Chetwood Bank Reviews 

This is a reliable bank with a sound reputation providing competitive savings rates all wrapped up in an efficient and friendly service.
Their online banking platform is easy to follow and provides the right level of information. Keep up the good work!

Great communication and all went well on maturity of my account but one star deducted for the 3 days apparent loss of interest before the new account was credited as there was a Bank Holiday weekend.

They have the best interest rates. All the information is supplied in a very easy to understand format, very easy to use the on line account.

Have always received great service, from Chetwood when I've needed to contact them with good follow up, the clear and concise App makes everything simple

After searching for the best savings rates Chetwood seemed very competitive. It was straightforward and easy to set up. They gave a good support service which made me feel confident I'd made the right decision.

I had to phone for advice and found both of the Chetwood bank staff extremely helpful and friendly.
Nothing was too much trouble and went above and beyond.
Very grateful

They decided to change their name but when doing so stopped customers being able to access any historic information on their accounts. They don't seem aware that customers need to complete tax returns and need access to previous records. Surely any competent bank could have devised a system so that customers had access to their previous records. This is putting the desire to change their name ahead of customers needs - very poor.

Chetwood bank is the Harrods of banking and their customer service is the finest I have ever dealt with.

I very rarely do anything online with regards to banking as I’m a carer for my husband and I don’t have the time or knowledge to deal if problems arise.

However, I cannot fault yet again, the superb customer care I have had from Chetwood when I sent an email asking for advice, only because I didn’t know how to get the information I required.

Abby has been absolutely fantastic in responding incredibly quickly by email, with absolutely perfect ,precise , step-by-step instructions. Even when I was unable to get past the download stage, I sent a screen print as I didn’t understand the error message, and I had such a quick and detailed reply by return that explained it was due to an update on iOS 17 that Apple had done which was causing the issue.Abby even gave me two alternative options that resolved this issue instantly.
The responses to my email queries were so quick and especially today, they have literally been within minutes. So thanks to Abby, this has taken a huge pressure off of me as everything I needed to do has now been done and I’m not worrying about waiting to resolve or getting a response back that doesn’t deal with the issue in hand, which unfortunately I seem to find happens in this world 99.9% of the time now.
A huge thanks to Abby as her faultless customer care has ensured that I have been able to deal with everything I need to extremely quickly. This really is priceless especially in this day and age. Thank you

Used the online chat - quickly got through to Lucie, a real person (!) who was very helpful and efficient. Everything was sorted out in a matter of minutes.

Lucie was so helpful and patient with me. She got me all the information that I needed very quickly.

Wish all banks were as friendly and efficient.

Thank you.

Spoke to Liam on the chat and they were very helpful and dealt with my question quickly and professionally.

They made dealing with the estate of a deceased relative very quick and easy......OH that all banks and NS & I were the same

Good interest rates and very easy to apply.

You have to use a Premium Number to speak to a human.
The Bot confirmed this but added that it's (Bots) service is free.!!

The first time ever in years of dealing with Banks that I have come across this.
I have probably spent 30 minutes with the Bot whereas a quick call would have taken a few minutes unfortunately my bond is fixed or I would be gone.

the person on the chat sorted my problems !!

Customer service is great - polite, responsive, understanding, supportive with speed! Mark J dealt with my request in a timely manner. Much appreciated.

I rang Chetwood Bank with a problem that could not be sorted out online, and a delightful person called Lucie sorted everything out for me over the phone, and promised to confirm it all in an email which duly arrived later the same day. Lucie was friendly, helpful, efficient, and thereby a good ambassador for Chetwood Bank.

I have only just invested with Chetwood Bank but as a woman in her 70's and one not having experience of moving from ISAs to bomds, I had a few questions to ask and needed reassurance about time scales. I spoke to Lucie on the phone. I was connected without the usual long wait time of my own bank, and she was so professional, helpful and reassuring, explaining everything very clearly. I felt a whole lot better after the call and confident to go ahead. Myfirst experience of customer servie with this bank and very definitely a positive one!