CELLRETURN UK Reviews 

I bought the product, they followed up to make sure I received it. Once I received it, opened the box and found an incomplete used and banged around product that had hair on it and missing parts which shocked me. I truly believed it was a mistake but after no email replied and no one answered their number I realized this is all a scam. Don't !

Horrible customer service, useless product which does not do Anything at all. I fell into the trap and bought the platinum LED mask as well as Hair Alpha Ray LED mask - BOTH PRODUCTS ARE USELESS and from what I can tell made in a factory in China and comparable to children's LED toys. I wasted my money and warning you all to stay away from this brand and products. They have zero customer support and no ethics whatsoever.

When I ordered my mask, I didn't receive any proof of sale or confirmation or receipt and when the mask didn't arrive when it was supposed to I tried to contact the company who didn't return my emails and the phone number on their site was no longer in use. I thought it was a scam until I managed to contact Michael through a mutual friend, he told me that they hadn't checked their orders so they hadn't received my order and their email system wasn't working so the normal confirmation email wasn't sent. He sent the mask out which then took over 2 weeks to arrive and wasn't the one I requested as the one I requested was out of stock. 6 months later the mask has stopped working and again I am unable to contact the team. I went through the mutual friend and eventually I received 1 email saying that michael was on holiday. I have sent lots of emails since then but have received no reply. So I am now £1,800 down with a useless mask in my cupboard which I don't know what to do with. I feel stressed about having wasted so much money and time and upset that all these problems have been ignored. I think it's illegal to treat a customer this way but I'm hardly going to spend more money trying to sue this company.

UPDATE: after 8 months finally the mask was returned to cellreturn. Now I am just waiting for the refund. Will delete this post once refund goes through.
My package was stuck in custom so I tried to return back to sender which is cell return.cellreturn UK kept on blaming UPS UK saying it’s the holidays and this and that so they’re not getting back to us after a couple months I contacted UPS and they told me cellreturn UK did not authorize anything. After getting both cell return UK and UPS UK into the same correspondence in an email finally, the authorization for return was made fast-forward to 2 1/2 months about later and now I checked on the package with the UPS tracking number and it said that UPS UK attempted to deliver package four times but cell return was not there so delivery failed and now it’s being sent back to “sender” in turkey because UPS Turkey had to make a new tracking number and re-ship from the customs in Turkey, because the first attempt of returning to sender which the sender is cell return, UK failed because they would not authorize, and so the file was closed, and I kept phoning them every month and when I realize the file was closed, I had to reopen it and once it was reopened, they had to make a new tracking number so now the sender looks like customs Turkey, which, in reality the original sender is cell return but they dont want to refund so they play all these games.

Horrible horrible brand - I purchased the Hair Alpha Ray priced at £1990 hefty price tag 10 months ago. I can assure you that it’s nothing but plastic and cheap LED lights ( the frequency they said it works at is incorrect - ask them proof and they will shut up). It broke in 10 months and the customer service has vanished. They had disabled the comments on instagram and also not saying that they are not monitoring their messages. Wow. After selling a product for £1990 they vanish in 10 months??? Look at their instagram and you would see that their last post was 6 months ago and previous was 15 months ago. I have reasons to believe that they are selling the already manufactured stock to unsuspecting buyers and will be shutting shop soon. Well they surely fooled me. I hope they all go bankrupt and then they will realise the value of hard earned money. Pls do not buy any product from this brand. Not only they are fake cheap products they are also dishonest and corrupt.

Unable to use at all. The mask switches off after one minute asking to be put on charge. Just out of warranty, absolutely no customer service, help or advice whatsoever.

This item was fraudulently charged to my account and the customer service/admin team has been dismissive and unwilling to help me resolve the issue. I've attempted to communicate with them several times and after an initial couple emails, they have decided it's more profitable for them to just leave me out to dry without assisting me with the return of a fraudulently charged them.
Disappointing and alarming that I've been charged $2400 that I do not have and even after they have discovered the situation, could care less.

It has been over 4 weeks since I ordered my product and PAID for it. I have still not received my product nor have I been updated on when I will receive my products.

Cant get a hold of the company via telephone or email. Didnt get my product as its stuck in customs and cant get it returned because we cant get a hold of cellreturnUK

I bought the platinum mask in Feb 2022 when Chemo left my skin looking grey and sallow. This was a big financial investment for me but I’d done my research into other models and I had confidence in the Lilly/Liz Earle brand. I used the mask regularly, charging it between uses. In June this year it started to fail to hold its charge, just a few minutes into use the ‘recharge’ prompt comes on. Initial response from customer service was positive and they agreed this was very unusual, they pointed out it was just out of warranty but said they’d contact the factory for advice. Since then I have repeatedly contacted them with no response. In October I lodged a complaint on their website and someone got back and promised to resolve the issue, I’ve heard nothing since, at £1600 this product should not be rendered useless when the warranty expires.

This product sounds great. However, do not expect to see visible results. I have used daily for a year now, initially red, blue and pink modes over successive days and over last 6 months just the red mode every other day. I stopped using blue mode when I discovered that blue light is ageing on the skin, and being a women in my 50s, that is the last thing I wanted. The mask is also relatively heavy and the strap does not secure the mask to the head very well. I therefore use it when lying on my back but it is quite heavy on the face. Had I known when I bought the mask what I know now, I probably would not have bought it.

I have not received my purchase or had my emails answered

Have not received my purchase ordered 1st October, and it’s the 15th October, have written but know one has responded.

I’m sad to see everyone else’s responses to the customer service that cell return offer.
From what I can make out it’s one person part time dealing with any issues.If she’s I’ll or away,no one else responds,it’s awful and disappointing.These are not cheap products,but once Lily Earle has sold them,it’s of no benefit to help their clients.

Purchased LED mask and neck ray whilst on sale, have only been using for just over a week so too early really to see what any long-standing impacts these products will do, but hoping to see results with continued use. Website easy to use, items delivered via UPS within a couple of days, was kept up-to-date with delivery slot and once received was contacted by Cellreturn to check item received and all ok. Had a query re. use of retinol and vitamin C, which the company responded to by mail within 24 hours. Only reason giving 4-stars is I have been unable to log into the Cellreturn App meaning not able to make use of this since purchase. Cellreturn have responded to my query but currently unable to help due to app being Korean, although have informed that a UK App is in development.

Terrible experience, I’m still awaiting your response as to when you are going to ship my order. You said you would get back to me and I haven’t had any response. You have charged my credit card

I have only received half my order. I understand that there’s been postal strikes and Black Friday but I had to contact Cellreturn to find out where the rest of my order was. It would have been more professional if they’d have kept me informed instead of me chasing them. I am still awaiting an update on when I’m likely to receive the rest of my order.