Marco Adaggio made getting a new phone easy, affordable and genuinely helpful. He was so kind and was able to put any worries I had at ease. A follow up email to say that he was always available to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ashleigh (and Luca on our initial contact with you) were both extremely helpful, knowledgeable, accommodating, creative, kind and supportive in our stressful hacking circumstances. They were available... See more
Company replied
Huge thanks to Kirsty Almond at Chadwell Telecom for her outstanding support! I had an urgent issue with my work phone just before an important patient call, and Kirsty went above and beyond to get it... See more
Company replied
Amazing Customer Service! I had the pleasure of working with Ashleigh for a couple weeks on new plans, as well as a number transfer, and though there were issues due to outside reasons, she was alw... See more
Company replied
Company details
Written by the company
Supplier of mobile devices, airtime contracts, VoiP and Unified Comms. At Chadwell, excellence is our standard. We're dedicated to delivering state-of-the-art solutions that redefine industry standards, all while ensuring uncompromising quality. Our commitment to innovation means our clients have access to cutting-edge technology at the most competitive prices in the UK market. Our ability to offer top-tier services without sacrificing exceptional customer care and ongoing support sets us apart. While other providers may compromise on service to keep costs down, we prioritise affordability and excellence. Our cost-effective approach is all about empowering our clients. We leverage software-based solutions, eliminating the need for expensive hardware. This not only streamlines efficiency but also puts the power in our clients' hands, allowing them to tailor their services to their exact needs. With Chadwell, you can expect the latest technology paired with unparalleled support without straining your budget.
Contact info
The Stalls Shifnal Manor, TF119PB, Shifnal, United Kingdom
- 0330 043 2006
- info@chadwelltelecom.co.uk
- chadwelltelecom.co.uk
4.8
Excellent
179 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a problem with overseas calls &…
We had a problem with overseas calls & even though the portal was down, Kirsty was able to help us & keep us informed along the way. The issue was dealt with promptly & efficiently.
29 April 2026
Excellent 👍👍👍
28 April 2026
So very easy to complete move.
28 April 2026
Reply from Chadwell Telecom
Hi Frank,
Thank you! . We aim to make the transfer as easy as possible!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regard
Ashleigh @ Chadwell Telecom
Very reliable business
Very reliable business . They helped me secure my handset with no problems at all.
I highly recommend them to everyone.
28 April 2026
Reply from Chadwell Telecom
Hi Aureo,
Thank you for your review. We try very hard to provide the very best support and service to all of our customers, so it is really great to hear feedback that we are achieving what we set out to !
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regard
Joe @ Chadwell Telecom
Very pleased with the service I received from Imar.
Imar was very polite and extremely helpful.
He guided me through the full transaction changing my sim only contract.
27 April 2026
Reply from Chadwell Telecom
Hi Margo,
Thank you for the review!!!
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Kirsty @ Chadwell Telecom
Very fast and easy .made sure I was…
Very fast and easy .made sure I was comfortable with the prices and what was the best option for myself
16 April 2026
Reply from Chadwell Telecom
Hi Sinead,
Thank you for the great review, its great to know that you are happy with our services.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Kirsty Almond @ Chadwell Telecom
Post-hacking recovery
Ashleigh (and Luca on our initial contact with you) were both extremely helpful, knowledgeable, accommodating, creative, kind and supportive in our stressful hacking circumstances. They were available, prompt with responding and went well beyond the ordinary bounds of professional service. We would recommend you. The only slightly less satisfactory process was when we were sent thought to Chadwell via 02 was that the receptionist was not able to pass us straight through to the relevant person, but had to send a separate message to them. This did not seem quite so reliable. This may have been because O2 had a fault and were having to forward clients to you. Many thanks. Pam and Paul
15 April 2026
Reply from Chadwell Telecom
Hi Pam,
Thanks for the review!, it is so great to know you are happy with our services.
At Chadwell you have our full customer support with all technical issue's, and any advice regarding your account, we will deal with the Network so you don't have too.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or simply call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Ashleigh @ Chadwell Telecom
Helpful patient and efficient service
14 April 2026
Reply from Chadwell Telecom
Hi Chrisitine,
Feel free to contact us if you need anything, we are here to help if you need to speak w to anyone for technical advice, feel free to drop me an email or call anytime.
Please do recommend Chadwell, as we offer a refer a friends scheme too !
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Joe @ Chadwell
Marco made the process very easy to…
Marco made the process very easy to understand and complete he is very polite and made me feel at ease thanks for everything
10 April 2026
Reply from Chadwell Telecom
Good morning Lawrence,
Thank you for such a fabulous review, and for taking the time to leave it!
Please do recommend Chadwell, as we offer a refer a friends scheme too !
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Marco @ Chadwell
Reply from Chadwell Telecom
Hi Paul,
Thank you for such a lovely review.!
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Here’s hoping
From start to finish the help I got was first class here’s praying that the signal I recieve is as good.
7 April 2026
Reply from Chadwell Telecom
Hi Rhona,
Feel free to contact us if you need anything, we are here to help if you need to speak w to anyone for technical advice, feel free to drop me an email or call anytime.
Please do recommend Chadwell, as we offer a refer a friends scheme too !
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Alena @ Chadwell
Reply from Chadwell Telecom
Hi Trevor,
I am so happy to hear that you found our services easy and no Hassell!!
Please feel free to make contact with any other questions you may have, it is always a pleasure to help and keep in touch with our customers throughout your contract with us.
We are always here to help, if you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Reply from Chadwell Telecom
HI Georgina,
Thanks for the review, It 's great to hear that you are happy with the advice and help that you received.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ashleigh @ Chadwell Telecom
Made easy by your process
27 March 2026
Reply from Chadwell Telecom
Hi Alan,
Thanks for the review, we are glad it was seamless and you found this an easy process.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Stuart @ Chadwell Telecom
Marco and the team were extremely…
Marco and the team were extremely professional and helpful throughout the process.
23 March 2026
Reply from Chadwell Telecom
Good morning Steve,
Thanks for the review, It is lovely to hear that you are happy with the a help and service received.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Georgia @ Chadwell Telecom
Marco was an amazing gentleman…
Marco was an amazing gentleman explained everything to me and had loads patience with me as I’m not very good with understanding phones at all 🥴
23 March 2026
Reply from Chadwell Telecom
Hi Anita,
Thank you for your review,
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Joe @ Chadwell Telecom
Experience of staff
20 March 2026
Reply from Chadwell Telecom
Alexander,
Thank you so much for your review, it is great to hear you are happy with our services.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Marco was professional and went the extra mile to provide me with great offer
Marco was professional and went the extra mile to get me great deal on unlimited data contract for Samsung galaxy. He was very efficient in sending the contract over for me to sign and provided me with clear guidance on the next steps in terms of delivery and keeping my old number. Very happy with the service received from Marco made the process simple. Thank you Marco.
16 March 2026
Unprompted review
Reply from Chadwell Telecom
Hi Shafia,
Thank you for the kind review, its really makes us happy to know that you are happy with our customer service and support.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Ashleigh @ Chadwell Telecom
Fabulous staff
Marco Adaggio made getting a new phone easy, affordable and genuinely helpful. He was so kind and was able to put any worries I had at ease. A follow up email to say that he was always available to help is fantastic, and it is much appreciated. So many companies just do the bare minimum, so it has been so refreshing to have someone go above and beyond.
Very happy!
😊
10 March 2026
Unprompted review
Reply from Chadwell Telecom
Hi Andrew,
Thank you for the fantastic review, don't forget we also offer a refer a friend scheme too!!!
Please don't hesitate to make contact with any other questions you may have, it is always a pleasure to help and keep in touch with our customers throughout your contract with us.
We are always here to help, if you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Marco @ Chadwell
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