Marco Adaggio made getting a new phone easy, affordable and genuinely helpful. He was so kind and was able to put any worries I had at ease. A follow up email to say that he was always available to... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Ashleigh (and Luca on our initial contact with you) were both extremely helpful, knowledgeable, accommodating, creative, kind and supportive in our stressful hacking circumstances. They were available... See more
Company replied
What a great deal. I am so glad I saw your ad on Facebook. £15.00 a month for EE service through Chadwell. Why wouldn't you sign up? The customer service is outstanding, data, calls and message... See more
Company replied
I had some trouble with my phone something to do with the portal, I couldn't use my phone for incoming or outgoing calls. I was very pleased with the way Neil and Ashleigh dealt with the situation and... See more
Company replied
Company details
Written by the company
Supplier of mobile devices, airtime contracts, VoiP and Unified Comms. At Chadwell, excellence is our standard. We're dedicated to delivering state-of-the-art solutions that redefine industry standards, all while ensuring uncompromising quality. Our commitment to innovation means our clients have access to cutting-edge technology at the most competitive prices in the UK market. Our ability to offer top-tier services without sacrificing exceptional customer care and ongoing support sets us apart. While other providers may compromise on service to keep costs down, we prioritise affordability and excellence. Our cost-effective approach is all about empowering our clients. We leverage software-based solutions, eliminating the need for expensive hardware. This not only streamlines efficiency but also puts the power in our clients' hands, allowing them to tailor their services to their exact needs. With Chadwell, you can expect the latest technology paired with unparalleled support without straining your budget.
Contact info
The Stalls Shifnal Manor, TF119PB, Shifnal, United Kingdom
- 0330 043 2006
- info@chadwelltelecom.co.uk
- chadwelltelecom.co.uk
4.7
Excellent
191 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Excellent support
Excellent support
We received quick, accurate support from Kirsty Almond, Technical Service Manager. thank you and your team
6 November 2025
Reply from Chadwell Telecom
Hi Tracy,
Thank you for such a lovely review. We are always available to speak to with regards to any technical advice, feel free to drop me an email or call anytime.
Please do recommend Chadwell, as we offer a refer a friends scheme too !
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Reply from Chadwell Telecom
Hi Paul,
Thank you so much for your review, it is great to hear you are happy with our services.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
I had some trouble with my phone…
I had some trouble with my phone something to do with the portal, I couldn't use my phone for incoming or outgoing calls. I was very pleased with the way Neil and Ashleigh dealt with the situation and they had my phone back up and running in no time. Thank you both for your time and patience with me.
17 September 2025
Unprompted review
Reply from Chadwell Telecom
Hi Penny,
I am glad we were able to help fix the Network issues you were facing.
Please don't hesitate to make contact with any other questions you may have, it is always a pleasure to help and keep in touch with our customers throughout your contract with us.
We are always here to help, if you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Ashleigh @ Chadwell
Gerogia Wheatley - 5 Star
Excellent service from Georgia. I cant thank you enough for all your help
5 September 2025
Unprompted review
Reply from Chadwell Telecom
HI Conrad,
Thanks for the review, It is lovely to hear that you are happy with the advice and help that you required.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Georgia @ Chadwell Telecom
very helpful and efficient
very helpful and efficient. Great customer service which was friendly and informative without pressure.
2 September 2025
Reply from Chadwell Telecom
Hi Christopher,
Thank you for the review, its great to know that you are pleased with the service you have received so far.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Ashleigh @ Chadwell Telecom
What a great deal
What a great deal. I am so glad I saw your ad on Facebook. £15.00 a month for EE service through Chadwell. Why wouldn't you sign up? The customer service is outstanding, data, calls and messages are fast. I would like to thank Luke for getting my plan started, Ashleigh for the best customer service ever and Joe for all your help. I look forward to our three years of contract. Next up, an upgrade. Please feel free to email or call me if you have any questions.
Sincerely,
Michael McGovern
07596913563
Sincerel
29 August 2025
Reply from Chadwell Telecom
HI Michael,
Thank you for such a fabulous review, and for taking the time to leave it!
We take great pleasure in providing the best prices on the Market, however the customer support and services that we strive to consistently provide to all of our customers is what we find most important, we hope to keep you as a happy customer so that you will want to stay with us!
Please do recommend Chadwell, as we offer a refer a friends scheme too !
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Joe @ Chadwell
The people I dealt with were quite…
The people I dealt with were quite amazing for this day and age Very polite, knowledgable and very patient !
29 August 2025
Reply from Chadwell Telecom
Hi David,
Thanks you so very much for the outstanding review. We appreciate you taking the time to leave one.
You also have a portal that you can log into please get in touch if you would like help accessing this.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ashleigh @ Chadwell Telecom
We have just switched from our previous phone company
We have just switched from our previous phone company and switched with chadwell.
Couple of little queries as I’m not that tech savvy, but all is good as chadwell have been talking me through every step of the way.
So far so good. Keep up this good work chadwell.
Pleased to know you are just at the end of the phone.
22 August 2025
Reply from Chadwell Telecom
Hi Paul,
Thank you for the review, its great to know that you are happy with technical support.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Ashleigh @ Chadwell Telecom
Alena Sankey
Alena Sankey, who helped me, was really friendly and very efficient. I now have a much better plan with my mobile service provider.
20 August 2025
Unprompted review
Reply from Chadwell Telecom
Hi Peter,
Thank you for the review, I am so please we were able to get you a better deal, you also can take advantage of our 1-2-1 Account Management and technical service advice anytime throughout your contract with us.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Alena @ Chadwell Telecom
Reply from Chadwell Telecom
Hi Beau,
Thank you for the review, its great to know that you are happy with our customer service and support.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Kirsty Almond @ Chadwell Telecom
Alena Sankey at Chadwell Telecoms
Alena Sankey at Chadwell Telecoms, took great care to out together a Comms package to suit my budget. She was courtious at all times and assisted me with down to earth explanations about the products included in my Comms deal.
I would recommend her to any potential clients looking for an efficient system.
14 August 2025
Unprompted review
Reply from Chadwell Telecom
Hi Peter,
Thank you for the review, its great to know that you are happy with our customer service and support, feel free to call or email anytime.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Alena @ Chadwell Telecom
Great customer service
Great customer service
Makes effort to engage with there customers
7 August 2025
Reply from Chadwell Telecom
Hi Mark,
It was lovely speaking to you about your account with us. We make a conscious effort to engage with all our customers throughout their contract, checking in to ensure everything is working as it should and offering any advice you may need.
Please don't hesitate to make contact with any other questions you may have, it is always a pleasure to help and keep in touch with our customers throughout your contract with us.
We are always here to help, if you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Excellent
Neil Evan’s was great,handled all my queries knowledgeable and professionally
6 August 2025
Unprompted review
Reply from Chadwell Telecom
Hi Paul,
Thank you so much for your review.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Neil @ Chadwell Telecom
Fantastic Service
Fantastic service. Ashleigh Parton talked me through the different stages to fix the problem and it became easy.
6 August 2025
Reply from Chadwell Telecom
Hi Tony,
Thank you for such a lovely review.
We are always available to speak to with regards to any technical advice, roaming advice or even just a catch up !
Please do recommend Chadwell, as we offer a refer a friends scheme too !
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Ashleigh @ Chadwell
Excellent company
Excellent company, really nice and very helpful staff.
I have now moved all of my companies phones via Chadwell.
6 August 2025
Reply from Chadwell Telecom
Hi Alan,
Thank you so much for your review. I know you have been with us a while now, and this makes all of our hard work worthwhile to know that we can provide such a service that makes our loyal customers want to stay with us!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Chadwell gave the personal touch
Chadwell gave the personal touch. The every customer service person I’ve spoken to has been brilliant and helpful. Really friendly, no automated messages etc. can’t recommend them enough.
18 July 2025
Reply from Chadwell Telecom
Good morning Jozephine,
Thanks for the lovely review, It is great to know that you are satisfied with serviced provided.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Joe @ Chadwell Telecom
Huge thanks to Kirsty Almond at…
Huge thanks to Kirsty Almond at Chadwell Telecom for her outstanding support! I had an urgent issue with my work phone just before an important patient call, and Kirsty went above and beyond to get it sorted in time. Her calm, professional approach and quick response made all the difference. Excellent service when it mattered most — truly appreciated!
16 July 2025
Reply from Chadwell Telecom
Good afternoon Diana,
Hi Manfred,
Thank you so very much for taking the time out to leave a review, I am happy that we were able to figure out the issue and get your phone working as soon as possible, it is also great to know you are happy with our services.
At Chadwell you have our full customer support with all technical issue's, and any advice regarding your account, we will deal with the Network so you don't have too.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or simply call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Kirsty Almond @ Chadwell Telecom
I dealt with Kirsty who was fantastic…
I dealt with Kirsty who was fantastic in helping me set things up and explaining all the benefits etc. Top work. Cheers.
10 July 2025
Reply from Chadwell Telecom
Hi Tom,
Thanks so much for taking the time to leave a review, it was nice to speak to you and I am so glad we were able to get your APN set up properly.
Please feel free to call for any advice going forward, if you have any roaming questions or technical questions, we are here to help.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Amazing Customer Service!
Amazing Customer Service!
I had the pleasure of working with Ashleigh for a couple weeks on new plans, as well as a number transfer, and though there were issues due to outside reasons, she was always so ready and available to help! Can't thank her and her patience enough.
27 June 2025
Reply from Chadwell Telecom
Good morning Jozephine,
Thanks for the review, It is lovely to hear that you are satisfied with serviced provided!!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ashleigh @ Chadwell Telecom
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