I've been using NOW Wallet for about 1.5 years, and I'm very satisfied with it. The support team is excellent—they reply quickly and are always helpful. They helped me solve my issue in no time. I... See more
Company replied
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See what reviewers are saying
Great exchanger where you dont need to provide your information. Also very low fees. Always swapped crypto with them and had no problems whatsoever! Trusted always A++++
Company replied
Had to change output address for a swap tx. Customer service stopped the transaction had me confirm I was the one who sent it and then changed the address saving me a huge headache and around $20. Mea... See more
Company replied
Quick response, and even if the page didn't showed me the confirmation of receipt, the transaction still went through. Thank you guys
Company replied
Company details
- Cryptocurrency Service
- Alternative Financial Service
- Currency Exchange Service
- Financial Institution
- Money Transfer Service
- Non-Bank Financial Service
Written by the company
ChangeNOW.io is a crypto management platform that empowers newcomers, professionals and businesses to handle their Web3 finances in a simple and secure way. Since 2017, ChangeNOW has evolved from a fast, secure and limitless instant crypto exchange to a platform where millions of users worldwide safely store, exchange, trade and stake their crypto assets.
ChangeNOW Crypto Exchange: Swap on the Go
Written by the company
- ChangeNOW offers rapid swaps for BTC, ETH, USDT, and hundreds of other assets directly to your wallet. We’ve removed the friction so you can focus on your gains, not on filling out forms.
Resilient by Design, Secure by DNA
Enjoy all the benefits of ChangeNOW:
- Signup-Free: Keep your swaps private.
- Massive Variety: Access 1500+ digital assets across 110+ blockchains.
- Your Keys, Your Coins: Your funds stay yours only – safe and secure.
- Fiat-Ready: Jump from money to better money instantly with support for 70+ fiat currencies.
Go PRO: Maximize Every Move
Upgrade your experience with a ChangeNOW PRO subscription plan and get more benefits, control, transparency, and efficiency.
Choose the plan that fits your strategy:
- Emerald: 0.1% Cashback + 40 AML Checks – Built for active clients who want smarter monitoring and added value.
- Brilliant: 0.2% Cashback + Unlimited AML Checks – Designed for power users who need flexibility, scale, and full compliance coverage.
Contact info
Euro House, Richmond Hill Road, VC0100, Kingstown, St. Vincent & Grenadines
- support@changenow.io
- changenow.io
ChangeNOW Pro
You should know
4.6
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and clear
17 June 2026
Unprompted review
Reply from ChangeNOW
Thank you so much for your wonderful review! 😊✨ We're thrilled to hear you had a great experience with us. Your kind words and support are truly appreciated 💚.
You guys helped me with my fiancé our…
You guys helped me with my fiancé our way across the world while she was working I was helping out and she was able to help us out. Thank you.
19 June 2026
Unprompted review
Reply from ChangeNOW
We’re really glad to hear that everything went smoothly for you! We’re always here to help and look forward to assisting you with your next transaction. Thank you for choosing ChangeNOW!
Best regards,
ChangeNOW Support Team
It was difficult at first to figure it…
It was difficult at first to figure it out how to use Changenow but it worked out in the end thank you
19 June 2026
Unprompted review
Reply from ChangeNOW
Thanks a lot for the 5-star review! 💚✨
Happy to hear it all worked out in the end - that’s what matters most. Appreciate your trust!
Service fast, secure and helpful
The service is fast, you can get more than expected if you have a code and it's secure.
17 June 2026
Unprompted review
Reply from ChangeNOW
That’s awesome, thank you! ✨
We’re really glad you had a fast and secure experience and even got extra value with a code. Thanks for the 5 stars! 💚
Worked perfectly and great…
Worked perfectly and great communication from the support
17 June 2026
Unprompted review
Reply from ChangeNOW
That’s what we like to hear! 💚✨
Thanks for the 5 stars and your kind words about our support, always happy to help!
5 Days Delay
15 June 2026
Reply from ChangeNOW
Hello!
Thank you for leaving your feedback. To ensure we can review your case carefully and provide the fastest possible solution, please send your exchange ID to our support team at support@changenow.io. This helps us handle your information securely and move forward efficiently.
We appreciate your understanding and cooperation.
Funds held since May 31 after KYC/SOF
Funds held since May 31 after completed KYC/SOF
My ChangeNOW exchange has been unresolved since May 31, 2026. My funds are still being held, and I have not received a clear timeframe or final decision.
I completed KYC and Source of Funds verification, provided supporting documents, explanations, incoming transaction hashes, the full on-chain transaction path, and the outgoing ChangeNOW deposit transaction hash.
After all this, I was only told that the case remains under review and that no estimated timeframe can be provided. No specific missing document or additional requirement has been communicated to me.
Holding customer funds for this long without a clear deadline or transparent resolution is unacceptable. Until my funds are returned or the exchange is completed, I cannot recommend using ChangeNOW.
Update: I still have no refund, final decision, or estimated timeframe.
Many other users report waiting 3, 6, or even 12 months. It appears that providing evidence does not guarantee any meaningful progress.
Now watch the template response ChangeNOW will most likely post below this review: they will say they are sorry, that compliance reviews have no fixed timeframe, and that I should continue communicating through the support ticket. In that ticket, I receive essentially the same response: the case is under review, there are no updates, and no timeframe can be provided.
This is not a resolution. Do not use ChangeNOW unless you are prepared for your funds to be held indefinitely.
30 May 2026
Reply from ChangeNOW
Hello dear,
Thank you for providing the requested KYC and Source of Funds documentation. We appreciate your cooperation throughout the review process.
We understand your concerns regarding the timeline. Please note that AML/Compliance reviews unfortunately do not have fixed ETAs, as each case is assessed individually.
Your case remains under active review by our Compliance team. All updates, requests, and final decisions are communicated directly through your support ticket, which remains the primary channel for handling the case.
We kindly ask you to continue communication there while the review is ongoing.
Thank you for your patience and understanding.
Changenow.io is fast and dependable
Changenow.io is fast and dependable. I have used them many times for exchanging crypto without any issues. The site is very easy to use and you know exactly what you are sending and receiving
14 June 2026
Reply from ChangeNOW
Hi!
Thank you so much for your wonderful review! We’re really happy to hear you had a great experience.
Your kind words mean a lot to our team and motivate us to keep doing our best. 😊
Efficient cheap and the most important…
Efficient cheap and the most important they do as they say.
Thank you team
14 June 2026
Unprompted review
Reply from ChangeNOW
Love hearing that! We’ll keep working to stay efficient, affordable, and true to our word 💚 Hope to see you again soon
Reply from ChangeNOW
We’re so happy you enjoyed your experience with us! Thanks for choosing ChangeNOW 💚⭐ Remember, we’re always just a click away.
Had a little issue but only once outa…
Had a little issue but only once outa the many times and they got it fixed right away
12 June 2026
Reply from ChangeNOW
Thank you for your review!
We’re glad your experience has been positive overall and that our team quickly fixed the one issue you had. Your feedback helps us keep improving.
Thanks for trusting us with your crypto swaps – we hope to see you again soon!
Easy and fast.
9 June 2026
Reply from ChangeNOW
Thank you so much for your review and for choosing ChangeNOW! 💚
Support team Kai helped me a lot
Support team Kai helped me a lot, fast an effective!
11 June 2026
Unprompted review
Reply from ChangeNOW
We're very glad to hear that!
Thanks a lot for your kind words and trust. We're always here for you 💚
Reply from ChangeNOW
Great to know! 💚
We’re always ready to help whenever you need us :)
UNBELIEVABLE
i just looked at 6 other swaps and they were trying to charge 40 and 45% of the trans and change now only charged about 12 dollars on a 1049 dollar exchange WOW. BIG TIME THANK YOU TO CHANGE NOW FOR BEING THE BEST OUT THERE.
10 June 2026
Unprompted review
Reply from ChangeNOW
Hey Kelly!
Glad to hear you've been satisfied with our service. Thanks a lot for letting us know that! We are constantly working to get better for you :)
Reply from ChangeNOW
Thank you for the 5-star review! 😉
It looks like your message may have been cut short. Could you please tell us a bit more about what you mean? We'd be happy to help 💚
Quick and wasy exchange service
9 June 2026
Unprompted review
Reply from ChangeNOW
Wow, your feedback just made our day! Thank you for choosing ChangeNOW for your exchange 🌟💚 We’re really glad you had a great experience and can’t wait to see you again!
Reply from ChangeNOW
Thank you for your review!
We’re glad to hear your exchange was quick, cheap, and smooth — no regrets on our side either. Hope to see you again soon on ChangeNOW 🌟💚
Reply from ChangeNOW
Thank you for your feedback! We’re glad you enjoyed the user experience and appreciate you choosing ChangeNOW 🌟💚
Changenow has been solid for years
Changenow has been solid for years
It's easy to use, fast and whenever I need customer service they are active to help and quick to respond.
9 June 2026
Unprompted review
Reply from ChangeNOW
Thank you so much for your kind words!
💚 We’re happy to hear ChangeNOW has been easy, fast, and helpful over the years — we’ll be here whenever you need us.
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