Cheerstravel Reviews 15,472

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,473 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and efficient service, making the booking process smooth and stress-free. Many people highlight the excellent customer service, appreciating the personalized support and clear communication received. Reviewers often find competitive pricing, securing good deals and options that exceed their expectations. However, some customers experienced issues with the online booking system, encountering errors after entering details and being prompted to call customer service. A few other people also felt that after an initial booking attempt, they were contacted and offered a higher price for their flights.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Booking process

Consumers find the booking process to be positive, with many describing it as smooth, easy, and stress-free,... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting efficient, quick, and... See more

Price

Customers had positive experiences with price, often finding competitive fares and good deals, even for large... See more

Reviews shaping this summary

Rated 5 out of 5 stars

John and Ronnie made the experience sooo good and were honest and forthright in their dealings throughout the booking. Go the best price business class fair with short lay overs and great seat allocat... See more

Company replied

Rated 5 out of 5 stars

"Fast, Friendly & Efficient" Leo has a good & positive approach " Very Professional & informative ” Especially after Maya left .. happy to meet with Leo this morning "Highly rec... See more

Company replied

Rated 5 out of 5 stars

Jim made my flight booking process smooth and stress-free. He handled everything efficiently and simplified what could have been a complicated task. Really appreciate his quick help and clarity! Th... See more

Company replied

Rated 5 out of 5 stars

I was communicating with 2 staff members at CheersTravel today and both of them were very helpful and respectful. Zara was trying very hard to help me, but unfortunately, I was struggling to unders... See more

Company replied


Company details

  1. Flights Search Site

Written by the company

Cheerstravel.com.au is a Australia Based online Travel Company with experience of more then two decades into Travel Industry. Cheers Travel Partner is a Trading name for Akash Travels Pty Ltd. Cheers travel believe " Where you book Matters". We have millions of Happy Customers and will continue to focus on best customer service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very happy to book my tickets and…

I am very happy to book my tickets and very good customer service for cheers travel and sandra is very help full prefer to

5 May 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Dhruvkumar,

Thank you for taking the time to appreciate our efforts. We are truly grateful for the opportunity to serve you.
We look forward to welcoming you back for many more memorable experiences in the future.

Cheers Travel Team

Rated 5 out of 5 stars

Great

Great! - Easy to navigate and straight forward procedure.
Love the human to human after service as well, which I've never experienced with other platforms.

4 May 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Fizz,

Thank you for taking the time to appreciate our efforts. We are truly grateful for the opportunity to serve you.
We look forward to welcoming you back for many more memorable experiences in the future.

Cheers Travel Team

Rated 5 out of 5 stars

Had Great experience with them

2 May 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Atharva,

Thank you for taking the time to appreciate our efforts. We are truly grateful for the opportunity to serve you.
We look forward to welcoming you back for many more memorable experiences in the future.

Cheers Travel Team

Rated 5 out of 5 stars

Good customer service

I had a great experience booking my flight tickets from Cheerstravel. Roxanne was very helpful and took the time to find the best options for me. I really appreciate Roxanne’s effort and professionalism.

3 May 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Fas,

Thank you for taking the time to appreciate our efforts. We are truly grateful for the opportunity to serve you.
We look forward to welcoming you back for many more memorable experiences in the future.

Cheers Travel Team

Rated 5 out of 5 stars

I spoke with Sandra about completing my trip from Brisbane to Peru

I spoke with Sandra about completing my online check in with connecting flights from Brisbane to Melbourne to Lima (Peru).
Sandra was very helpful.

3 May 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Kim,

Thank you for taking the time to appreciate our efforts. We are truly grateful for the opportunity to serve you.
We look forward to welcoming you back for many more memorable experiences in the future.

Cheers Travel Team

Rated 5 out of 5 stars

Had an amazing flight booking…

Had an amazing flight booking experience with Gautam! From the very beginning, he was incredibly responsive, patient, and attentive to all my preferences. He went above and beyond to find me the best possible deal without compromising on quality.

What really stood out was his dedication—he explored multiple options, kept me updated throughout, and made the entire booking process smooth and stress-free. It honestly felt like he genuinely cared about getting me the best value for my trip.

Highly recommend their services to anyone looking for reliable, professional, and customer-focused travel assistance. Will definitely be booking with them again!

3 May 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Barkha,

Thank you for taking the time to appreciate our efforts. We are truly grateful for the opportunity to serve you.
We look forward to welcoming you back for many more memorable experiences in the future.

Cheers Travel Team

Rated 5 out of 5 stars

Great and quick response and upgrade…

Great and quick response and upgrade free of cost.

3 May 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Anoj,

Thank you for taking the time to appreciate our efforts. We are truly grateful for the opportunity to serve you.
We look forward to welcoming you back for many more memorable experiences in the future.

Cheers Travel Team

Rated 1 out of 5 stars

Very suspicious

I tried to book multiple times, but very time after submitting all personal and card details there is an error that the booking was not processed. After that I would get a phone call from customer service offering me a much higher price

30 March 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Piotr,

We sincerely regret to hear about your experience while booking a flight with us and appreciate you bringing this matter to our attention. Kindly share your booking reference number so we can thoroughly investigate the issue and assist you accordingly.

Our team is committed to resolving your concern at the earliest and ensuring a smooth and satisfactory experience.

We look forward to assisting you and providing a prompt resolution.

Rated 5 out of 5 stars

Mike has excellent knowledge of booking…

Mike has excellent knowledge of booking process and very good customer service . I highly recommend him for any booking releated inquiries and he do his best to get the best ticket

3 May 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Deep,

Thank you for the excellent 5-star review which will make our day. We are grateful for your message of encouragement.
Together with our professional team, we promise to do our very best to cater to every little thing you need. We greatly value your trust and confidence in us.
Cheers Travel Team

Rated 4 out of 5 stars

really good service

really good service. thank you

2 May 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Thakaviny,

Thank you for taking the time to appreciate our efforts. We are truly grateful for the opportunity to serve you.
We look forward to welcoming you back for many more memorable experiences in the future.

Cheers Travel Team

Rated 5 out of 5 stars

i book the tickets with lisa.

i book the tickets with lisa.
she is very helpful and nice.she gives me all information about travel
thank you lisa

2 May 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Prajakta,

Thank you for taking the time to appreciate our efforts. We are truly grateful for the opportunity to serve you.
We look forward to welcoming you back for many more memorable experiences in the future.

Cheers Travel Team

Rated 5 out of 5 stars

Roxanne was very helpful and helped me…

Roxanne was very helpful and helped me get the flights I wanted. She listened well to my needs.

1 May 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Rebecca,

Thank you for taking the time to appreciate our efforts. We are truly grateful for the opportunity to serve you.
We look forward to welcoming you back for many more memorable experiences in the future.

Cheers Travel Team

Rated 5 out of 5 stars

I’m happy with the service Sandra…

I’m happy with the service Sandra provided, I’d recommend to my friends to use their services.

1 May 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Nette,

We highly appreciate your kind words on the service rendered by our expert and are delighted to know that you are extremely satisfied. No request is too big for us as we strive to deliver the best services within our capabilities.
We await your next booking with us.
Cheers Travel Team

Rated 5 out of 5 stars

Great Service from Shawn

Great service from Shawn, helped me inform me during a big schedule change so I didn't miss my flight and made absolute sure that I knew about the new departure times.

1 May 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Bill,

We highly appreciate your kind words on the service rendered by our expert and are delighted to know that you are extremely satisfied. No request is too big for us as we strive to deliver the best services within our capabilities.
We await your next booking with us.
Cheers Travel Team

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and communication. Shawn was amazing!

1 May 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear John,

We highly appreciate your kind words on the service rendered by our expert and are delighted to know that you are extremely satisfied. No request is too big for us as we strive to deliver the best services within our capabilities.
We await your next booking with us.
Cheers Travel Team

Rated 5 out of 5 stars

Prince was very helpful and I strongly…

Prince was very helpful and I strongly recommend. Great customer service. 10/10

1 May 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Hajra,

We highly appreciate your kind words on the service rendered by our expert and are delighted to know that you are extremely satisfied. No request is too big for us as we strive to deliver the best services within our capabilities.
We await your next booking with us.
Cheers Travel Team

Rated 5 out of 5 stars

Preeti gave us best customer service

30 April 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Abhay,

We highly appreciate your kind words on the service rendered by our expert and are delighted to know that you are extremely satisfied. No request is too big for us as we strive to deliver the best services within our capabilities.
We await your next booking with us.
Cheers Travel Team

Rated 5 out of 5 stars

smooth booking experience without any…

smooth booking experience without any hassle.

28 April 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Shantam,

We highly appreciate your kind words on the service rendered by our expert and are delighted to know that you are extremely satisfied. No request is too big for us as we strive to deliver the best services within our capabilities.
We await your next booking with us.
Cheers Travel Team

Rated 5 out of 5 stars

Good communication and nice airplane.

22 April 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Zahra,

We highly appreciate your kind words on the service rendered by our expert and are delighted to know that you are extremely satisfied. No request is too big for us as we strive to deliver the best services within our capabilities.
We await your next booking with us.
Cheers Travel Team

Rated 5 out of 5 stars

fast and good service

29 April 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Myrna,

We highly appreciate your kind words on the service rendered by our expert and are delighted to know that you are extremely satisfied. No request is too big for us as we strive to deliver the best services within our capabilities.
We await your next booking with us.
Cheers Travel Team

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