CB1 Medical Reviews 

308
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 221 reviews, most reviewers had an average experience overall. Customers frequently praise the professional, understanding, and knowledgeable staff, including doctors and consultants, for their helpfulness. Many find the overall process, from initial consultation to receiving prescriptions, easy and efficient, with prescribed products often reported as effective for managing health conditions. However, some people were dissatisfied with aspects of the service. Many customers experienced issues with delivery, reporting orders were often late, unreliable, or missing. Recurring concerns about customer service included unhelpful responses, ignored communications, and slow support. Some also noted limitations in product availability or choice, sometimes leading to out-of-stock situations.

What people talk about most

Service

Clients share ambiguous opinions on service, with many expressing satisfaction with aspects like quick... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with the... See more

Staff

Reviewers mention positive feedback about staff, with many describing them as professional, helpful, and... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers reporting positive experiences,... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising prompt and reliable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great company to deal with. The doctors listen to what your telling them. And they also ask you questions regarding treatment. And they is a good selection of different medication options To choose fr... See more

Company replied

Rated 4 out of 5 stars

Great all round clinic in my opinion, never had any problems. I’ve been using this clinic for over a year now. Doctors are very approachable, specially Doctor Tordoff. I like its discreteness as it’s... See more

Rated 4 out of 5 stars

There have been some hiccups during the last six months with CB1. I have to say that they have responded to these admirably and apart from the continued use of jiffy bags which I believe will come... See more

Rated 5 out of 5 stars

Hi was pointed in CB1 direction by a good friend of mine as I suffer with really bad outer hip pain and I have for 3yrs. I have been on all sorts of painkillers and physio therapy and nothing helps... See more


Company details

  1. Pain Control Clinic
  2. Medical Clinic
  3. Pain Management Physician
  4. Specialized Clinic

Written by the company

CB1 Medical is the UK’s most affordable and highly rated medical cannabis clinic, providing expert consultations, prescriptions, and ongoing patient care. We specialise in tailored treatment plans for chronic pain, neurological conditions, and mental health concerns, offering a patient-first approach with transparent pricing and accessible support. Visit cb1medical.com to check your eligibility and get started today.


Contact info

3.7

Average

TrustScore 3.5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 month

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3.7

All reviews

(308)

219 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Waiting on my first script to arrive

Waiting on my first script to arrive, Doctor was super helpful, understanding and informative. Very straight forward company, easy to sort out & would recommend to new patients. Efficient company

13 April 2026
Unprompted review
Rated 5 out of 5 stars

1 Star reviews has not been my experience

Having read some of the 1 star reviews I thought I'd jump on here to give them the 5 stars they deserve from my side.
A bit of background - I deal with a historical spinal injury that hurts all the time, like literally 24/7 and so, bc of that, also a loss/disturbance of sleep.
The consultation was in depth and in no way condecending like I've read in some 1 star reviews. I also have never had problems with either delivery or faulty products.

I recently had an issue with my workplace & medication and while they didn't intervene directly, they did set me up with a liaison with an outfit that did, along with documentation I could pass onto my employer, which all helped to rectify the whole situation.

My only gripe I have, which is not worth demoting a star in my eyes, is not having more info on each product they offer.
If you are reading this CB1;
Terpene profiles and explaination of benefits
Type of effects to generally be expected
Strain is best suited for.....

amongst other info would be greatly helpful and welcomed - think leafly.com type overview....

All in all - good pricing, good Doctors, decent selection, good turn around times, good care.

Defo 5/5

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Simple sign up

Simple sign up, good in-depth doctors consultation and it felt like he was actually listening to me and understanding my issues. I sent over my medical record summary, described the conditions I needed help with and got accepted. Service was then so quick, ordered and paid via the patient portal and received medication within 2 days.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

CB1 medical have been brilliant!

CB1 medical have been brilliant, from initial consultation through to my first prescription delivered yesterday, my Doctor was very knowledgeable and helpful and recommended some things for me to try. I’ve not slept properly for a few months and last night I slept most of the night and today I feel fresher than I have in months 🙏 also not itching half as bad too 🙏 would recommend them all day long, a great selection of meds available also 🙂

9 April 2026
Unprompted review
Rated 5 out of 5 stars

The best clinic that I have found!

What fantastic service and staff, throughout the company! I have tried other clinics. But this one is by far the best. No monthly fees. Very fair prices. Top quality meds! Expert advice. Medication that has made my life bearable, again.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Regarding my experiance with CB!

Regarding my experiance with CB!: I was thoroughly impressed with the fantastic service I received as well as the selection of medication available. It was easy to find options tailored to my specific needs. Additionally, I truly appreciated the quick turnaround time throughout the process.

Thank you for the excellent support.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Completely ignorant and dismissive of…

Completely ignorant and dismissive of both veterans and mental health issues. They offer prescriptions for PTSD, anxiety and depression but when the consultant asks you about these symptoms, refuses to prescribe medical cannabis because you have the symptoms of PTSD, anxiety and depression. When you complain you get a mealy mouthed response I will be taking this forward administratively.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

So far so good!

So far so good, initial consultation went smoothly, dealt with some paperwork and product ordered. I had a vape and some flower which arrived in a couple of days. The medication has been great for me. I have chronic back pain for the last 3 years and have had the 1st best nights sleep in that time. During the day when it gets bad, a quick blast on the vaporiser and all sorted. The customer service so far has been very responsive and will continue using these guys after transferring from somewhere else

23 March 2026
Unprompted review
Rated 5 out of 5 stars

No problems

No problems Quick sign up Quick first consultant and prescription.
Can't pay with card online for some reason (problem myside) but was able to pay over phone.
So far so good

16 March 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend CB1

I was surprised how easy CB1 made the introduction process and I was clear of what was needed and the process all the way through. I was connected to a great clinician really quickly and got a selection of products to try to sort my pain. It all arrived swiftly so I recommend this service wholeheartedly.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Really helpful clinic

The pre checks and registration were really simple.
When i had my first appointment the dr listened to me, took my medical history into consideration and prescribed me based on my individual needs and did not just briefly look at my mental health conditions and say no straight away without even talking to me like other clinics did.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

There is help available that works best for you.

Very easy application process and feel like I have been listened to and understood the problems need help with. Only been with CB1 a short while but know I am already in a better place mentally, physically and in general a much more positive place. Many thanks

23 March 2026
Unprompted review

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