Chessgammon Reviews 402

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and feel of the products, often noting their impressive craftsmanship and value for money. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving earlier than expected and well-packaged. Reviewers also commend the exceptional customer service, describing staff as polite, professional, and very helpful in resolving issues and providing product information. However, some customers also noted occasional issues, such as backgammon counters lacking expected heft or a product arriving without engraving and later than scheduled. A few other people also felt that some items were damaged in packaging or appeared cheaply made, despite the overall positive sentiment regarding product quality.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

People report positive experiences with quality, often highlighting the craftsmanship and attention to detail... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional and great support... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and professional.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received through my Staunton Morphy Series set, and I'm really impressed with the quality and feel of the pieces, not to mention the board and box too. The price is also very competitive - I couldn't... See more

Rated 5 out of 5 stars

Working with ChessGammon has been an all around wonderful experience. The price was very fair, the product itself is great, and the customer service is exceptional! I purchased a tournament sized back... See more

Rated 5 out of 5 stars

The order got shipped incredibly fast and my dark wood clock looks incredible! There was a small mix-up with the engraving but it was very easy to reach their customer service portal and have it amend... See more

Rated 5 out of 5 stars

I really loved my chessboard and chess pieces. Excellent quality. Exactly how it looked and was described on the website. I always find it hard choosing online and not in person but this company and c... See more


Company details

  1. Game Store

Written by the company

Chessgammon, as the name suggests, specializes in traditional board games, with a primary focus on chess and backgammon. What started as a modest venture on eBay and Amazon in July 2015 has blossomed into one of the UK’s premier chess companies.


Contact info

4.8

Excellent

TrustScore 5 out of 5

402 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Chessgammon are wonderful

Chessgammon are wonderful! I’ve bought from them countless times and never had any issues whatsoever, the customer service is fantastic and if there’s any issues, they are very proactive in resolving it for me!

8 June 2023
Unprompted review
Rated 5 out of 5 stars

I brought a mahogany chess set for my…

I brought a mahogany chess set for my husband as it was his birthday and he absolutely loved it so much where he’s willing to order more in future as the quality and service we got from chessgammon was absolutely fantastic. Can’t wait to order more chess sets from here as it’s a quick next day delivery too :)

13 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Service excellent, the Domino set I ordered arrived slightly damaged (one of the Dominoes was missing a brass pin), Chessgammon went out of their way to ensure I received a replacement. Their customer service is second to none.

20 April 2023
Rated 5 out of 5 stars

WOW!

Thank you Chessgammon for the ABSOLUTELY STUNNING backgammon set sent. Beautifully crafted, packaged with care. It was a birthday gift and the recipient was overjoyed. Thank you, thank you, thank you👍🏽👍🏽💕💕

20 March 2023
Unprompted review
Rated 5 out of 5 stars

Great!

Wonderful customer service. Great chess set received. Thank you to the team!

3 March 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

Cannot recommend more, the team went out their way to suggest a set and this could not have been a better purchase for the son. Quick delivery!

25 February 2023
Unprompted review
Rated 2 out of 5 stars

Check about the engraving

Ordered a set for my grandson with engraving. The engraving was not there. When asked they said the engraving is on a metal plate and sent separately!

It doesn't make any sense to me why the engraving as the word suggest should be separate from the product or not even on it. In any case they send it to the wrong address as well. Not a good experience here!

7 February 2023
Chessgammon logo

Reply from Chessgammon

Hi Maj,

Thank you for your review,

We do take your experience very seriously and we at Chessgammon strive to achieve a solution to keep you as one of our satisfied customers. I can confirm the team has dispatched another engraved plate for your Grandson and this should arrive shortly.

Furthermore, if there is anything further we can do to ensure a pleasant experience, please feel free to get in touch.

Help@chessgammon.co.uk

Apologies for any inconvenience caused,

Kindest Regards,
Chessgammon

Rated 5 out of 5 stars

16" Walnut Board 3" Sheesham Pieces - Perfection

I purchased the Economy 16" board in Walnut with 3" German Staunton pieces in Sheesham. The word economy in this description is something of a misnomer as the set is anything but economy. I assume economy refers to this being the smaller 16" board, which is the perfect size for the space I have available. The Walnut is not a disappointment showing a lovely grain. The pieces and perfectly scaled to the board and weighted enough for stability but not so much as to be a chore. It is just a beautiful set. Chessgammon were great on price, quality and delivery, and clearly have a love of the game. I'd recommend them to anyone looking for a wonderful playing set.

31 January 2023
Unprompted review
Chessgammon logo

Reply from Chessgammon

Hi James,

Thank you for taking the time out to leave such a wonderful review. This really does help and goes a long long way,

Thank you
Chessgammon

Rated 5 out of 5 stars

Excellent communications and customer service

Backgammon order very swiftly received and communication very good, with prompt refund, when I made a mistake with my order. Thank you very much - customer service was excellent.

9 December 2022
Unprompted review
Chessgammon logo

Reply from Chessgammon

Hi Ronnie,

Thank you for taking the time out for leaving such a wonderful review. Really does help!

Thank you
Chessgammon

Rated 5 out of 5 stars

Good chess set, good people

Good quality chess set. Dog chewed up one of the pieces and they sent out two replacement pieces for free, very happy with the service and will use again

28 November 2022
Unprompted review

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