This afternoon I spoke with a lovely young lady called Grace. She knew the answers to all my questions and helped me achieve my end goal with kindness, efficiency and patience which must have been dif... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve used Smartbank and Chetwood several times over the years for savings and have found them super easy. Simple online process to open an account and manage, good communications and no pushy advertis... See more
Company replied
I have used Chetwood bank for just under a year now for a savings account and they are fantatstic. I had to contact them last week and got through to a lovely lady called Charlotte. Charlotte has been... See more
Company replied
A couple of weeks ago, I was getting a bit confused about my accounts and how much money was in them. I tried to log in online but did not have all the information required. Was also feeling stressed... See more
Company replied
Company details
Written by the company
Welcome to banking that makes sense We’re Chetwood Bank. We’re a UK-based digital bank, and our no nonsense approach is designed for real people and their real lives. That means our mortgages and savings are built for today’s world. We get the basics right, so things are easy for you to understand, fast to set up and simple to manage. There are no surprises when you need to get things done, and we can help make your financial life easier. We’ve got a cost-conscious approach too with competitive rates and prices. And we work hard to meet your needs, always trying to be helpful with quick and easy online support. Chetwood Bank. No nonsense banking.
Contact info
Ellice Way, LL13 7YT, Wrexham, United Kingdom
- 01978 803 976
- savings@chetwoodbank.co.uk
- chetwoodbank.co.uk
4.6
Excellent
684 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My second time saving in a fixed rate account.
I have had a fixed rate savings account now for 2 consecutive years. The interest rates were favourable, as was the ease of using the website.
24 April 2026
Unprompted review
Reply from Chetwood Bank
Thanks for the feedback, Allyson!
Abby provided excellent customer…
Abby provided excellent customer service. She guided me through my account query in a friendly, patient, and knowledgeable manner, and with her assistance I was able to obtain the information I needed
23 April 2026
Unprompted review
Reply from Chetwood Bank
Thank you for your feedback.
good customer service
22 April 2026
Unprompted review
Reply from Chetwood Bank
Great to hear! Thanks, John
Satisfiedc with the service.
What I required, was carried out without any problems, Thanks
20 April 2026
Unprompted review
Reply from Chetwood Bank
Thanks for the 5-stars!
an easy to set up account online…
an easy to set up account online giving a good interest rate
21 September 2025
Unprompted review
Reply from Chetwood Bank
Thanks for sharing.
Great customer service
The lady that I spoke to (Lucy) was exceptionally helpful, understood the problem immediately and although I couldn't remember the answers to the security questions (who does?) was able to get me the information that I needed without any problem. Many thanks.
20 April 2026
Unprompted review
Reply from Chetwood Bank
Lovely to hear from you. Thank you.
Easy website to navigate
Easy website to navigate. Customer service dept answer queries promptly and have a good attitude . Sometimes these transactions can be overwhelming, the team there are very helpful.
12 February 2026
Unprompted review
Reply from Chetwood Bank
Wonderful to hear from you, Alison. Thank you.
Good customer experience
The call handler Karen was professional and friendly. She helped me apply for an account, which turned out to be straight forward. I’ve banked with Chetwood Bank before. The interest rates are good and the website is straightforward.
24 March 2026
Unprompted review
Reply from Chetwood Bank
Fantastic review. Thank you.
A great British bank
A great British bank, setting up accounts is a simple process, with good interest rates on savings accounts
20 April 2026
Unprompted review
Reply from Chetwood Bank
Thanks for the 5-star review!
Better interest rate than.high st banks…
Better interest rate than.high st banks easy to set up an account and easy to deal with your funds are back in your without any problems
20 April 2026
Unprompted review
Reply from Chetwood Bank
Thank you for sharing, Brian.
Very helpful and Professional service…
Very helpful and Professional service from Rebecca....
20 April 2026
Unprompted review
Reply from Chetwood Bank
Thanks for the feedback, David.
No hassle banking experience.
Easy to deal with plus a good interest rate on my investment.
10 March 2026
Unprompted review
Reply from Chetwood Bank
Appreciate the review, Nicholas.
Reply from Chetwood Bank
Thanks for letting us know, Paul.
Fixed rate savings account
It was very easy to open my fixed rate Savings account. The interest rate was very good and I was informed of maturity options very clearly and in good time.
18 February 2026
Unprompted review
Reply from Chetwood Bank
Lovely feedback, Veena. Thank you.
The guy was professional but they could…
The guy was professional but they could not do what I wanted to do when I wanted it done.
20 April 2026
Unprompted review
Reply from Chetwood Bank
Thanks for the feedback, David.
Easy to set use…
Easy to set up as long as you are Internet savvy.
Communication good .
Interest rate good on fixed saver
18 March 2026
Unprompted review
Reply from Chetwood Bank
Thank you for sharing your experience.
I can't fault them Top Class
I can't fault them.
High interest and always available.
20 April 2026
Unprompted review
Reply from Chetwood Bank
Thanks very much, Christopher.
Chetwood Bank is my go to.
I found it easy to change from fixed savings account to easy access account. I decided I wanted to have easy access so if I needed money straight away I was able to.
20 April 2026
Unprompted review
Reply from Chetwood Bank
Brilliant review! Thank you.
Great customer service and interest…
Great customer service and interest rates
2 April 2026
Unprompted review
Reply from Chetwood Bank
We really appreciate the 5-star review, Mike. Thank you.
This bank provides really competitive…
This bank provides really competitive interest rates.
20 April 2026
Unprompted review
Reply from Chetwood Bank
Thanks for the feedback, Andrew.
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