My colleague recommended me cazoo, Easy to use web site, clear & with full information about each car I reviewed. Easy to contact Andy and has responded very quickly. Andy came with his son to drop... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very easy to set up search for a particular area and model, and yo add filters. Notifications when prices drop are easy to use and produce excellent results. Useful message tool to contact dealers.... See more
Company replied
Cazoo app is very good. I am looking for a specific colour Vauxhall Astra / Mokka X Vulcan Grey, electronic parking brake 1.4 up to 80,000 on clock petrol cloth seats as yet I have not found what I'm... See more
Company replied
The car was presented very well and ready to be road tested. No pressure was applied for me to purchase the vehicle. It was just what l was looking for and it performs as well as it looks. I would b... See more
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Company details
About Cazoo UK
Written by the company
Welcome to Cazoo, the 'you' experts
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Contact info
United Kingdom
- 0203 966 2700
- consumer.support@cazoo.co.uk
- cazoo.co.uk
4.2
Great
48K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Car nowhere near as described
Car nowhere near as described, broken light, burn on interior, chips all over, evidence where a car had hit a wing mirror. Every body panel had issues, car had cobwebs all over, spiders living all over it. None of the damage explained prior or in any images, a waste of time viewing.
16 May 2026
Unprompted review
Reply from Cazoo UK
Oh no, we’re so sorry to hear this! 😔 We take feedback like this very seriously and want to make things right. Could you drop us an email at consumer.support@cazoo.co.uk with the details? We’ll investigate and take appropriate actions with the Dealer.
Reply from Cazoo UK
Woohoo! 🎉 Finding your way around all the makes and models should be easy, so it’s great to hear you’re enjoying the experience 🚗🙌
I tried using the app
I tried using the app, but found the ads to be overly intrusive to the experience and made searching difficult and frustrating.
2 April 2026
Unprompted review
Reply from Cazoo UK
Thanks for the feedback – it’s super helpful! 🙏 We’re sorry to hear the ads affected your experience and made searching frustrating 😔 We’re always looking at ways to improve the platform, so we’ve shared this with the team to review.
Everything is explained in good detail…
Everything is explained in good detail and makes easy browsing
20 May 2026
Unprompted review
Reply from Cazoo UK
Love hearing this! 😄 We’re so glad the detailed information is making browsing nice and easy – that’s exactly what we aim for 🚗🙌
CUMBERNAULD AUTO AND SERVICES
Enquired about a car from CUMBERNAULD AUTOS REPAIR AND SERVICE. THE CAR WAS £2000. I enquired asking for more pictures, I got an emails back with the £2000 price. When I clicked into the website the price had jumped up by nearly £1000 I contacted them and they called me a 🤡 for pointing out the mistake. Crooks. AVOID AT ALL COSTS
20 May 2026
Unprompted review
Reply from Cazoo UK
Oh no, we’re so sorry to hear this! 😔 We take feedback like this very seriously and want to make things right. Could you drop us an email at consumer.support@cazoo.co.uk with the details? We’ll investigate and take appropriate actions with the Dealer.
It has everything I need to know about…
It has everything I need to know about buying my next car and the support is outstanding will be visiting the site again in the near future for my next car 5 star rating from me well done team
19 May 2026
Unprompted review
Reply from Cazoo UK
Wow, thank you so much for the amazing feedback! 🌟 We’re thrilled to hear you found all the information you needed and that the support stood out too. We’ll be ready and waiting when it’s time for your next car 🚗🙌
Reply from Cazoo UK
Love to hear it! 😄 We’re so glad you found the website easy to navigate – and best of luck with your competition entry 🏆🚗🙌
Great variety to always choose from
Great variety to always choose from, and very straight forward
12 May 2026
Unprompted review
Reply from Cazoo UK
Love hearing this! 😄 Plenty of choice and an easy experience is exactly what we aim for – thanks for sharing 🚗🙌
I got a nice and cheap car from the app
I got a nice and cheap car from the app
30 April 2026
Unprompted review
Reply from Cazoo UK
Woohoo! We’re over the moon to hear you’re loving your new car 😎Sounds like you bagged yourself a proper bargain – nice wheels without breaking the bank 🚗💰🙌
Lovely man to speak to
Lovely man to speak to, very friendly and gave great advice, very quick and easy to understand going through procedure, Thank you very much 😊 x
3 May 2026
Unprompted review
Reply from Cazoo UK
So glad to hear this 😊 Really nice to know you had such a positive experience with the dealer – clear support makes all the difference when going through everything 🚗🙌
Good lay out and ease of finding what…
Good lay out and ease of finding what you need.
19 May 2026
Unprompted review
Reply from Cazoo UK
Love hearing this 😄 We’re really glad the layout is making it easy to find what you need – that’s exactly what we’re aiming for 🚗🙌
Reply from Cazoo UK
Love that 😍 Sounds like it’s giving you a great way to find a car without any hassle – exactly what it should do 🚗🙌
Reply from Cazoo UK
So glad to hear the site was a breeze to use! 🚀 We’re all about making things as smooth as possible – thanks for the shoutout!
Reply from Cazoo UK
Nice 😄 Sounds like our site is straightforward and gives you what you need without any hassle – exactly how it should be 🙌
Good site easy to navigate
Good site easy to navigate
Plenty of useful information on all cars running costs and all technology etc
12 March 2026
Unprompted review
Reply from Cazoo UK
Music to our ears! 🎶 We’re so glad you found the site easy to use – that’s exactly what we aim for. Thanks for sharing!
Really good website and useful…
Really good website and useful information
18 May 2026
Unprompted review
Reply from Cazoo UK
Nice 😄 Sounds like it’s giving you exactly what you need without any fuss – just good info and easy browsing 🚗🙌
Reply from Cazoo UK
Woohoo! Sounds like everything’s laid out so clearly you don’t need a mechanic’s degree to understand it 🚗🔧🙌
Very easy and helpful app to use
Very easy and helpful app to use. Highly recommend it.
19 May 2026
Unprompted review
Reply from Cazoo UK
So glad to hear the site was a breeze to use! 🚀 We’re all about making things as smooth as possible – thanks for the shoutout!
Used cars
Great variety of cars to browse and all information clear to see
19 May 2026
Unprompted review
Reply from Cazoo UK
This is what we love to hear! Sounds like you’ve got a whole used-car playground to explore – loads of choice and everything laid out nice and clear so you don’t need a magnifying glass 🚗🔍🙌
Looking at a car to buy and can not…
Looking at a car to buy and can not make a simple phone call to talk to the seller
19 May 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealer, we know how frustrating that can be. 😔 While delays can sometimes happen during busy times at the dealership, we’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞
We’re also excited to share that we’ll be launching WhatsApp leads within the next couple of months, making it even easier to connect with dealers 🙌📱
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