Censeo Financial Reviews 

392
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their exceptional patience, thorough guidance, and friendliness, ensuring that buyers feel fully supported and completely at ease during what can otherwise be a challenging and intimidating property purchase journey. Consumers consistently note that the service provided is remarkably smooth, highly efficient, and exceptionally well-coordinated from the initial assessment all the way through to final completion. People also highly appreciate the impressively quick response times, clear explanations, and continuous communication, which collectively make navigating complex mortgages much less stressful and significantly more manageable for all participants.

What people talk about most

Staff

Consumers find staff to be positive, professional, and exceptionally helpful throughout the property purchase... See more

Service

Customers consistently note positive experiences with service, highlighting a seamless, supportive, and... See more

Customer service

People report positive experiences with customer service, highlighting exceptional support and guidance... See more

Response time

Customers had positive experiences with response time, highlighting how quickly advisors replied to enquiries... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To be honest my whole experience has been like roller coaster particularly how slow Newham council dealt with my case. Having said that, I am truly great full for the outcome. I couldn't have bought... See more

Company replied

Rated 5 out of 5 stars

I can't commend Censeo highly enough. Both members of the team that I dealt with, Dave Brockhouse and Ruth Escobar Munoz, were extremely professional and helpful. As a first time buyer, they helped me... See more

Company replied

Rated 5 out of 5 stars

Ruth and David were brilliant from start to finish. Super quick turnaround on my mortgage application and everything was handled efficiently. They’re both really knowledgeable, answered all my qu... See more

Company replied

Rated 5 out of 5 stars

Censeo have helped me along the whole process they have been more than patient and not pressured me into anything, the whole journey with censeo has been stress free, Connie has helped me in finding m... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Censeo makes people’s property-owning aspirations a reality by offering affordable loans for affordable homes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

392 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(392)

219 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Service

We recently completed the purchase of our first new home and couldn’t be happier with the service we received. From start to finish, the process was handled professionally and efficiently, which made what could have been a stressful experience feel smooth and reassuring.

A special thank you to David Pendry, our financial advisor, who took the time to explain everything clearly and guided us through each step with expert advice and patience. We would also like to thank Mercedes Ryan, our case manager, who was outstanding throughout — always approachable, responsive, and on top of every detail.😊☺️

We felt fully supported the entire way and would highly recommend this team to anyone purchasing a home, especially first-time buyers.

7 January 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you for your lovely review and congratulations on your first new home.

We’re really pleased to hear the process felt smooth and reassuring throughout. David will be delighted to know his clear guidance and patience helped at every stage, and Mercedes will appreciate your kind words about her responsiveness and attention to detail.

Thank you for the recommendation, and we wish you every happiness in your new home.

Rated 5 out of 5 stars

A great experience was provided

A great experience was provided by the team members Dwayne Simpson and Jay Anderson. They were super helpful with answering all my queries as a first time buyer, making the whole process run smoothly and accordingly. I would definitely recommend Censeo.

20 December 2025
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

We're so pleased you had a great experience with Dwayne and Jay. Thanks for the recommendation - we really appreciate it. And good luck with your new home :)

Rated 5 out of 5 stars

Ruth Munoz and David Pendry

Ruth Munoz and David Pendry were incredible. Very clear and helpful along the way from start to finish, as a first time buyer this process was completely new to me. Both were incredibly supportive in answering any questions I had or explained anything I was unsure about. Nothing was to much trouble and clearly they work very hard and long hours to get people over the line. A real pleasure to have them help me get my first mortgage I would highly recommend them to anyone.

8 January 2026
Unprompted review
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Reply from Censeo Financial

Wow! What a lovely review! We're so pleased that your experience with Censeo was a positive one and we'll certainly let Ruth and David know how happy you were with the service they provided you.

Rated 4 out of 5 stars

Really good service and very…

Really good service and very sufficient. I got a really good mortgage product and rate. All thanks to my mortgage broker, Suki Gill. Everything was very smooth.

8 January 2026
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Reply from Censeo Financial

Hi there. Thanks for your review and good luck with your new home!

Rated 5 out of 5 stars

Great experience

Dave and Mercedes were very helpful, friendly and professional in assisting me to get my first mortgage.

9 January 2026
Unprompted review
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Reply from Censeo Financial

Ah. Thanks for your review. Good luck in your new home!

Rated 5 out of 5 stars

Reena and Mercedes Thank you😁😁 😀😀😀…

Reena and Mercedes Thank you 😀😀😀…

Reena and Mercedes were
absolutely wonderful .
Super professional , good communication with us
We are indeed thankful for all Your work and commitment .
I strongly advise everyone to choose Censeo Finalcial !

12 January 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

What a lovely bit of feedback. We'll certainly let Reena and Mercedes know how happy you are with their service.

Rated 5 out of 5 stars

Helpful and patient advice!

Jack Stanton and Jodie Hooper are both fantastic representatives of Censeo demonstrating clear communication and explanations at each stage. Jack was very friendly, patient and really wanted to help get the best and most efficient outcomes for my case. This made the process less stressful and less overwhelming. Thank you very much!

10 January 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thanks for your valuable feedback and we are thrilled that you had a positive experience with our team.

Rated 5 out of 5 stars

Highly recommend Censeo Financial

Highly recommend Jack Stanton & Jodie Hooper. As a first-home buyer, I really appreciated how clear, patient, and responsive he was throughout the process. He made everything easy to understand and secured a great outcome. Excellent service from start to finish.
Thank you so much!

29 December 2025
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you so much for your lovely feedback which is gratefully received!

Rated 5 out of 5 stars

The financial advisors and managers…

The financial advisors and managers Reena and Jodie made all efforts to help with my eligibility and secure my first mortgage. They are very responsive to queries and providing feedback to information even if they have previously given responses.

22 December 2025
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Reply from Censeo Financial

We’re delighted to hear that Reena and Jodie supported you so thoroughly in securing your first mortgage. Thank you for taking the time to share your experience - and congratulations on your first home!

Rated 5 out of 5 stars

Thank you!

David Pendry and Jodie Hooper have been amazing. The entire process took a matter of weeks, they assisted me through the different steps and guided me with advice throughout. Could not recommend more

15 December 2025
Unprompted review
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Reply from Censeo Financial

What a lovely piece of feedback. Thank you so much!

Rated 5 out of 5 stars

Superb support at every stage

Superb support at every stage. I am trying to purchase a share-to-(re)buy property and Censeo is the best part of it. They are approachable, supported me every step, listened to my frustration, gave me clear and easy-to-understand guidance and are super fast and effective on the phone and by email. Something nearly all other parties could benefit from. Special thanks to Abbie, Chris and Jodie... amazing team!!

4 December 2025
Unprompted review
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Reply from Censeo Financial

Ah, thank you so much for your lovely feedback. This means a massive amount to us.

Rated 2 out of 5 stars

More sales pressure than impartial advice

I had a poor experience with Censeo Financial during the required financial assessment process.

I was questioned about my credit score in a way that suggested a lack of understanding of how credit scoring works, which didn’t inspire confidence.

They pushed me to buy a larger share of a Shared Ownership property than I was comfortable with, presenting it as “affordability”, even though it would have meant higher monthly payments and greater long-term cost. They also implied that the estate agents might reject my application if I didn’t buy the maximum share deemed affordable, which felt like unnecessary pressure rather than balanced advice.

There was also a strong attempt to upsell additional paid services, including fees to handle the mortgage and to join their service so they could contact me about remortgaging in the future.

Overall, the experience felt more focused on upselling and pushing maximum affordability rather than providing impartial, client-focused guidance.

Ended up using someone else instead once the financial assessment was successful.

31 October 2025
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

We’re sorry to read that you felt this way about your experience.

Having reviewed our records, this assessment related to an outright purchase rather than a Shared Ownership application. As part of any financial assessment, we ask questions to understand a client’s full financial position and explain how lenders and housing providers assess affordability. This is always intended to inform and support, not to pressure.

Censeo does not charge for financial assessments, and any optional services are clearly explained. Many clients choose to proceed independently, and we fully respect that decision.

We wish you all the best with your purchase and thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

Definitely recommended as a first time buyer

I would definitely recommend Censeo as a first time buyer. Both David and Ruth have been friendly and patient with me. They have always explained things very clearly and have kept me up to date throughout.

20 December 2025
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thanks for your feedback! We're thrilled that you would recommend us!

Rated 5 out of 5 stars

Excellent support from start to finish

I would like to share my experience with Censeo.

Jack Stanton has been absolutely fantastic throughout my entire mortgage process.

He is extremely patient and always takes the time to explain everything clearly, especially as English is not my first language. During phone calls, he made sure we fully understood each step, which really gave us confidence.

Both Jack and Jodie were very responsive throughout the process, and all information was communicated clearly and promptly via email. This made everything much easier to follow and kept the process running smoothly.

Jack is professional, attentive and very supportive. Thanks to his help, the whole mortgage process went very smoothly.

I would also like to thank Jodie for her support and organisation throughout the process.
Highly recommended.

19 December 2025
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

We’re delighted to hear that Jack supported you so thoroughly throughout your mortgage journey, taking the time to explain everything clearly and build your confidence at every step. It’s also great to know that both Jack and Jodie’s responsiveness and communication helped keep the process smooth and easy to follow.

Thank you for your kind words and trust - we truly appreciate you taking the time to share such thoughtful feedback.

Rated 5 out of 5 stars

I would like to share my experience…

I would like to share my experience with buying our apartment with mortgage company Censeo, our advisor Dwayne Simpson and Jay Anderson his manager helped us to buy our first property. All process was quick and easy . They always responded to our emails . They tried they best to find a deal for us ,even I wasn’t believing already after we failed with our companies . We are highly recommend Censeo and their team to find a mortgage deal .
Thank you very much !
Alina

16 December 2025
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you so much for sharing your experience, Alina!
We’re delighted to hear that Dwayne and Jay were able to support you in purchasing your first property and help make the process quick and straightforward. It’s wonderful to know their responsiveness and commitment to finding the right deal made a real difference for you.

Thank you for your kind words and recommendation - we truly appreciate you choosing Censeo, and congratulations on your first home! 🏡

Rated 5 out of 5 stars

Always happy to help

They were recommended to us us by the Housing association and we were doubtful to start with, but David and Jodie were so patient and explained everything and never felt pressure to go with them but we did and both very happy to help with any questions we had email or phone always available especially Jodie. We got our mortgage offer and half way there but happy to know that when time would come for remortgaging they will be ready to call.

2 December 2025
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

We’re really pleased to hear that David and Jodie were able to put you at ease, explain everything clearly and support you without any pressure. It’s great to know you felt comfortable reaching out whenever questions came up. Congratulations on receiving your mortgage offer.

Rated 5 out of 5 stars

Omg how do I start

Omg how do I start , when you feel all hope is gone and never taught you will reach your destination , there comes censeo who turned my dreams into reality . Can’t say enough ,words alone can’t express my feeling . Thank you to Jonathan and his team for the support and advice. I highly recommend Censeo to first time buyers and even those who are looking forward to invest in properties . Long leave Censeo . Cheers so greatfull …😀😀😀

12 December 2025
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you so much for your heartfelt review, Harriet!
Your words truly mean the world to us. We’re delighted that Jonathan and the team were able to support you through such an important journey and help turn your goals into reality. Knowing that you felt encouraged and cared for throughout is incredibly rewarding.

Thank you for your wonderful recommendation - and for choosing Censeo. We’re grateful to have been part of this milestone with you. Cheers to the future! 🙌

Rated 5 out of 5 stars

Censeo are fantastic for first time…

Censeo are fantastic for first time buyers, I could not recommend them enough.

If you’re starting out on the property ladder, you’re undoubtedly going to have a whole new vocabulary thrown at you - like everyone’s speaking another language that you’re not privy to. The team at Censeo break all of that down and really work with you to get you where you need to be. David & Jodie completely took the fear and anxiety out of navigating mortgage applications - plus, the Censeo club offer is a must. Knowing I’ll get a call when my current mortgage rate comes to an end to help me find a new one? Perfect.

9 December 2025
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

We’re delighted to hear that you had such a positive experience as a first-time buyer and that David and Jodie were able to make the process feel clear and stress-free. Helping take the fear out of mortgages is exactly what we aim to do, and it’s great to know the Censeo Club offer gave you extra peace of mind too. Your recommendation truly means so much to us - thank you for trusting Censeo with such an important milestone!

Rated 5 out of 5 stars

Mortgage application process

The application was handled professionally and support was always given where needed. Replies to any questions where always dealt with quickly

8 December 2025
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thanks so much for your feedback!

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