Charles & Ivy Reviews 

5* Service from all the ladies at the Middleton Showroom. Thanks to Louise who was able to book me in for delivery and work around my holidays and the delivery driver driver for helping me bring the items into my garden. Fab service all round.

I reached out to customer service to get an update on my delivery. They were very friendly and helpful. Reece, the delivery driver, was also exceptionally courteous and supportive.

Unfortunately for the 3rd time the incorrect screens were delivered and so we refused delivery.
We are waiting for 2 XXL Pebble screens ( we have now been sent 2 lots of 2 XL screens and 2 screens that were bigger than XXL)
We are losing faith in your ability to fulfill our not insubstantial order that we placed in April

Once again a fantastic service and again we could not have asked any more of the delivery service provided by Anthony.

Delivered promptly. Staff courteous & kept us posted re eta. Very pleased with the service. Excellent customer service.

Pablo was brilliant. Excellent delivery service - no issues. Polite and friendly. Thanks

The driver was very polite and helpful, he unloaded the whole delivery and placed where I needed it.

The driver was very courteous, smartly presented and drove with care and attention on the school site.

Reece made our delivery today. Very polite and placing the items in the garage for me as requested was super helpful

So disappointed! £5300 order for a fence and gate. Delivery was not confirmed on the date requested even though they were given 3 weeks to get the order ready.
The fence part of the order arrived only for us to find some of the wrong colour composite panels were delivered. Then the gate was delayed a week! Finally received the gate last Friday but now we find the ground track was missing!
I have been on hold so many times, I am on hold now for 15 minutes waiting for someone to answer!
Please consider carefully before placing an order! It clearly doesn’t matter how much you spend!
Customer service is appalling

Reece, the delivery driver was lovely. 😁
It would be nice to have more notice of the day of the delivery so you can prepare time off from work or be given the option of a particular delivery day.

Just got my delivery. All unloaded and checked by Anthony to make sure everything was there and undamaged. Will be getting my DIY hat on next weekend!

They leave a follow up from our review which incurs lies.
To confirm
Charles and Ivey have not been in touch .
We have had no contact in regard to our purchase to delivery.

Be warned stay away

Waited 4 months for delivery of slats, sent 2 instead of 3 so not really impressed with the company but Reece was great in taking a note of our issues and advising on next steps 👍

This is the second order from Charles & Ivy for outdoor space screens . Steve the driver very helpful and arrive within the quoted delivery time . Thro

Mike was great.
Carried out instructions of where to leave the product. Everything you want when you trust someone to use their initiative👍

Delivered on time and with excellent customer service with a smile.

Wonderful product for the price
Anthony delivered the panels with care and attention making sure I knew exactly what I was expecting

Excellent service from Anthony polite and easy to deal with.

Brilliant company and good quality product really pleased with the service provided from ordering through to Alan delivering my order would highly recommend