Good options for filtering with (for me) one exception. "Interior: leather/cloth" My car search only comes with leather, but I want a specific colour
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great selection of vehicles , filters were a great help , found a van that I liked , unfortunately the company didn’t reply to my email so I ended up buying a van elsewhere . Great site , will definit... See more
Company replied
It's been a long time since I bought a car, so it was brilliant to find Cazoo, who have a large amount of cars to choose from and once I'd spotted the one I wanted they took over and sorted it all out... See more
Company replied
First time I have used Cazoo, and I can't recommend it too highly. Good experience all the way through, amazing amount of good cars, reasonably priced, and lots of information. I finally found a mini,... See more
Company replied
Company details
About Cazoo UK
Written by the company
Welcome to Cazoo, the 'you' experts
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Trustpilot ratings are accumulated across the entirety of the Cazoo brand history. From 27 June 2024, the Cazoo brand has been owned and operated by Motors.co.uk Limited. Reviews submitted prior to this date relate to the previously owned business and do not reflect the products, services or customer experience provided by Motors.co.uk Limited.
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Trustpilot ratings are accumulated across the entirety of the Cazoo brand history. From 27 June 2024, the Cazoo brand has been owned and operated by Motors.co.uk Limited. Reviews submitted prior to this date relate to the previously owned business and do not reflect the products, services or customer experience provided by Motors.co.uk Limited.
Contact info
United Kingdom
- 0203 966 2700
- consumer.support@cazoo.co.uk
- cazoo.co.uk
4.2
Great
48K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cazoo UK
Amazing to hear the site was easy to use! 😊 We’re always working to make things even better, so your feedback means a lot.
No one contacted me
22 May 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear the dealer hasn’t responded – we know how frustrating that can be. 😔 We recommend trying again via phone or the ‘contact dealer’ form on the car listing page.
If you’d like us to follow up, email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll investigate. 🙏
Thanks for letting us know! 🚗
No one called back
No one called back. I had £15K, sat in my account. Sent 2 emails to the dealer, wants to pay online and pay for delivery. No call, no email , NO SALE. Hey ho.
25 May 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear the dealer hasn’t responded – we know how frustrating that can be. 😔 We recommend trying again via phone or the ‘contact dealer’ form on the car listing page.
If you’d like us to follow up, email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll investigate. 🙏
Thanks for letting us know! 🚗
Thanks to Cazoo I find the perfect car…
Thanks to Cazoo I find the perfect car for my self. The app is easy to set for the car I looked and the seller is very good with communication and very helpful when I bought the car. I only can recommend to people who looking for a car.
I have a very positive experience with you!
14 May 2026
Unprompted review
Reply from Cazoo UK
Woohoo! 🎉 We’re so happy to hear you found the perfect car for you 😄🚗
Great to know the app made things easy and that the Dealer was helpful throughout – that’s exactly the experience we aim for 🙌
Thanks a lot for the recommendation and for sharing your positive experience 💛
Found my car sent a query and within…
Found my car sent a query and within moments I was contacted by them and had contact every step and even after I would definitely recommend
9 May 2026
Unprompted review
Reply from Cazoo UK
Love hearing this – finding your car and getting quick, consistent updates every step of the way is exactly what we aim for 🚗💨
Thanks so much for the recommendation 🙌
Found the car i was after within…
Found the car i was after within minutes.
12 May 2026
Unprompted review
Reply from Cazoo UK
Woohoo! 🎉 Love this – finding the car you wanted in just minutes is exactly how it should feel 🚗💨 Thanks for sharing the great feedback!
Cazoo fake adverts
Found a car I really wanted on Cazoo advertised by "Car Money" on behalf of one of their dealerships . a 2012 Golf Plus with only 19K on the clock .asked if it was still available and requested a test drive . 2 days later they didn't even have the curtesy to reply . I don't believe they had the car . I believe it was a fake ad to attract punters to their financial services. therefore you know what cazoo can do , supporting such firms
22 May 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear about your experience and understand your frustration 😔
CarMoney is a finance service that works with dealerships across the UK to help connect buyers with vehicles available for finance and purchase. The vehicles advertised through their listings are genuine dealer stock, so we’re sorry to hear you didn’t receive a response regarding the Golf Plus you were interested in.
Delays in dealer responses can sometimes happen, but we completely understand why this experience has left you disappointed. We’ve passed your feedback on to the team 🙏🚗
Reply from Cazoo UK
Love that 😄 Short, simple, and top tier – we really appreciate the feedback 🚗🙌
I contacted a couple of van owners…
I contacted a couple of van owners through here and not one has come back to me
21 May 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealer, we know how frustrating that can be. 😔 While delays can sometimes happen during busy times at the dealership, we’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞
We’re also excited to share that we’ll be launching WhatsApp leads within the next couple of months, making it even easier to connect with dealers 🙌📱
First class
Everything you need to know about any vehicle you are looking at the information is there for you.
Firstclass adds
22 May 2026
Unprompted review
Reply from Cazoo UK
Woohoo! 😄 Sounds like we've got the full “car encyclopedia” treatment going on – all the info you need without needing to play detective 🚗🔍🙌
10/10
Its really easy to use and I found my first car with the app!! Highly recommended
7 May 2026
Unprompted review
Reply from Cazoo UK
Woohoo! 🎉 First car sorted – that’s a big moment 😄🚗 So glad the app made it easy and helped you find the right one. Thanks a lot for the 10/10 and the recommendation 🙌
Good quality cars
The car was presented very well and ready to be road tested. No pressure was applied for me to purchase the vehicle. It was just what l was looking for and it performs as well as it looks.
I would be happy to recommend this company to anyone looking for a good quality vehicle at a competitive price.
16 May 2026
Unprompted review
Reply from Cazoo UK
Nothing beats hearing that you’re loving your new ride 🚗💨 Making it easy to connect Dealers and buyers is exactly what we aim for – thanks for sharing!
Fast efficient service
Fast efficient service. Hopefully the car is as described when I get it.
21 May 2026
Unprompted review
Reply from Cazoo UK
We’re so happy to hear the dealer provided great service and made the process easy for you. Thanks for the kind words! 🚘
Reply from Cazoo UK
That’s what we love to hear! A seamless experience with the dealer is what we strive for – thanks for letting us know! 🙌
Reply from Cazoo UK
Amazing to hear the dealer made things easy for you! We’re all about connecting you with the right people, so this is music to our ears. 🎶
Easy to look for a nice car wgood siteith so…
Easy to look for a nice car with so many offers!Thanks
12 May 2026
Unprompted review
Reply from Cazoo UK
Nice 😄 Sounds like you’ve walked into a car shop where everything’s already lined up and waiting for you to pick your favourite 🚗✨🙌
Reply from Cazoo UK
Amazing to hear 😊 Simple, clear, and easy to follow is what we’re all about – really appreciate you sharing 🚗🙌
Car nowhere near as described
Car nowhere near as described, broken light, burn on interior, chips all over, evidence where a car had hit a wing mirror. Every body panel had issues, car had cobwebs all over, spiders living all over it. None of the damage explained prior or in any images, a waste of time viewing.
16 May 2026
Unprompted review
Reply from Cazoo UK
Oh no, we’re so sorry to hear this! 😔 We take feedback like this very seriously and want to make things right. Could you drop us an email at consumer.support@cazoo.co.uk with the details? We’ll investigate and take appropriate actions with the Dealer.
Reply from Cazoo UK
Woohoo! 🎉 Finding your way around all the makes and models should be easy, so it’s great to hear you’re enjoying the experience 🚗🙌
I tried using the app
I tried using the app, but found the ads to be overly intrusive to the experience and made searching difficult and frustrating.
2 April 2026
Unprompted review
Reply from Cazoo UK
Thanks for the feedback – it’s super helpful! 🙏 We’re sorry to hear the ads affected your experience and made searching frustrating 😔 We’re always looking at ways to improve the platform, so we’ve shared this with the team to review.
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