Craig Baker Driver Training (Nationwide HGV & PCV Training) Reviews 172

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and extensive knowledge, highlighting their ability to explain complex information clearly and adapt to individual learning needs. Many people found the instructors to be supportive and encouraging, which significantly boosted their confidence and contributed to successful outcomes. The overall user experience is frequently described as excellent, with many appreciating the smooth and well-organized process from start to finish. However, some customers also noted issues with the company's service and organization. A few reviewers mentioned experiencing poor communication, unexpected changes to schedules or vehicles, and a lack of transparency regarding test wait times. There were also occasional complaints about the condition of some training vehicles and a perceived lack of care for the quality of service, with some feeling that the company was primarily focused on maximizing bookings rather than ensuring a consistently high standard for every customer.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the instructors for being... See more

Instructions

Clients share positive opinions on instructions, highlighting the helpfulness and knowledge of the... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the professional, well-organized,... See more

User experience

Customers had positive experiences with user experience. Many reviewers praised the clear, calm, and patient... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While many customers praise the helpfulness, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I passed my CE today in Standish. I can't recommend Craig Baker and his team enough. Everyone who I have come across in the Standish branch has been exceptional, incredibly experienced, frien... See more

Company replied

Rated 5 out of 5 stars

I hadn't had much time driving on the road since Covid. Beginning my class 2 HGV lessons with Craig Baker Training, their patient and experienced instructors taught me everything I needed to know to p... See more

Company replied

Rated 5 out of 5 stars

I just wanted to send a big thank you to Marcus for being such an outstanding instructor during my Category C+E training with Craig Baker. Your professionalism and incredible patience made the whol... See more

Company replied

Rated 5 out of 5 stars

Have just passed my class 2 licence with Craig Baker driver training. My instructor Marcus was more than helpful and full of knowledge which really helped during my 3 day intensive course and his conf... See more

Company replied


Company details

  1. Trucking School
  2. Drivers License Training School
  3. Learner Driver Training Area
  4. Vocational School

Written by the company

At Craig Baker Driver Training, we specialise in nationwide HGV and LGV training courses, offering comprehensive instruction for aspiring drivers at all levels. From car lessons to advanced certifications such as HGV Class 2 (Cat C), HGV Class 1 (Cat CE), and CPC Module 4, our expert trainers are dedicated to providing the highest quality education and support. With the current demand for HGV drivers soaring and over 80,000 vacancies across the UK, there has never been a better time to embark on a career in this field. Our courses are designed to equip you with the skills and confidence needed to succeed, with the potential to earn up to £50,000 annually. We operate out of several convenient locations, including Wigan, Chorley, Accrington, Sheffield, Coventry, Lichfield, Milton Keynes, and London ensuring accessible training no matter where you are. Our direct access courses make it easy to achieve your driving goals swiftly and efficiently. Join the many successful drivers who have trained with us and start your journey towards a rewarding and lucrative career with Craig Baker Driver Training. With our experienced instructors and state-of-the-art facilities, we are committed to your success on the road.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

172 reviews

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Replied to 58% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Craig Baker driver were really amazing

Craig Baker driver were really accommodating and lovely! They helped me get my C1 booked in last minute and helped me pass 1st time with only 8hrs driving. Thank you so much to my lovely instructor for the laughs and the amazing advice it definitely helped! Couldn't recommend them enough!

11 June 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Hi there,
Thanks so much for your lovely review! We’re really pleased we could get you booked in last minute and even happier to hear you passed your C1 first time – and with just 8 hours of driving too, that’s fantastic!

We’ll be sure to pass your kind words on to your instructor – they’ll be delighted to know the laughs and advice made a difference. Wishing you all the best in your driving journey, and thanks again for recommending us! 🚐👏

— The Craig Baker Driver Training Team
www.cbakerdt.co.uk

Rated 1 out of 5 stars

Fraud fraud fraud

Think 1000 times before you go to them They have enrolled me without telling me that I have to spend 185 days in UK before I go for my driving training and test they took 2400 pounds from me got to know on the 3rd day of training that when they gave me a form to sign before my reversing test after that they said you can come back once 185 days re complete and we will give u training but then when the time near and I called them for course they said we re not responsible for anything and won’t give any training and also won’t return any of my amount so it was total of 2400 pounds which they have taken from me for nothing and then started threatening me. I lost 2400 pounds hard earn money just because of Lee Calderbank and the owner Craig Baker also didn’t support in anything as he was aware of everything

4 June 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

We are disappointed to receive this review and feel it is important to clarify the facts.

The individual in question had already successfully passed their HGV theory test prior to enrolling with us. To take this test, DVSA regulations clearly state that a person must have been resident in the UK for at least 185 days within the past 12 months. By completing the theory test, the individual had already confirmed that they met this legal requirement.

We delivered the initial training as agreed. However, when it came to completing DVSA paperwork for the reversing test, concerns arose regarding the customer’s residency status. As a DVSA-approved training provider, we are legally obligated to verify eligibility before continuing with any testing. Unfortunately, we were unable to proceed until the residency requirement had been met.

We made it clear that training and testing could resume once the legal residency criteria had been fulfilled. Regrettably, rather than resolving the matter appropriately, the individual directed abusive and threatening language towards our staff and business. We have call recordings to support this and take such behaviour extremely seriously.

At our company, we are committed to delivering a fair, transparent, and professional service to all trainees.

Rated 5 out of 5 stars

Massive thanks to all the lads at Craig…

Massive thanks to all the lads at Craig baker for getting me through my HGV course I had four different instructors on various days and they were all amazing,and they all had so much patience and respect could not fault any of them,I would recommend this company to anyone looking to become a professional driver it's a weeks course and by the end of it you have a lorry license, absolutely superb thanks again lads.ryan

26 May 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Hi Ryan,
Thanks so much for your brilliant review! We're really pleased to hear you had such a positive experience with all of our instructors. The team always aim to be patient, respectful, and supportive throughout – and it's great to know that came across. Massive well done on passing your HGV course, and we wish you all the best in your driving career. Don’t be a stranger – keep in touch!

For anyone else looking to start their journey to becoming a professional driver, visit www.cbakerdt.co.uk to find out more. 🚛👏

— The Craig Baker Driver Training Team

Rated 5 out of 5 stars

Great instructors, 💯 recommended

I hadn't had much time driving on the road since Covid. Beginning my class 2 HGV lessons with Craig Baker Training, their patient and experienced instructors taught me everything I needed to know to pass my test first time and feel confident on the roads in a truck. I am super excited for starting this new career. Thank you to all the instructors who got me through. Highly recommended.

2 June 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Hi Ryan,

Thank you so much for your fantastic review! We’re thrilled to hear you had such a great experience with all of our instructors — we’re proud of the team and the patience, professionalism, and support they provide every day.

Well done on passing your HGV course and becoming a professional driver — it’s a huge achievement! We're glad we could be part of your journey.

If anyone else is looking to start their HGV career, they can find out more at www.cbakerdt.co.uk.

All the best on the road, and don’t be a stranger!

– The Craig Baker Driver Training Team 🚛

Rated 5 out of 5 stars

HGV training…made easy

I recently completed my HGV training with Craig Baker HGV Training, and I couldn’t be more impressed. From start to finish, the entire process was smooth, professional, and incredibly supportive. The instructors are highly experienced, patient, and genuinely care about helping you succeed. They break everything down in a way that’s easy to understand, even for complete beginner.

I would like to thank the two Chris’s for patience (especially on roundabouts) and feel they were instrumental in my approach to the test. Also would like to wish Little Chris a speedy recovery from his recent illness.

I passed my test with confidence thanks to their expert guidance. If you’re considering getting your HGV license, I can’t recommend Craig Baker HGV Training highly enough – it’s easily one of the best decisions I’ve made for my career. Top-class service all around!

30 May 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you so much for your amazing feedback! We're absolutely delighted to hear that you had such a positive experience with us. Huge congratulations on passing your HGV test — your hard work really paid off! 🚛👏

A big shoutout to both Chris’s for their dedication and support (they’ll be chuffed to hear your kind words), and we’ll be sure to pass on your well wishes to Little Chris — much appreciated.

Wishing you all the best in your driving career, and thank you again for choosing Craig Baker HGV Training!

If anyone else is looking to start their journey, visit us at www.cbakerdt.co.uk

Rated 5 out of 5 stars

Driving instruction

I had the pleasure of both Kyle and Pedro showing me the ropes in the ambulance. Both were very through, patient and taught me what I needed to know to safely drive our new motorhome (and ultimately pass my test!) Would definitely recommend.

16 May 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you for the lovely feedback! We're so pleased to hear that Kyle and Pedro helped you feel confident behind the wheel of the ambulance and your new motorhome. Congratulations on passing your test — great work! 🚐👏

If anyone else is looking to get on the road, visit us at www.cbakerdt.co.uk

Rated 5 out of 5 stars

A great team

Everyone that I worked with over my time training here have been brilliant, Chris showing me the basics, Pedro helping me refine and polish these and Niel giving me the final boost in my confidence behind the wheel

20 May 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you so much for the fantastic review! We're really pleased to hear that Chris, Pedro, and Niel all played a part in helping you grow your skills and confidence behind the wheel. It's great to know their support made a positive impact on your training journey.

If anyone else is thinking about starting their driver training, visit us at www.cbakerdt.co.uk – we’re here to help every step of the way! 🚛💨

Rated 5 out of 5 stars

one of the best people for HGV in…

one of the best people for HGV in sheffield , i got my class 1 at first attempt . staffs were polite and kind not stressing me to do this do that like first they are allowing to make mistakes and then they are retifying it worth for money.

15 May 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you so much for your kind words! We're thrilled to hear you passed your Class 1 on the first attempt – huge congratulations! Our team always aims to provide a calm, supportive learning environment, so it's great to hear that made a difference for you. Wishing you all the best in your HGV career, and thank you again for training with us.

For anyone looking to start their HGV journey, visit www.cbakerdt.co.uk to find out more!

Rated 5 out of 5 stars

It’s been pleasure to work with you…

It’s been pleasure to work with you guys, absolutely amazing team work. Just wanted to say special thanks to Neil,Julian and Chris, very professional and very helpful and friendly.
Thank you so much.

9 May 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you so much for your kind words! It’s been a pleasure working with you too. Neil and Chris will be thrilled to hear your feedback – they truly appreciate your recognition. We're proud of our team and their dedication to providing professional and friendly service.

Thanks again, and we look forward to working with you in the future!

Visit us anytime at www.cbakerdt.co.uk 🚛😊

– Craig Baker Driver Training Team

Rated 1 out of 5 stars

Bad experience

The instructors brilliant
This company full of miss information and planing is even worse
1 was told I was in on Wednesday and my test was Thursday in sheffield then they cancelled my test without my knowledge then when I called them they said test next week in Manchester which I find that bizarre ,I did ask the question why is that they say sheffield was closed because of health and safety something to do with ceiling I went few days later and I have asked the staff in sheffield they said that wasn't true we never closed,and on the day of the exam they didn't let me drive to Manchester so I lost a valuable driving time , on my first day I was meant to do 4 hours I end up doing 8 hours after a night shift , the trucks out of dates and you learn in short trailer and the test in long trailer which is strange.
I'm not saying avoid the company but check and confirm everything before.
1 more thing don't aspect to get apology from them.

Thank you john-andy-neil, you are all brilliant, but company and training schedules and vehicles is 00000

11 April 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations. However, we’d like to clarify that there was no mention of health and safety issues regarding the Sheffield centre, and we're uncertain where this information may have come from. We always strive for clear and accurate communication and apologize for any confusion caused.

We agree that training after a night shift can be difficult. We strongly advise against attending lessons after a night shift, whether it's for 4 hours or 8 hours. It's important that students feel rested and prepared to get the most out of their training. If there are ever any issues with scheduling, we're more than happy to work with you to find a better solution.

Regarding the trailer, it's important to note that, within each category, candidates should be prepared to handle a variety of vehicle types and sizes. Passing the test means you'll likely be required to drive vehicles of different lengths once you start your job. Our goal is to ensure that all students are confident and adaptable in handling any vehicle within their category.

Thank you once again for your kind words about the instructors. We truly appreciate your feedback and are committed to continually improving the training experience. Should you have any further concerns, please don’t hesitate to reach out to us directly on 01942 741 310.

Rated 5 out of 5 stars

First of all thanks to this company…

First of all thanks to this company competitive quote made everything a breeze from start to finish thanks to Chris Barlow and a patient and knowledgeable trainer aswell as kyle aswell start my class1 training on Monday and passed on Friday this company really know there stuff highly recommended thanks

21 April 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

A huge congratulations on passing your Class 1 – and in just one week, that’s fantastic! 🎉 We're so glad to hear that everything went smoothly from start to finish and that Chris Barlow and Kyle gave you the guidance and support needed to succeed. Your kind words mean a lot to us, and we’re proud to have been part of your journey.

Thank you for the recommendation!
Visit us anytime at www.cbakerdt.co.uk 🚛💪

– Craig Baker Driver Training Team

Rated 5 out of 5 stars

Great company

Great company, thorough instruction, made everything simple to understand, would highly recommend. Thanks to Neil, Kyle & Chris.

2 May 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you for the great feedback! We're so pleased to hear you found the instruction clear and easy to follow—that’s exactly what we aim for. Neil, Kyle, and Chris will be thrilled to know they made such a positive impact on your experience.

We really appreciate the recommendation!
Visit us anytime at www.cbakerdt.co.uk 🚛👍

Rated 5 out of 5 stars

Toughness pays off!

Had a 4 day (16 hour) course in Wigan. First 2 days were with Neil who took me round some quite challenging routes but kept my confidence up with plenty of encouragement and explained everything well. Day 3 was with Pedro who apologised at the start as he said he was going to be quite tough with me as the test was the next day. Same as the last 2 days with the difficulty of the routes. Felt knackered after concentrating for that long and dejected as was starting to make silly mistakes. Day 4 was with Chris who was taking me to the test, after half an hour he gave me a verbal kick up the jacksy and told me what I needed to change. When I started the test I was nervous but on seeing the route was nowhere near as difficult as what I had been doing, I started to relax. Passed first time no faults. If you are trained hard, the test is easy!

25 April 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

What an incredible journey – and huge congratulations on passing your test first time with zero faults! 👏 Your story perfectly highlights the value of solid, honest training. Neil, Pedro, and Chris will be chuffed to hear how their tough but supportive approach helped you build the skills and confidence needed to succeed.

You’ve shown that with determination and great instruction, anything is possible. Thanks so much for sharing your experience – we really appreciate it!
Visit us anytime at www.cbakerdt.co.uk 💪🚛

– Craig Baker Driver Training Team

Rated 5 out of 5 stars

Excellent service

Wonderful experience with Craig baker! And instructor Marcus. I managed to pass both my practical and reverse parking of my class 2 tests.Marcus was great with helping me understand the vehicle and what I as a driver need to do, his experience in all classes and knowledge is really helpful and was a massive help for me passing. I would definitely work with or recommend him again!

25 April 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you so much for your amazing feedback – and huge congratulations on passing your Class 2 tests! 🎉 We're thrilled to hear you had such a positive experience with Marcus. His expertise and supportive teaching style really do make a difference, and he’ll be delighted to know how much you appreciated his guidance.

We're proud to have helped you on your journey, and we truly appreciate your recommendation!
Visit us anytime at www.cbakerdt.co.uk 🚛✅

– Craig Baker Driver Training Team

Rated 5 out of 5 stars

Exceptional service!!

Exceptional service!!

I completed my Class 1 training and achieved a first time pass! The instructors were really helpful and clear which put me at ease and made my experience an enjoyable one. Would highly recommend!!

7 April 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Congratulations on your first-time pass! 🎉 We're so glad to hear that the instructors made your Class 1 training experience enjoyable and stress-free. Your success is what we strive for, and we're thrilled we could be part of your journey. Thank you for the recommendation! If you ever need further training or support, feel free to reach out via www.cbakerdt.co.uk. Best of luck with your future driving!

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service, can't recommend these guys enough! From start to finish they have been super involved and supportive in all aspects of my training... Thank you everyone at Craig Baker!!!!

14 April 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you so much for the kind words! We're thrilled to hear that you had such a positive experience with us from start to finish. It's always our goal to be as supportive and involved as possible to help you succeed. If you ever need any further assistance or training, don't hesitate to reach out via www.cbakerdt.co.uk. Thanks again, and best of luck with everything! 😊

Rated 5 out of 5 stars

Great company

Great company, well run instructor very informative (Julie) All wagons and vehicles clean presentable highly recommend Craig Baker Driver training If you are looking to progress a career as professional driver

11 April 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you for the fantastic feedback! We're so pleased to hear that Julie made such a positive impact on your training, and it's great to know that our vehicles and service met your expectations. We truly appreciate your recommendation and are thrilled to have been part of your journey toward becoming a professional driver. If you ever need more training or support, feel free to visit us at www.cbakerdt.co.uk. Best of luck in your career!

Rated 5 out of 5 stars

Highly recommend

Highly recommend

15 April 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you so much for the recommendation! We truly appreciate it. If you ever need any more training or assistance, don’t hesitate to reach out to us at www.cbakerdt.co.uk. We’re here to help!

Rated 1 out of 5 stars

Warning to Future HGV Drivers

Warning to Future HGV Drivers – Avoid This Company

I strongly advise anyone considering training or working with this HGV company to think twice. My experience has been nothing short of frustrating and disappointing. The communication is absolutely terrible – you’re constantly left in the dark with no clear answers or updates. Customer service is just as bad, with staff that are either unhelpful or simply don’t care.

The quality of training is shockingly low. Instructors seem uninterested, and important details are often skipped. Even worse, the company has a habit of stealing training hours, cutting corners wherever they can. You end up underprepared and out of pocket.

There are plenty of reputable companies out there – do your research and go somewhere else. Don’t waste your time or money here. Be careful and don’t fall into the same trap I did.

26 March 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you for your feedback. We're sorry to hear that you feel disappointed with your experience, but we’d like to clarify a few important points.

When you initially came to us, your licence showed incorrect entitlements, which meant we had to adjust your training accordingly. This change was necessary and clearly explained at the time.

You later expressed that you didn’t feel you needed the full hours you had booked. However, based on our instructors’ assessment and in line with DVSA expectations, we advised that further training was essential to give you the best possible chance of passing. As reflected in your test report, that advice was accurate, and more training would have been beneficial.

We always aim to offer honest guidance, transparent communication, and high-quality training, and we're sorry you feel this wasn’t your experience. We’re here to support all our trainees and ensure they’re fully prepared to drive safely and confidently.

If you'd like to discuss your concerns further, please feel free to contact us directly.

Kind regards,
Craig Baker Driver Training

Rated 5 out of 5 stars

It takes a very good and very…

It takes a very good and very professional instructor for me to pass on my first attempt.

7 February 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

We're so glad to hear you passed on your first attempt! It’s a huge achievement, and we're proud that our instructor was able to guide you to success. Thank you for recognizing the professionalism of our team. If you ever need further training or have any other questions, feel free to reach out to us at www.cbakerdt.co.uk. Congratulations again!

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