Customer care and attention to detail were excellent. It was a pleasure to find someone who had the time and interest to talk me through my new home insurance policy. Xander was outstanding: polit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Today Becca helped me to purchase Insurance for my late husband's boat, that I have inherited. Not knowing what I was asking for she helped me by speaking more slowly, explaining clearly, being patie... See more
Company replied
A real person at the end of the phone, and very pleasant too! Made landlord insurance for three properties very straightforward noting lenders on each. Excellent prices (discounted as more than one).... See more
Company replied
Spoke Becca today to renew boat insurance with CETA INSURANCE .what an excellent experience. BECCA was brilliant very friendly and helpful and sorted my insurance out. Thank you very much 👍 😊. Mike... See more
Company replied
Company details
Written by the company
From boats, beach huts, caravans, landlord insurance to thatched properties and houses on flood plains, we’re here to say yes to your unique requirements.
Contact info
22-24 Cromwell Park, OX75SR, Chipping Norton, United Kingdom
- 01608 647601
- insurance@ceta.co.uk
- ceta.co.uk
4.4
Excellent
3K reviews
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All the questions followed in a logical…
All the questions followed in a logical manner and explanation, whereby required ,were easy to understand.
27 August 2026
Reply from CETA Insurance
We're delighted to hear that you found the questions logical and the explanations easy to understand. Your feedback is greatly appreciated, and we're so glad you had a positive experience.
Avoid, Avoid, Avoid
Avoid, avoid, avoid.
Dreadful company.
No emails, no documents, no policy number, nothing.
Cannot access the Customer Zone (does one exist?)
I phoned 3 times now (within the week) the last time to request a refund of the amount paid. The agent said NO!
She even asked for the policy number...there is no policy number.
There is no customer service, the agents keep repeating the same sentences from their crib sheet. I've had better conversations with AI bots.
I have now disputed the payment through the credit card company to have the payment cancelled.
I have registered a complaint with Ceta.(Not that that will do anything)
I think this company is a scam.
If they are unable to provide basic paperwork for insurance I can only assume that if a claim were to be made....good luck with that one.
EDIT:
I received a call from the complaints team, who were much more receptive than customer support. Suffice to say the complaints team were able to sort out the return payment and it has been refunded to the credit card. I had email confirmation and is now sorted.
21 August 2026
Unprompted review
Reply from CETA Insurance
We are truly sorry to hear about the incredibly frustrating experience you've had with our services. We understand your concern regarding the lack of documentation, policy numbers, and difficulty accessing your account. We are actively investigating the issues you've raised about customer service interactions and the challenges you faced in obtaining a refund. We take your feedback very seriously and are committed to improving our processes to prevent similar situations for other customers. We appreciate you bringing this to our attention.
Great easy service
26 August 2026
Reply from CETA Insurance
Many thanks for taking the time to leave us this review
Reply from CETA Insurance
Many thanks for taking the time to leave us this review
Website is awful
Got their insurance via money supermarket. But contacting them for the first time today because none of the buttons (like for downloading policy docs) work, and it's awful. Emailing gives an autoresponse that says live chat (non existent on the website lol...) or to call.
The phone lines use an AI voice which talks way too fast lol and it's a pain to use.
Once I got through to a person though, she was nice and helpful
25 August 2026
Unprompted review
Reply from CETA Insurance
We appreciate you sharing your experience with us. We are truly sorry to hear about the difficulties you encountered with our website's functionality and the automated phone system. We are actively working to improve these areas to ensure a smoother experience for all our customers. We are glad to know that once you connected with a person, they were able to assist you effectively. Your feedback is invaluable as we strive to enhance our services.
Reply from CETA Insurance
Many thanks for taking the time to leave us this review
Reply from CETA Insurance
We're delighted to hear that you found our service to be fair and efficient without being intrusive. Thank you for your positive feedback!
Reply from CETA Insurance
We appreciate you sharing your feedback regarding the website's repetitive information. We are actively working to streamline our content for a better user experience.
Easy to use system
24 August 2026
Reply from CETA Insurance
We're so pleased to hear that you found the system easy to use. Your feedback is greatly appreciated, and we thank you for taking the time to share it with us.
Reply from CETA Insurance
We're so happy to hear that you had such a quick and easy experience! Thank you for sharing your positive feedback with us.
Uncomplicated and quick!
22 August 2026
Reply from CETA Insurance
Many thanks for taking the time to leave us this review
Reply from CETA Insurance
We're happy to hear that getting building insurance was quick and easy for you. We appreciate your positive feedback!
Great easy to process
21 August 2026
Reply from CETA Insurance
We're so happy to hear that you found the process to be great and easy! Thank you for sharing your positive feedback with us.
Competive price Easy to fill in forms
21 August 2026
Reply from CETA Insurance
We're delighted to hear that you found our pricing competitive and the forms easy to complete. Your positive feedback is greatly appreciated!
They ask some impossible questions…
They ask some impossible questions which are difficult to understand, I just wonder whether they use those not to honour the insurance.
20 August 2026
Reply from CETA Insurance
We appreciate you sharing your concerns about the clarity of our questions. We assure you that our intention is always to process claims fairly, and we are reviewing our processes to ensure all inquiries are straightforward and easy to understand.
Made a mistake & went with these last…
Made a mistake and went with these last year. Still waiting to get break down phone details. Or any other details regards breakdown
Thank god i did not need this.
Oh one answer was just ring us. We will be shut. As out of hours
Never reply to any emails
Totaly useless
Told them do not renew
So they did
They need to learn what customer service is. Useless auto phone service. May put u through or dump u
They charge you £55
For no this service added to insurance charge
20 August 2026
Unprompted review
Reply from CETA Insurance
We sincerely regret that our service did not meet your expectations and caused such frustration. We are concerned to hear about the difficulties you experienced with obtaining breakdown details, our out-of-hours service, and email responses. We are actively reviewing our communication processes and customer service protocols to prevent similar issues in the future. Your feedback is invaluable as we work to improve.
Reply from CETA Insurance
We are so glad to hear that you found the process to be quick and easy! We truly appreciate you taking the time to share your positive experience with us.
Painfully bad account servicing!
The lady who signed me up over the phone earlier in the week was brilliant and very helpful. HOWEVER… once you’re through the door, the customer online portal is atrocious. When you try and get help via email you’re directed to use live chat in the portal, but there is no option in the portal to use live chat (or at least on mobile - I can’t speak for desktop). Even then, the opening hours (10am-5pm) are pitiful. I have found a much better policy elsewhere and I don’t really want to have to call to cancel as I just don’t have time in my working day and the short opening times conflict with my working hours. It’s just so woefully inconvenient. All I want to do is simply cancel my policy and it’s so so hard!! Can’t wait to be back with an insurer who offers a more customer-first tech-savvy system!
19 August 2026
Unprompted review
Reply from CETA Insurance
We appreciate you taking the time to share your feedback. We are concerned to hear about the difficulties you experienced with our online portal and the limited availability of our support channels. We understand how frustrating it is when our operating hours conflict with your schedule, making it challenging to manage your policy. We are actively reviewing our digital services and support options to ensure a more seamless and convenient experience for all our customers. We value your input as it helps us improve.
Easy process and supported by Compare…
Easy process and supported by Compare the Market
19 August 2026
Reply from CETA Insurance
We're happy to hear that you found the process easy and appreciate your positive feedback.
Excellent customer service
19 August 2026
Reply from CETA Insurance
Many thanks for taking the time to leave us this review
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