, and supportive, with many positive interactions reported. However, some people were dissatisfied with aspects of their order and the return policy. Issues included delayed shipments, items not matching descriptions, and difficulties with the return process, particularly concerning international shipping costs and the inability to return certain items.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praise the high quality of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express satisfaction, praising quick arrivals,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the prompt, helpful, and... See more

Return policy

People report ambiguous experiences with the return policy. Many customers found the return process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The clothes seem to be good quality for their generally low cost. I needed to contact customer service about my user account info and, despite some apparent language barriers, they were helpful and ki... See more

Rated 4 out of 5 stars

My ChicWish order of 3 items was split into 2 different shipments. Received a week apart, no notice in the first shipment that a second shipment was forthcoming. ChicWish customer service team clari... See more

Rated 4 out of 5 stars

I'm disappointed of the quality of my chosen dress. I was expected better quality, than the dress which when i tried on, my skin became very itchy. Another story was the colour - which was compl... See more

Rated 5 out of 5 stars

The clothes are actually great for the prices and customer service is responsive. I have ordered several skirts and tops from them and had wonderful compliments on them. I have a harder time with ther... See more


Company details

  1. Shopping & Fashion

About ChicWish

Written by the company

Chicwish traces its beginnings back to the original idea: wish to cater the young generation with a distinct sense of chic style, while keeping with our great quality and affordability.

We appreciate vintage-inspired and handmade collections, while establishing our online store as a mecca for those who with an eye for fun fashion.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Replied to 17% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

DON’T BUY IF UK BASED

If UK based, do not buy from this company. Returns are to the US, paid by the customer. Cost me £35+ to make a return, which substantially reduces net refund,
Sizing is inconsistent.
Returned two products, tracked. Had to chase for refund, which was then received,

1 December 2025
Unprompted review
Rated 5 out of 5 stars

I was very happy with the quality of my…

I was very happy with the quality of my purchase, the website is a bit difficult for me to navigate, but I finally figured it out !
Thankfully they were able to help me fix a shipping address issue, and my package, (of 3 items) arrived safely !

28 January 2026
Unprompted review
Rated 5 out of 5 stars

A++ Customer Service

Exceptional customer service with quick responses that actually resolve issues. So many companies send canned text without actually reading customer questions. Not ChicWish. I was delighted at the support I received and will definitely be a returning customer. Thanks a ton!

2 January 2026
Unprompted review
Rated 4 out of 5 stars

I inquired about a skirt I ordered and…

I inquired about a skirt I ordered and was told that it was on backorder because they ran out of fabric. I was bummed about that, but when I requested a cancelation and refund on that order, I was given it with out any hassle. That has not been the case with other sites. I have ordered items from this site before and I have been satisfied with the products and the customer service.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!

I had been admiring a skirt from ChicWish for a while and decided to purchase it. Unfortunately my order arrived with a different style skirt to the one I had ordered. I emailed ChicWish customer support and received an almost immediate reply. The customer service was fantastic and quick, and they offered me a suitable solution straight away. The quality of the skirts is also incredible and I will definitely be buying from them again!

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service and Dresses

There’s always someone who can answer your questions about the status of your order promptly. They try their best to always rectify any mistake whatsoever. And of course, the quality of dresses and style are great! I recommend this store.

2 February 2026
Unprompted review
Rated 4 out of 5 stars

Good customer service

I bought a dress for Christmas but when it came in it was too big. I returned and got the smaller size- it was too late for it to be in for Christmas but the costumer service was very kind and helpful. Enjoyed I was able to exchange and get the size with no charge. The dress is lovely- I hope it fits for next Christmas!

1 January 2026
Unprompted review
Rated 5 out of 5 stars

The Brown Leopard Faux Fur Longline…

The Brown Leopard Faux Fur Longline Coat with Collar runs a little small so I had to return it for a larger size. Despite the wait, the product did not disappoint. The coat is stunning and oh, so soft!!! I will certainly be ordering from you again! Thank you!!!!!!

3 February 2026
Unprompted review
Rated 1 out of 5 stars

As much as I love buying from chicwish

As much as I love buying from chicwish, this particular one let me down. I ordered M/L and it was big, then I switched to XS/S and it was still too big, it kept going down in which I was constantly pulling it up on my chest area.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a pink cardigan for my…

I purchased a pink cardigan for my daughter’s baby shower. It was a beautiful, soft, fuzzy, pink sweater with pearl buttons. I loved it but it was too big and i didn’t have time to make changes before the shower. I had to return it but I loved it. When I reached out to return the sweater staff were supportive and helpful. The return was very easy to orchestrate. They did take I believe $10 for return processing which I didn’t love but overall was highly satisfied!

3 February 2026
Unprompted review
Rated 4 out of 5 stars

I am happy with the material quality. YES

I am happy with the material quality. Only thing is not true to size (clothing comes in smaller sizes). The XL still not fit to my size.
Delivery is longer I waited for a month to receive my order and no update from your company as to the status of my order as it was my first time. I panic thinking whether I would receive my order and your website is legitimate. Unlike other online seller they provide tracking as soon as I am done purchasing online.
Overall I would still want to order in the future. Now that i know your website is legitimate.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Quirky beauty fashion

This sight has some beautiful clothing at a reasonable price, I bought two items, a cardigan & a pair of jeans, unfortunately the Jean came up a little small so I’m having to return. Customer service has always been quick & very helpful.

31 January 2026
Unprompted review

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