Customer care and attention to detail were excellent. It was a pleasure to find someone who had the time and interest to talk me through my new home insurance policy. Xander was outstanding: polit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Today Becca helped me to purchase Insurance for my late husband's boat, that I have inherited. Not knowing what I was asking for she helped me by speaking more slowly, explaining clearly, being patie... See more
Company replied
A real person at the end of the phone, and very pleasant too! Made landlord insurance for three properties very straightforward noting lenders on each. Excellent prices (discounted as more than one).... See more
Company replied
Spoke Becca today to renew boat insurance with CETA INSURANCE .what an excellent experience. BECCA was brilliant very friendly and helpful and sorted my insurance out. Thank you very much 👍 😊. Mike... See more
Company replied
Company details
Written by the company
From boats, beach huts, caravans, landlord insurance to thatched properties and houses on flood plains, we’re here to say yes to your unique requirements.
Contact info
22-24 Cromwell Park, OX75SR, Chipping Norton, United Kingdom
- 01608 647601
- insurance@ceta.co.uk
- ceta.co.uk
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sam was professional
Sam was professional, courteous and very pleasant to deal with. She resolved my enquiry efficiently and put a smile on my face. Thank you Sam!
30 July 2026
Unprompted review
Reply from CETA Insurance
We're delighted to hear that our team member was professional, courteous, and pleasant to deal with. It's wonderful that your inquiry was resolved efficiently and that we could bring a smile to your face. Thank you for sharing your positive experience!
Caravan Insurance Renewal Result
We had an issue regarding our caravan insurance renewal due to unforeseen personal circumstances. I spoke with Brazo who was extremely helpful and most patient. He liaised with his manager and was able to help us, during our difficult time, come to a perfect agreement. I cannot fault his perseverance and his strong work ethic to resolve the best outcome for us. Bravo Brazo, thank you!
28 July 2026
Unprompted review
Reply from CETA Insurance
We are so pleased to hear that our team was able to assist you during a challenging time with your caravan insurance renewal. We truly value your kind words about our colleague's helpfulness, patience, and strong work ethic in finding a perfect agreement for you. We appreciate you sharing your positive experience with us.
DO NOT USE this company for Swift…
DO NOT USE this company for Swift Caravans insurance. Swift caravans apparently have an issue with panoramic front panel (plastic) and in the extreme heat this year ours has cracked. It will cost around £1600 and CETA will not cover it even though they will cover storm/rain damage!! It makes no sense!!
30 July 2026
Unprompted review
Used via MoneySupermart
Used via MoneySupermart. Good choice of cover options. Policy was a Defaqto 5*. Premuim was competitve with a choice of payment options.
Supporting documentation was good. Clear ToB which must be read before you buy.
30 July 2026
Reply from CETA Insurance
We're so happy to hear that our range of cover options and competitive premiums met your expectations. It's great to know our supporting documentation was clear and helpful. Thank you for your positive feedback!
Reply from CETA Insurance
We're so pleased to hear that you found our service professional, polite, and efficient. Thank you for sharing your positive experience with us!
Reply from CETA Insurance
We're so happy to hear that you found our process straightforward and efficient. Thank you for your kind words!
Reply from CETA Insurance
Many thanks for taking the time to leave us this review
Reply from CETA Insurance
Many thanks for taking the time to leave us this review
Great service!
Great service!! The advisor Brazo, was super helpful. He was very courteous and polite and explained everything thoroughly to me. Great price too. Very happy with the service today.
29 July 2026
Unprompted review
Reply from CETA Insurance
We're delighted to hear that you had such a positive experience with our service. It's wonderful to know that everything was explained thoroughly and that you were happy with the price. Thank you for sharing your satisfaction!
Very helpful
29 July 2026
Unprompted review
Reply from CETA Insurance
Many thanks for taking the time to leave us this review
The agent was excellent and explained…
The agent was excellent and explained everything in detail.
I would recommend this company to all my family and friends.
29 July 2026
Unprompted review
Reply from CETA Insurance
We're delighted to hear that our agent provided such excellent and detailed explanations. Thank you for recommending us to your family and friends!
Very easy to insure
28 July 2026
Reply from CETA Insurance
We're so glad to hear that you found the process straightforward and easy. Your positive feedback truly means a lot to us.
Very honest and very experienced
28 July 2026
Unprompted review
Reply from CETA Insurance
We are so pleased to hear that our honesty and experience resonated with you. We truly appreciate your kind words.
Yolanda was extremely helpful today and…
Yolanda was extremely helpful today and she ensured I got the best price for my household renewal. The call was not rushed and she sought to get me further discounts. Thank you so much
28 July 2026
Unprompted review
Reply from CETA Insurance
We are delighted to hear that you had such a positive experience with us. It's wonderful to know that our team member was able to assist you efficiently and ensure you received the best possible price. Thank you for sharing your feedback!
I had a specific query about my policy…
I had a specific query about my policy and when I spoke to Bashnee, she explained everything me and answered my questions fully and comprehensively! Very polite and efficient!
27 July 2026
Unprompted review
Reply from CETA Insurance
We are so pleased to hear that our team member provided such clear and comprehensive assistance with your policy query. It's wonderful to know that all your questions were answered thoroughly and efficiently.
Clear explanations for a tricky type of…
Clear explanations for a tricky type of insurance cover. Good to speak to an adviser as details could not be given on line.
Yolanda was knowledgeable and patient.
27 July 2026
Unprompted review
Reply from CETA Insurance
We are delighted to hear that our team was able to provide clear explanations for your insurance cover. We appreciate your kind words about their knowledge and patience.
Easy quote and sensible price
27 July 2026
Reply from CETA Insurance
We are so pleased to hear that you found our quoting process easy and our pricing sensible. Thank you for your kind words.
Very helpful assistant
Very helpful assistant, Bashnee.
Dealt with my query quickly and efficiently.
27 July 2026
Unprompted review
Reply from CETA Insurance
We are delighted to hear that our assistant efficiently and quickly resolved your query. Thank you for sharing your positive feedback.
Spoke to Paula
Spoke to Paula, very easy to deal with. Everything was explained and made easy to understand.
Very good experience.
20 July 2026
Unprompted review
Reply from CETA Insurance
We're so glad to hear you had such a positive experience and found our team member easy to deal with. It's wonderful that everything was explained clearly and was easy to understand.
Reply from CETA Insurance
We're so happy to hear that you found the process straightforward and easy to manage. Thank you for your wonderful feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.