Charles & Ivy Reviews 

Just got my delivery. All unloaded and checked by Anthony to make sure everything was there and undamaged. Will be getting my DIY hat on next weekend!

They leave a follow up from our review which incurs lies.
To confirm
Charles and Ivey have not been in touch .
We have had no contact in regard to our purchase to delivery.

Be warned stay away

Waited 4 months for delivery of slats, sent 2 instead of 3 so not really impressed with the company but Reece was great in taking a note of our issues and advising on next steps 👍

This is the second order from Charles & Ivy for outdoor space screens . Steve the driver very helpful and arrive within the quoted delivery time . Thro

Mike was great.
Carried out instructions of where to leave the product. Everything you want when you trust someone to use their initiative👍

Delivered on time and with excellent customer service with a smile.

Wonderful product for the price
Anthony delivered the panels with care and attention making sure I knew exactly what I was expecting

Excellent service from Anthony polite and easy to deal with.

Brilliant company and good quality product really pleased with the service provided from ordering through to Alan delivering my order would highly recommend

Gary was quick and effective

Second time they’ve sent gates the wrong size this time they had their own man come out and measure them up still got it wrong worse company I’ve ever dealt with. They get one star for the two delivery drivers Steve and Pablo who were great

Spoke to Emma via chat window, very helpful & even sent out a free sample to ensure we were happy with the colour choice.

I have used Charles and Ivy twice now. Their products and customer service are excellent. Being able to have samples before buying has been really helpful so we could choose the best colour. Emma has been really helpful getting us a really good deal and ensuring the order is delivered to us in a timely manner

AVOID, AVOID, AVOID!!!!!!

This is my 3rd review.
I bought the solar LED system and the lights have already stopped working after just a few days!!!!! The LED strip is now only lighting up halfway.
My fence has finally been installed, but getting to this point has been an absolute nightmare. The delivery had to be made THREE separate times before I finally received all the correct components. I had to wait, chase the company and deal with incorrect/missing parts repeatedly.
And now, after all that, the LED system I paid extra for has already failed within a few days.
I am honestly extremely disappointed and completely fed up. I paid a significant amount of extra money for what was supposed to be a premium solar LED system, and this is the quality I have received.
For the amount of money I have spent, I expected a reliable, high-quality product — not constant problems, repeated deliveries and now faulty lights almost immediately after installation.
This is completely unacceptable. I would strongly think twice before paying extra for the LED system.

I recently contacted customer service regarding an issue with the lighting on my mirror, and I spoke with Abigail, who was incredibly helpful from start to finish. She went above and beyond to make sure the correct replacement was sent out, and I’m now very happy with my beautiful new mirror with LED lighting.

Thank you so much, Abigail, for your fantastic customer service and for resolving the issue so efficiently. I really appreciate your help and would definitely recommend!

Forgot to add parts to my order that was required for our fencing. Rang customer service and spoke to Louise who managed to add these to our order so it all turned up together. Thank you!

Driver James was more then happy to help move the fencing to where we needed it

Charlton is such an asset to your business. He is personable, caring, funny and extremely knowledgeable nothing is too much trouble. He does everything. He literally stops what he is doing to help. He fetches and carries the panels you like and also helps you with all the measurements and the extra bits you need. We simply cannot thank him enough. It was our 3rd visit to your Carrington warehouse and we were extremely fortunate that he was working on our first visit and when we arrived today. He is a 5***** guy and deserves praise and recognition for his kindness and obvious talents.

This review is for the delivery only which was made by Mark, very pleasant and helpful and delivered within the time allocated.