Rating: 0/5 Stars - If I Could Give Negative Stars I Would I have no connection to ChangeNOW. I'm posting after reading their public dispute thread on BestChange for order bd209ea4a480a2, date... See more
Company replied
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See what reviewers are saying
Great exchanger where you dont need to provide your information. Also very low fees. Always swapped crypto with them and had no problems whatsoever! Trusted always A++++
Company replied
I've been using NOW Wallet for about 1.5 years, and I'm very satisfied with it. The support team is excellent—they reply quickly and are always helpful. They helped me solve my issue in no time. I... See more
Company replied
Had to change output address for a swap tx. Customer service stopped the transaction had me confirm I was the one who sent it and then changed the address saving me a huge headache and around $20. Mea... See more
Company replied
Company details
- Cryptocurrency Service
- Alternative Financial Service
- Currency Exchange Service
- Financial Institution
- Money Transfer Service
- Non-Bank Financial Service
Written by the company
ChangeNOW.io is a crypto management platform that empowers newcomers, professionals and businesses to handle their Web3 finances in a simple and secure way. Since 2017, ChangeNOW has evolved from a fast, secure and limitless instant crypto exchange to a platform where millions of users worldwide safely store, exchange, trade and stake their crypto assets.
ChangeNOW Crypto Exchange: Swap on the Go
Written by the company
- ChangeNOW offers rapid swaps for BTC, ETH, USDT, and hundreds of other assets directly to your wallet. We’ve removed the friction so you can focus on your gains, not on filling out forms.
Resilient by Design, Secure by DNA
Enjoy all the benefits of ChangeNOW:
- Signup-Free: Keep your swaps private.
- Massive Variety: Access 1500+ digital assets across 110+ blockchains.
- Your Keys, Your Coins: Your funds stay yours only – safe and secure.
- Fiat-Ready: Jump from money to better money instantly with support for 70+ fiat currencies.
Go PRO: Maximize Every Move
Upgrade your experience with a ChangeNOW PRO subscription plan and get more benefits, control, transparency, and efficiency.
Choose the plan that fits your strategy:
- Emerald: 0.1% Cashback + 40 AML Checks – Built for active clients who want smarter monitoring and added value.
- Brilliant: 0.2% Cashback + Unlimited AML Checks – Designed for power users who need flexibility, scale, and full compliance coverage.
Contact info
Euro House, Richmond Hill Road, VC0100, Kingstown, St. Vincent & Grenadines
- support@changenow.io
- changenow.io
ChangeNOW Pro
You should know
4.5
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
that was fast
27 June 2026
Unprompted review
Reply from ChangeNOW
Thank you so much for your review! It made us smile big! We appreciate you and your trust! :)
When it works it is good but...
When it works it is good, sometimes it takes ages tho for a simple transaction to be fulfilled. No mention of it on the website to warn people before using it and always the same lame excuses. You'd expect a website handling money would at least offer the ability to make transactions happen fast in modern times, but here we are. Waiting and waiting, while losing money.
27 June 2026
Unprompted review
Reply from ChangeNOW
Hi, dear user!
We sincerely apologise for the delay. We were experiencing some technical issues at the time when your exchange was getting processed.
However, our team resolved the issue. Please, feel free to use us. Such problems are rare but while something like that happens we try our best to find a resolution as soon as possible.
Thank you for deep insight into users' experience. It helps us get better for you!
Was able to receive refund back within…
Was able to receive refund back within 20 min. Thank you.
27 June 2026
Reply from ChangeNOW
Hi, dear Justin!
We're happy to hear that it worked for you! Thank you lots for your trust. We appreciate you and your amazing review <3
Total newbie but feel like a PRO!
I'm a total newbie and I just swapped a little of my XML for some sweet XDC and this tool made it so simple I think my dog could do it!
26 June 2026
Unprompted review
Reply from ChangeNOW
We're so happy to hear that you had such an incredible experience with us! Your feedback motivates us to get better and continue providing our users with best service! Thanks for making our day—we can't wait to help you again! 💚
Reply from ChangeNOW
You just made our day! 💚 Thanks for the love—we can't wait to have you back!
Got there in the end
26 June 2026
Unprompted review
Reply from ChangeNOW
A happy ending is our favorite kind 💚✨ Hope to see you back soon for your next swap!
Reply from ChangeNOW
That’s wonderful to hear 💚 Thank you for your trust and for choosing ChangeNOW. We’re happy to know our service keeps meeting your expectations! 🙂
Reply from ChangeNOW
Your feedback just made us smile! Thank you so much for your kind words and for trusting us with your crypto swaps 💚🌟 We’re really happy to hear everything was simple and quick to use, and we hope to welcome you again very soon!
Reply from ChangeNOW
We’re delighted to hear you had such a great experience with us! Thank you for choosing ChangeNOW 💚⭐ If you ever need anything, we’re always just a click away.
Best and fast exchange!!
23 June 2026
Unprompted review
Reply from ChangeNOW
Hey! This kind of feedback keeps us going ;) Appreciate the 5 stars! Come back anytime 💚💚💚
bad would never recommend
19 June 2026
Reply from ChangeNOW
Hello!
Thank you for leaving your feedback. To ensure we can review your case carefully and provide the fastest possible solution, please send your exchange ID to our support team at support@changenow.io. This helps us handle your information securely and move forward efficiently.
We appreciate your understanding and cooperation.
Changenow is a completely through-work…
Changenow is a completely through-work app and super-useful, especially when swapping coins.
If you use Monero - its a must!
Can't leave anything else but 5 stars!
31 May 2026
Reply from ChangeNOW
Thank you for positive feedback! ✨ These words mean a lot to us. We appreciate your trust!💚
Reply from ChangeNOW
Thank you for the amazing 5-star feedback 💚🌟 We’re glad that you found our service useful. Can’t wait to have you back!
Reply from ChangeNOW
Hello! 🌟
Thank you for your feedback! We’re delighted to hear you enjoyed the service and the fast transactions ⚡🚀
We truly appreciate your support! 💙
Fast & reliable system.tanx
21 June 2026
Unprompted review
Reply from ChangeNOW
It’s great to hear your transaction went perfectly – thank you for the wonderful feedback! 💚🚀 We’ll be here for all your future exchanges.
Reply from ChangeNOW
We’re happy to hear you found our website trustworthy, fully automatic, and fast. Your support means a lot to us, and we’ll be here for all your future exchanges! 🚀
Reply from ChangeNOW
We're glad that you found our platform useful. Thank you for your review, we appreciate your trust!
It was fast simple and succesfull!
It was fast simple and succesfull!
Big thanks!
20 June 2026
Unprompted review
Reply from ChangeNOW
Thank you for your review! We're glad that you had such experience with us. We appreciate that!
Transaction went smoothly and fast
Transaction went smoothly and fast. Just minutes. Very satisfied
19 June 2026
Unprompted review
Reply from ChangeNOW
Thank you for the fantastic review! 🌟 Your kind words made our day. We're thrilled you had such a great experience!
Fast and clear
17 June 2026
Unprompted review
Reply from ChangeNOW
Thank you so much for your wonderful review! 😊✨ We're thrilled to hear you had a great experience with us. Your kind words and support are truly appreciated 💚.
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