Chestertons Reviews 

Chestertons property management were great over the last 3 years they have managed the 2 flats. They were helpful, responsive and professional and a good experience all round! A special thanks to Ryan Briggs for all of the hard work, great to deal with. Thank you for everything!

I have been dealing with Amanda Goodman, a member of the renewals team at Chestertons.
She is conscientious, helpful, easy to deal with and had a good understanding of my objectives.
I am pleased to recommend her and would certainly look forward to dealing with her in the future should it become necessary

Carlo has been amazing over the last, difficult year as I tried to purchase the property Chestertons were marketing.
Due to difficulties in selling my property, the process has taken a long time and Carlo has been diligent in keeping me informed and updated.
His thoughts and actions enabled me to finally purchase the property and I am very grateful for the patience and professionalism he showed.
Throughout this period, Carlo always returned my calls and answered my questions in a positive and good humoured manner.
I feel he is a very good asset to Chestertons.

They have been great agents, straightforward and helpful, led by our contact Xiaoyi who has always been responsive and supportive on anything to do with the flat.

Nicola Little has been fantastic in the support she has provided over recent weeks. She has been friendly, helpful, proactive and professional and I am very grateful for everything she has done.

I am a student looking to rent a house/flat with other students, I called up to enquire about a property, after being informed that it was no longer available Georgina was incredibly helpful and friendly, noting down my information to inform me of any similar properties that get put on the market. Overall, a very pleasent experience so far! (will update later in the process).

I use Chestertons for property management, but their maintenance costs are making me reconsider. They rely on contractors with highly inflated rates—recently pricing a basic, one-day decorating job at over £1,200.

Ioana S has been a great help when managing a few issues with the property I am currently renting. She listened and helped me sort something very quickly.

Briana was very attentive and understanding of my concerns, and sorted out the problem promptly while keeping me updated appropriately. 10/10 for professionalism and empathy

Amanda Goodman has liaised between myself and the Landlord on the last two renewals and is an absolute star! She is firm but fair but always achieves positive results for both parties.

Sarah Doyle (Property Manager) from Putney Chestertons was so friendly and helpful in transitioning to my new home. She was always making sure I had everything ready and replied promptly when I had a query. Sarah was also thorough when I had to move out as well. Overall a smooth experience and would reccomend for any tenants.

I received professional, friendly and responsive service from Chestertons Lettings, specifically Ayse Saunders and Tsion Tesefay and most grateful!

We have had the most excellent experience with Ryan Briggs at Chestertons who is our property manager. He is very solutions focused and a pleasure to deal with. Thank you Ryan.

Quick responses on tenancy change and detailed explanations of steps to be taken. Amanda Goodman was especially helpful!

I just wanted to say a big thank you to Francesca Moramarco who has done a fantastic job helping us to negotiate a favourable outcome when we had to renew our tenancy. She took time to listen and understand our situation before speaking to the landlord. Her responses were prompt and she kept us updated throughout the process. We would have not been able to achieve this without her persistence and positive attitude. Thank you again for her hard work and the great job she did.

Ryan Briggs has been and still is an excellent property manager, very receptive and responsive to all my needs as a landlord. I have been with Chesterton's since 2015 and have been very happy with their service in the Kentish Town area,

Sharon has been incredibly knowledgeable and helpful while we navigate changes in the renters' market. She has consistently been prompt with her support and communication: thank you.

Adina

My experience with Ioana has always been very good. She is polite, efficient and affective and I trust her to sort out any problems quickly and without fuss.

We have had excellent customer service from our incredible property manager Olympia Grigoropoulos. Olympia is fast to respond, always extremely dynamic and she’s also great at thinking outside the box in order to find us the most cost effective & efficient solutions for any issues we have with our flat. Olympia is trustworthy and dependable and we are extraordinarily happy having her as our property manager.

Booked a one month rental in central London for medical treatment under the assurance it was suitable for a short let. There was no wi-fi when we moved in and it took them over a week to rectify.

Even then - it was only fixed it because we told them how easy it was to get a portable one from across the street...

During these ten days we had to rent temp office spaces down the road to work.

There were no glasses, mugs, cutlery or basic kitchen equipment. Again we got some after 8 days of being passed from person to person.
First - the letting agents said it wasn't their responsibility - which, to be fair it wasn't. Our poor agent used his own salary to buy us kitchen supplies and needed to reimbursed later by the company.

There was horrific staining on the rug and the condition wasn't as advertised. The mattress had stains. This is all after they pumped up the price on us last minute.

One of the even more concerning things was that the banham locks had been changed to a generic key. One lock didn't work and one could easily be copied so the apartment wasn't as safe as it should have been either.

Alexandra Carberry was particularly unhelpful making constant reassurances that amounted to very little. The entire Kensington team was patronising and unprofessional. Alliyah also.

It took me several attempts after we moved out to push Alliyah on returning our deposit. Alliyah blamed the landlord and the 'circus blame game' continued until we finally received it back after much stress and constant effort on our end.

There is nothing seamless about their service. Once they have your money they don't care. Having spent most of my life in London and having rented several properties these are by far the most unscrupulous I have encountered. Buyer Beware!