Casa Botanica Reviews 112

I always have good experiences buying with casa botanica. I recommend 100%

Gorgeous vital plants!
Properly boxed, mesh protect roots from losing dampness and humus soil 👌

I ordered a Philodendron melanochrysum orange and at the same time emailed to ask information about another plant. They replied fast and with enthusiasm. The plant arrived perfectly, wrapped beautifully and with a cute card explaining how to take care of it. This plant nursery is amazing, I have fallen in love with it and I will definitely be ordering from them again!

Well I'm about to start my garden so I have no problem with checking out your business I appreciate your response Thanks from a future customer.

Plants are delivered in perfect condition and customer service is helpful with solving problems

I have purchased plants from Casa Botanica many times — both online with delivery to Germany and in person at plant fairs. For me, Casa truly represents the gold standard of customer service. I have never had a single negative experience.
Even when a parcel was mishandled by the shipping company, Casa — especially Susanne and Angela — responded quickly and resolved the issue without any complications. They are not only incredibly solution-oriented but also consistently kind, friendly, and genuinely caring.
I’m so grateful to have a shop where I can buy special plants with complete peace of mind, knowing that everything will turn out well in the end — even when life gets a little chaotic.
Thank you so much, you are simply the best!

Everything went super smooth and i will buy here again. Warmly recommended.

I am very, very satisfied with the service!
Unfortunately, one of the plants I ordered was damaged. I contacted customer service and they helped me right away. At my request, they even brought the replacement plant to myBotanica.
I definitely recommend Casa Botanica! 👍

they sold me a reverted plant, then I requested a return. they have not picked up the return parcel and I have not received a refund nor the payment for the return.

The reply shows exactly that the seller has no clue about Hoya’s. Yes, hoya argentea princess can reverse the color (all readers check google and you see who is telling the truth).

I was just informed of casa botanica to send the parcel to other address that is not the company’s address and they did not mention any phone number, plus I messaged them if they want home delivery they can pay extra to the company to receive home delivery. (I can make a YouTube video showing all the recipes).

I did not open a Shopify complaint, I opened up a klarna return request.that can be closed by the seller any time, when the company is doing the return.

And just read all the other complaints of negative feedback and you see same behavior of this seller.

I don’t understand sellers why they are trying to do such a thing, because they are just damaging themselves.

After 3 years in the plant game, my first online order! Super easy, fast shipping to Germany, well packaged, a beautiful Alocasia PURPLEY, and 100% satisfaction! I am grateful to have had such a good experience!

I bought a DocBlock Anthurium Black Widow® '43' X Red Velvet Cake® '24' during one of Casa Botanica’s Instagram sales a few weeks ago, and it arrived in perfect condition. The plant was beautiful, healthy, and well-packed - I was thrilled with it, and everything went smoothly.

So when I saw the DocBlock Anthurium Black Widow® '13' X Black Widow® '43' - a top item on my wishlist - I didn’t hesitate. The price was more than fair, especially considering what private sellers often ask for this type of cross. And most importantly, I knew I was getting a genuine DocBlock plant.

Due to a mix-up, a different plant arrived - another DocBlock Anthurium Black Widow cross. It was a large, healthy plant with an inflorescence - really lovely - but it wasn’t the one I had ordered.

I contacted Casa Botanica. I was a bit anxious at first, not knowing what to expect. But it quickly became clear I was in good hands. Susanne handled everything with patience and professionalism, and offered a clear solution right away. I’m now awaiting the correct plant, and I’m confident it will be just as beautiful as the others.

It’s easy to look good when things go smoothly, but it’s how someone handles problems that really shows their quality. Casa Botanica didn’t wash their hands of it - they did everything they could to make sure I stayed a happy customer.

Highly recommended.

I’ve been buying plants at Casa Botanica for almost 4 years, and I’m always satisfied with the quality of the plants and the client service. My plants have always been beautiful and healthy… when I had 2 minor problems, I reached to Angela and she was always really kind and friendly and helpful with the issue I had.

Well packaged plant, arrived fast and in perfect condition. The trellises, clips and velcro tape were also very good!

The way they trat the customer

Casa Botanica has become my favorite nursery. I have placed many orders and all the plants have arrived very well (I live in Spain). Very healthy plants with great vigor. In addition, they are the house of DocBlock in Europe therefore the best place to buy these great Anthuriums. I currently have 15 DocBlock in total and looking forward to buying many more because their beauty is totally addictive.

Amazing selection, fantastic customer-service and excellent quality plants! My order, unfortunately due to a series of mistakes, mishaps and mismagagement created by DPD, my package was 1 week in transit, pretty much all plants survived the entire ordeal, were tightly secured in the package and therefore no damage whatsoever. Only 1 plant (a very sensitive and delicate species) lost leaves due to drought and the stress it suffered but the roots and the rest of the plants was still healthy. After updating them on the quality of the plants, they send me another plant to replace the one that was damaged in the process.

Never > EVER buy a plant into this website. Terrible experience!!!

I've received an Anthurium Michelle. It's absolutely beautiful. It was well packaged, with a heatpack and it arrived fast. I'm so happy with it.

Excellent online plant selling store. Relatively fast service and shipping. I placed an order that arrived in perfect condition and very well packaged. I strongly recommend it!

I've had a great experince buying from here.
Plants arrived well packaged, and looking beautiful.