Chetwood Bank Reviews 

Great interest rate and easy to use. Thank you!

Chetwood Bank has easy to use online banking, a favourable interest rate and good customer service.

The fixed deposit offers a higher interest rate and account opening processis simple and fast.

I spoke to one of your team on the 8th about getting a statement of my old account. Today I called back again as I thought didn’t receive anything. I spoke to a representative called Andy, he advised this was sent and I was actually able to find the statement while on the phone however the address on the statement was wrong, without having to express the urgency of this, Andy was quick to act and advised he would get this handle for me today and work past his shift to complete this! .. Andy did exactly that!! He even called me back to confirm I received the new statement and all was correct! Andy is an absolute assets to this company!!!! He went above and beyond for me and handled with such empathy and compassion! I couldn’t have asked for more! I am so grateful for him and his kindness! I hope Andy receives the recognition he deserves! The man is a legend! #teamAndyforthewin!!! 10/10

Needed advice regarding funding 2 different accounts and procedure at maturity via the website. Andy was extremely helpful and patient, resolving my query in just a few minutes, with simple and concise instructions in a very friendly manner. The phone was answered within 3 rings, and no ridiculous AI bot to negotiate through in order to speak to a human. Excellent service.

Excellent bank to work with would definitely recommend

Chetwood communicate well and give clear options when accounts mature with very competitive options.

Overall very pleased with my product and experiences with them and can recommend their service.

I am not happy online but had little choice as there are very limited High Street banks where I live.
I took out a fixed rate bond for a year so that the money was ( hopefully) safe and I didn’t have to think about it.
When it came to maturity, I phoned up and panicked when I realised I had to action withdrawal online. The lady I spoke with couldn’t have been more helpful, patient or understanding.
I want this to be acknowledged, as I have had other experiences with online banks and when I have asked for assistance, it has been a particularly negative experience.
Not only did she guide me step by step, but she is further assisting me when the account matures with info on my interest.
I feel she has gone beyond what’s expected these days, and it’s so heartwarming and beautiful in the current climate of minimal human contact.
If I am in a position in the future to re invest with Chetwood, after this, I most certainly will.
The lady in question is called Lucie.
Please give her a shiny star, a voucher for Tesco or a bottle of pop. How lucky are you to have staff like this… ?
… and I am very grateful.
Thanx Lucie… and Chetwood.
Lisa M

Excellent savings rates. Customer friendly site and prompt response with any queries.

Charlotte was a delight to deal with. Was really patient with me as I was unsure of the procedure I had to take. She helped me resolve my problem satisfactorily. Thank you Charlotte.

Quick connection and I got sorted out immediately!

My wife and I were both completely stressed with the situation we were in until Andy from the company guided us on every detail and explained every point that we didn't understand as we were both over 80 and lacked knowledge on these processes.
Without Andy we could not have finalised our transaction.
First class advisor and we have never had this service anywhere else. Couldn't thank him enough.

Staff were extremely pleasant and polite. The online experience was also very efficient and straightforward. Excellent rates of interest and great terms and conditions. I have reinvested several times and will do so again if my circumstances permit

Easy to login, code sent to phone good for security.
Easy website to navigate.

Abby was very pleasant and helpful.
Excellent service.

Easy to use website with simple application process and excellent interests rates. Great communication after application with clear warning when deposit window is closing.

Easy website to understand. Very good rates of interest. Keep you informed of knew products. Very satisfied

Easy access online. Great products.

Quick responses on chat app and a willingness to accomodate individual circumstances

Easy to deal with. Plenty of prompts from Chetwood Bank when fixed term savings account was about to expire, advising on options/