Chestertons Reviews 

We have had excellent customer service from our incredible property manager Olympia Grigoropoulos. Olympia is fast to respond, always extremely dynamic and she’s also great at thinking outside the box in order to find us the most cost effective & efficient solutions for any issues we have with our flat. Olympia is trustworthy and dependable and we are extraordinarily happy having her as our property manager.

Booked a one month rental in central London for medical treatment under the assurance it was suitable for a short let. There was no wi-fi when we moved in and it took them over a week to rectify.

Even then - it was only fixed it because we told them how easy it was to get a portable one from across the street...

During these ten days we had to rent temp office spaces down the road to work.

There were no glasses, mugs, cutlery or basic kitchen equipment. Again we got some after 8 days of being passed from person to person.
First - the letting agents said it wasn't their responsibility - which, to be fair it wasn't. Our poor agent used his own salary to buy us kitchen supplies and needed to reimbursed later by the company.

There was horrific staining on the rug and the condition wasn't as advertised. The mattress had stains. This is all after they pumped up the price on us last minute.

One of the even more concerning things was that the banham locks had been changed to a generic key. One lock didn't work and one could easily be copied so the apartment wasn't as safe as it should have been either.

Alexandra Carberry was particularly unhelpful making constant reassurances that amounted to very little. The entire Kensington team was patronising and unprofessional. Alliyah also.

It took me several attempts after we moved out to push Alliyah on returning our deposit. Alliyah blamed the landlord and the 'circus blame game' continued until we finally received it back after much stress and constant effort on our end.

There is nothing seamless about their service. Once they have your money they don't care. Having spent most of my life in London and having rented several properties these are by far the most unscrupulous I have encountered. Buyer Beware!

I would like to thank Sharon Chattalis at Chestertons for her hard work in pushing through a tenancy swap at short notice. Her prompt responses to the tenants and follow through made the difference between gaining a new tenant or losing the entire tenancy. I am extremely grateful for all her efforts, close attention to the timeline and management of the process to ensure the deadline was met.

I was charged unexpected fees despite being told only certain fees were mandatory. The contract was drafted incorrectly more than once, and without me spotting it would have breached my lease. Clauses I never requested or agreed to were added. They also inserted restrictive access times that contradicted what we agreed. I had to identify and chase multiple errors myself, which was frustrating and time-consuming.
Senior manager Alina was quick to speak to me about my grievances, but despite the incompetence demonstrated she refused to refund any of the £300 tenancy arrangement fee that I am charged on top of an ongoing % of rent I have to pay them.
I shall not be letting my flat out again with Chestertons!

We have been long term tenants with Chesterton since 2021 living in the same house and we have had 3 property managers during this time. The first two, were unfortunately very difficult and unpleasant to deal with however we would like to provide feedback on our current property manager, Ann Dickson, as she has absolutely been the best one we have had. She is responsive, efficient, empathetic, kind and goes above and beyond to meet our needs and the landlords'. Thank you Ann for looking after us so well during this time, your magnificient work is not taken for granted. You make a big difference.

I specifically want to mention the positive experience I've had working with Synika, who has been supporting my account for over a year.

Synika is responsive and takes the time to understand the context of each topic and my priorities. We have worked together through some unique challenges and I have appreciated Synika's dedicated work and supportive attitude.

We have had a very professional and super efficient service from Ryan Briggs and the team . It has lifted any worry and strain from the process and Ryan really ensures our flat has great tenants and we feel really looked after . Thank you Ryan and the team .

Carl, with the property management team, was quick to provide a solution to my issue.

We Just renewed with Chestertons in East Sheen all was handled well and smooth great renewal team many thanks for your assistance and we like our Landlord thanks and all the best!

Sarah has been extremely helpful in overseeing the management of my rental property. I really appreciate all her support and professionalism. Thank you.

Chestertons have managed my rental property in SE1 since I moved in. Their team, especially Ryan and Shana, have always shown responsiveness and flexibility when addressing concerns. I would recommend working with Chestertons.

Was looking for a let. Found exactly what I was looking for with the family with amazing help from Jasmin, super helpful. Looked for all the specs we were looking for!

I have several properties that the Chestertons Hampstead branch rent on my behalf, and I couldn’t recommend them highly enough. The entire team is very friendly, helpful, and professional, with particular mention and thank you to Tom Hardy, Ashley Christmas, and Lyle Morgan.

Davide Frongia has done an excellent job in re-letting our London Flat. We have been with Chestertons for over 10 years now and the service has been excellent.

Property management have been responsive when issues arose and went above and beyond to deal with it. Very impressed.

A pleasure to deal with Olympia as property manager and the rest of the staff during the rental duration of my property...

Jasmine is an amazing property manager, always super helpful and reliable

Chestertons is certainly the leading estate agent in South Kensington, and streets ahead of the competition.
The charming and energetic Tom Hewitt leads a dedicated, friendly and hard working team. Ajay Patel stands out for his expertise and helpfulness.

Ioana was extremely helpful and supportive with our requests