Charles & Ivy Reviews 

Had a great experience

Chris is a lovely guy. Friendly, helpful and delivered a top notch service!

The delivery was excellent from start to finish. The driver Mike D arrived on time, was really helpful, and even brought all the fencing through to the back garden. Great service and a very friendly driver — highly recommended!

Update on my previous review.
Having waited 7 month for my garden gate (which should have been delivered within 3 to 4 months), and after countless awful customer service calls with lies etc, I finally lost my patince and initiated a chargeback through my credit company. Afterwhich the gate finally arrived & Charles & Ivy offer a £500 refund if I reversed the chargeback and accepted the gate. This I did. The chargeback was reversed and the gate was delivered, then I heard nothing so emailed them to enquire when I would get the £500 refund. This is their response!
Emily (Charles and Ivy Ltd)

18 Aug 2026, 14:11 BST

Good afternoon Bob,

Thank you for getting back in touch.

Yes, I can confirm that your email was received and I was out of the office on Friday to Monday.

I am aware that your order delivered on Thursday, and you are awaiting the agreed £500 refund.

The chargeback/payment reversal is currently being processed by your card provider. We have been advised that it can take up to 75 days for the funds to be returned to us.

I have attached a screenshot of your order for your reference. As soon as the funds are returned and become available against your order, we will be able to process the agreed £500 refund to you.

I appreciate your patience while this process is completed, and I will continue to monitor this so that we can arrange the refund as soon as the funds are available to us.

Kind regards,
Emily

75 DAY???!!!. And they're blaming my credit card company. I called my credit card company whole confirmed the whole chargeback was repaid fully before the gate was delivered. C&I must've known this or else why would they have delivered the gate before getting their money back? Also, why didn't they simply ask me to pay the differenc? It's all very cowboy.

Seriously DON'T WASTE YOUR MONEY. I am still waiting for the refund. Shocking company and the gate isn't even that good.

Although the store is not the easiest to find and has a nightmare turn into the drive, once in to the parking area, you get a great idea about the company products as every fence around the perimeter is an example of what is available to purchase.
There is currently a good selection of gates, planters, fence panels (plain and decorative) and apparently there are plans for an extension downstairs to incorporate a greater selection of the company products including pergolas etc in Nov.
Millie assisted us with planning our garden screen and low level fencing and couldn't have been more helpful.
She allowed plenty of time to answer any questions and provided samples of the screen colour we were interested in.
She was able to plan to design for the fence and advised about lead time for delivery.
So pleased the company has decided to expand to a southern shown room as it is a quality product and great to be able to see it 'in person'!

Had a delivery today and Anthony and Rick were amazing. Everything was double checked to ensure I had all the delivery and it was delivered to the exact location that I needed it. Very friendly and customer orientated. Well done guys.

Very good delivery experience by Antony & Rick

Daz delivered my fences and gate from Charles & Ivy, did an incredible job, super polite and made the process that much easier. Would recommend Daz for every delivery if I could

Steve & Russell were 10/10, helped carry the flower box around to our back garden. Very friendly. Thanks guys.

Chris was extremely helpful. Asked us if he could help but we were having a good look round first. Answered any questions we had and made us feel comfortable whilst wandering around the store. Bought some screens but advised him we would be back for more!!!

Although there was a mix up (twice), and our correct item arrived third time lucky, the girls on the telephone were great, patient and very understanding. The delivery drivers were wonderful! Pleasant, polite and nothing was too much trouble. My abbey trough is beautiful.

Anthony and Rick rang in advance to give a more accurate time of delivery. They were polite and carried my goods to a convenient place.

Chris was really helpful - would definitely recommend

Terrible customer service. Paid over £4,000 for some panels, and paid £125 for next day delivery. Delivery still not received days later, despite receiving time slot from logistics company.

Customer service unaccessible and I eventually spoke to sales team who were incredibly patronising, after waiting over an hour was told to 'be patient'. Would not recommend.

The delivery was smooth thanks to Anthony and Rick. The wall panels I ordered are great. The delivery took two weeks.

Definitely impressed with the quality and delivery service from Anthony and Rick.
The product looks fantastic, definitely recommend the company.

Delivery in given window, friendly team

Professionalism of company across all area's, Product, Customer Service Staff, Care, & After Sales - The best
Thank you

Thank you for delivering both my panels after a very long wait. Communication has improved and I really appreciate that you listened and read my feedback. This is a really novel business and I hope you continue to grow from strength to strength. James was exceptional in his delivery. Thank you team.

Anthony and Rik arrived within the time frame .I was kept informed when they would arrive
Very pleasant and chirpy chippies
😊thank you a great experience